GSCM 326 Final Exam
Question 1. 1. (TCO 1) At the turn of the century, Frederick Taylor’s scientific management philosophy
worked well because of which of the following factors? (Points : 7)
Production quality was of greater concern than production quantity.
Unionization of workers did not exist.
Hand labor was dominant in manufacturing.
Workers lacked the education needed for doing planning.
Question 2. 2. (TCO 2) Which of the following best describes the role of a quality assurance
department in a TQM organization? (Points : 7)
Assist managers in performing needed statistical tests.
Assure the customer of the quality of the product produced.
Direct responsibility for outgoing quality.
Replace defective output.
Question 3. 3. (TCO 3) ISO 9001:2008 requirements provide a basic structure for a(n) (Points : 7)
environmental protection system.
quality assurance system.
customer service system.
None of the above
Question 4. 4. (TCO 4) Deming maintained that the majority of poor quality (80–95%) in a system is
caused by (Points : 7)
outdated equipment.
production workers.
lack of automation.
management.
, Question 5. 5. (TCO 5) Each question in a satisfaction survey must be properly designed in order to
(Points : 7)
be very short.
cover all facets of the market.
achieve actionable results.
address more than one issue per question.
Question 6. 6. (TCO 6) _____ is essentially a quality-based approach to executing a strategy by
ensuring that all employees understand the business direction and are working according to a plan to
make the vision a reality. (Points : 7)
Mission deployment
Policy deployment
Value development
Quality orientation
Question 7. 7. (TCO 7) According to Herzberg’s two-factor theory, which of the following factors is an
example of a motivational factor? (Points : 7)
Nature of work
Adequate pay
Safe working environment
Reasonable level of job security
Question 8. 8. (TCO 9) Which of the following is a reason why process management is important for
organizations? (Points : 7)
It assists organizations in recruiting the most suitable employees whose values match the
culture of the organization.
It helps organizations to segment customers into natural groups in order to customize products
that are better able to meet customers’ needs.
It assists organizations in identifying opportunities for improving quality and operational
performance.
It helps organizations to increase employee morale and commitment to the organization.
Question 1. 1. (TCO 1) At the turn of the century, Frederick Taylor’s scientific management philosophy
worked well because of which of the following factors? (Points : 7)
Production quality was of greater concern than production quantity.
Unionization of workers did not exist.
Hand labor was dominant in manufacturing.
Workers lacked the education needed for doing planning.
Question 2. 2. (TCO 2) Which of the following best describes the role of a quality assurance
department in a TQM organization? (Points : 7)
Assist managers in performing needed statistical tests.
Assure the customer of the quality of the product produced.
Direct responsibility for outgoing quality.
Replace defective output.
Question 3. 3. (TCO 3) ISO 9001:2008 requirements provide a basic structure for a(n) (Points : 7)
environmental protection system.
quality assurance system.
customer service system.
None of the above
Question 4. 4. (TCO 4) Deming maintained that the majority of poor quality (80–95%) in a system is
caused by (Points : 7)
outdated equipment.
production workers.
lack of automation.
management.
, Question 5. 5. (TCO 5) Each question in a satisfaction survey must be properly designed in order to
(Points : 7)
be very short.
cover all facets of the market.
achieve actionable results.
address more than one issue per question.
Question 6. 6. (TCO 6) _____ is essentially a quality-based approach to executing a strategy by
ensuring that all employees understand the business direction and are working according to a plan to
make the vision a reality. (Points : 7)
Mission deployment
Policy deployment
Value development
Quality orientation
Question 7. 7. (TCO 7) According to Herzberg’s two-factor theory, which of the following factors is an
example of a motivational factor? (Points : 7)
Nature of work
Adequate pay
Safe working environment
Reasonable level of job security
Question 8. 8. (TCO 9) Which of the following is a reason why process management is important for
organizations? (Points : 7)
It assists organizations in recruiting the most suitable employees whose values match the
culture of the organization.
It helps organizations to segment customers into natural groups in order to customize products
that are better able to meet customers’ needs.
It assists organizations in identifying opportunities for improving quality and operational
performance.
It helps organizations to increase employee morale and commitment to the organization.
