CX Certification Exam Questions With Complete Solutions
"CX is the basis for our organization's ongoing differentiation"
Correct Answers embed maturity phase
"Metric" is the generic term for the type of calculation you
would like a widget to perform on your data. The default metric
for most widgets is "Count" and in the case of a multiple choice
question returns how many respondents selected each answer
choice. Other metrics include "Average," "Median," and
"Correlation." Correct Answers Metric in a widget
A colleague shared their project with you, but you can't edit it.
The Edit Survey button is grayed out in the Project Actions
dropdown on the Projects page. Why is this happening? Correct
Answers Your colleague didn't enable edit project when they
shared it
A colleague was looking at your survey and observed that you
setup Next button text that is different from the rest of the
survey. How did you do this? Correct Answers Changed it in
Block Options
A group of individuals to whom a ticket can be triggered.
Correct Answers "Team" within Qualtrics Ticketing
A ID specific to your Qualtrics account that gives Qualtrics' API
the ability to access your surveys and other features. Correct
Answers API Token
,A single aggregate number calculated based on all or a filtered
subset of responses Correct Answers custom metric
advanced reports Correct Answers designed to help you create
fully customized reports, both live and printed, to share results
with your key stakeholders. Its vast customization abilities make
it a great option for more advanced topics.
AKA Competitive benchmarking. Competitive relationship
studies too conduct relational measurement, understand
awareness, consideration, usage, attitudes, key drivers (of
satisfaction, of engagement, of spend, etc.), and affinity.
The difference is that one or more used brands are also
examined within the survey. By incorporating additional brands,
an organization introduces the context of the competitive
landscape into the results. Correct Answers Competitive
Relation Measurement
analysis mode Correct Answers to view visualizations that
depict trends in your text iQ data.
and Correct Answers Conjoins two words and narrows results.
Rather than searching for just "service," you could search for
"service and customer.
anova, chi2 Correct Answers categorical/categorical
Any survey you create is initially marked with a status of...
Correct Answers New
, As a brand admin, which options do I have for allowing non-
Qualtrics users to see my dashboard. (Select all that apply)
Correct Answers Email a JPG or other picture file type or email
a PDF
Blocks, questions, answer choices Correct Answers Blocks,
questions, answer choices
breakout Correct Answers create groups based on a question,
using the data source for the values and legend. Visualizations
can display data based off of these groups.
bucketing Correct Answers allows you to quickly create new
groups based on numeric or categorical values from existing
variables.
categorical data Correct Answers non numeric data with no
specific order EX) country, color, brand
cleaning a variable Correct Answers instructing the system to
overwrite the existing data for that variable and replace it with
new information - this cannot be undone
correlation Correct Answers numeric/numeric
counts, relative and cumulative % Correct Answers categorical
cards
Creates a drop-down menu on the ticket that individuals can
select from to note the reason the ticket was created. Correct
Answers Root Cause
"CX is the basis for our organization's ongoing differentiation"
Correct Answers embed maturity phase
"Metric" is the generic term for the type of calculation you
would like a widget to perform on your data. The default metric
for most widgets is "Count" and in the case of a multiple choice
question returns how many respondents selected each answer
choice. Other metrics include "Average," "Median," and
"Correlation." Correct Answers Metric in a widget
A colleague shared their project with you, but you can't edit it.
The Edit Survey button is grayed out in the Project Actions
dropdown on the Projects page. Why is this happening? Correct
Answers Your colleague didn't enable edit project when they
shared it
A colleague was looking at your survey and observed that you
setup Next button text that is different from the rest of the
survey. How did you do this? Correct Answers Changed it in
Block Options
A group of individuals to whom a ticket can be triggered.
Correct Answers "Team" within Qualtrics Ticketing
A ID specific to your Qualtrics account that gives Qualtrics' API
the ability to access your surveys and other features. Correct
Answers API Token
,A single aggregate number calculated based on all or a filtered
subset of responses Correct Answers custom metric
advanced reports Correct Answers designed to help you create
fully customized reports, both live and printed, to share results
with your key stakeholders. Its vast customization abilities make
it a great option for more advanced topics.
AKA Competitive benchmarking. Competitive relationship
studies too conduct relational measurement, understand
awareness, consideration, usage, attitudes, key drivers (of
satisfaction, of engagement, of spend, etc.), and affinity.
The difference is that one or more used brands are also
examined within the survey. By incorporating additional brands,
an organization introduces the context of the competitive
landscape into the results. Correct Answers Competitive
Relation Measurement
analysis mode Correct Answers to view visualizations that
depict trends in your text iQ data.
and Correct Answers Conjoins two words and narrows results.
Rather than searching for just "service," you could search for
"service and customer.
anova, chi2 Correct Answers categorical/categorical
Any survey you create is initially marked with a status of...
Correct Answers New
, As a brand admin, which options do I have for allowing non-
Qualtrics users to see my dashboard. (Select all that apply)
Correct Answers Email a JPG or other picture file type or email
a PDF
Blocks, questions, answer choices Correct Answers Blocks,
questions, answer choices
breakout Correct Answers create groups based on a question,
using the data source for the values and legend. Visualizations
can display data based off of these groups.
bucketing Correct Answers allows you to quickly create new
groups based on numeric or categorical values from existing
variables.
categorical data Correct Answers non numeric data with no
specific order EX) country, color, brand
cleaning a variable Correct Answers instructing the system to
overwrite the existing data for that variable and replace it with
new information - this cannot be undone
correlation Correct Answers numeric/numeric
counts, relative and cumulative % Correct Answers categorical
cards
Creates a drop-down menu on the ticket that individuals can
select from to note the reason the ticket was created. Correct
Answers Root Cause
