Questions With Complete Solutions
_____ is a discipline that is used to deliver improved
experiences to different stakeholders across an organization to
gain competitive advantage.
Employee Management
Culture Management
Customer Management
Experience Management (XM) Correct Answers Experience
Management (XM)
A researcher wants to build a survey that she can fully
customize. She has created a survey outline to meet her specific
research needs. What kind of project should be used?
Importing from a .QSF file
Creating a new, blank survey project
A survey template from her library
A Project Template Correct Answers Creating a new, blank
survey project
A(n) ____ is a moment of truth that affects the human
components of your business.
Experience
Gap
Insight
Opportunity Correct Answers Experience
,An organization collects data about a future interaction to
understand the potential reaction to the interaction.What kind of
information is being collected?
Experience Expectations
Ad-Hoc Diagnostics
Relationship Attitudes
Choice Preferences Correct Answers Experience Expectations
(X Data)
An organization that is consistently collecting and acting on
feedback data to nurture an environment of continuous
improvement.
Which component of the XM Operating Framework is this
company trying to strengthen?
(Competency, Culture, Technology) Correct Answers Culture
Can you use imported response data in Reports and Results?
Correct Answers Yes
Each of the choices below is a step in the recommended
workflow for creating a survey project. What is the first step you
should take?
Planning the order of your questions
Setting a survey length
Producing your answer choices
Setting your research objectives Correct Answers Setting your
research objectives
, Felix wants to know who started his survey and who has
finished it. Where should Felix click to see the distribution
history? Correct Answers The dropdown arrow to the right of
the completion stats
Fernando sees that some of his responses under "recorded
responses" have not been 100% finished. What would be a
reason for responses to move from "responses in progress" to
"recorded responses" even if they are not complete?
By default, the Partial Completion settings automatically record
the responses after the set amount of time.
The respondent clicked on the opt out link in a distribution after
starting the survey.
The respondent's progress was not saved.
The respondent skipped to the last question of the survey and
left the others blank. Correct Answers By default, the Partial
Completion settings automatically record the responses after the
set amount of time.
For a Mailing List to import into Qualtrics, which of the
following fields MUST be present in the .CSV file?
First Name, Last Name, Email, Phone Number
First Name, Email, Phone Number
First Name, Email, External Data Reference, Phone Number