CX Certification Exam Questions With Complete Solutions
A colleague shared their project with you, but you can't edit it.
The Edit Survey button is grayed out in the Project Actions
dropdown on the Projects page. Why is this happening? Correct
Answers Your colleague didn't enable edit project when they
shared it
A colleague was looking at your survey and observed that you
setup Next button text that is different from the rest of the
survey. How did you do this? Correct Answers Changed it in
Block Options
Any survey you create is initially marked with a status of...
Correct Answers New
As a brand admin, which options do I have for allowing non-
Qualtrics users to see my dashboard. (Select all that apply)
Correct Answers Email a JPG or other picture file type or email
a PDF
Define: Competitive Relational Measurement Correct Answers
AKA Competitive benchmarking. Competitive relationship
studies too conduct relational measurement, understand
awareness, consideration, usage, attitudes, key drivers (of
satisfaction, of engagement, of spend, etc.), and affinity.
The difference is that one or more used brands are also
examined within the survey. By incorporating additional brands,
an organization introduces the context of the competitive
landscape into the results.
, Define: Customer Segmentation & Analytics Correct Answers
Seeks to identify optimal segmentation variables, optimal
number of segments, descriptions for segments and, in some
instances, develop personas for segments.
Define: Single-Brand Relational Study Correct Answers These
surveys are created to assess from a high level the relationships
customers develop with your organization. Organizations
conduct these studies to define relational measurement,
understand awareness, consideration, usage, attitudes, key
drivers (of satisfaction, of engagement, of spend, etc.), and
affinity.
From a ticket task you can add Root Causes. What does this
feature do? Correct Answers Creates a drop-down menu on the
ticket that individuals can select from to note the reason the
ticket was created.
How can existing tickets be accessed? Correct Answers By
clicking on "View All Tickets" on the My Projects page.
How can you export your response reports to a PDF file while
working inside the View Response module? (Pick 2) Correct
Answers Click the PDF button in the corner of the report screen
How do you force save Qualtrics on a Mac? Correct Answers
Command - S
How many variables are displayed in a Describe Card? Correct
Answers 1
A colleague shared their project with you, but you can't edit it.
The Edit Survey button is grayed out in the Project Actions
dropdown on the Projects page. Why is this happening? Correct
Answers Your colleague didn't enable edit project when they
shared it
A colleague was looking at your survey and observed that you
setup Next button text that is different from the rest of the
survey. How did you do this? Correct Answers Changed it in
Block Options
Any survey you create is initially marked with a status of...
Correct Answers New
As a brand admin, which options do I have for allowing non-
Qualtrics users to see my dashboard. (Select all that apply)
Correct Answers Email a JPG or other picture file type or email
a PDF
Define: Competitive Relational Measurement Correct Answers
AKA Competitive benchmarking. Competitive relationship
studies too conduct relational measurement, understand
awareness, consideration, usage, attitudes, key drivers (of
satisfaction, of engagement, of spend, etc.), and affinity.
The difference is that one or more used brands are also
examined within the survey. By incorporating additional brands,
an organization introduces the context of the competitive
landscape into the results.
, Define: Customer Segmentation & Analytics Correct Answers
Seeks to identify optimal segmentation variables, optimal
number of segments, descriptions for segments and, in some
instances, develop personas for segments.
Define: Single-Brand Relational Study Correct Answers These
surveys are created to assess from a high level the relationships
customers develop with your organization. Organizations
conduct these studies to define relational measurement,
understand awareness, consideration, usage, attitudes, key
drivers (of satisfaction, of engagement, of spend, etc.), and
affinity.
From a ticket task you can add Root Causes. What does this
feature do? Correct Answers Creates a drop-down menu on the
ticket that individuals can select from to note the reason the
ticket was created.
How can existing tickets be accessed? Correct Answers By
clicking on "View All Tickets" on the My Projects page.
How can you export your response reports to a PDF file while
working inside the View Response module? (Pick 2) Correct
Answers Click the PDF button in the corner of the report screen
How do you force save Qualtrics on a Mac? Correct Answers
Command - S
How many variables are displayed in a Describe Card? Correct
Answers 1
