QUESTIONS AND SOLUTIONS 100%
CORRECT
◉System Matches the Real World. Answer: Speak my language
(Language) and Know my flow (making information appear in a
natural and logical order)
◉Consistency & Standards. Answer: Be predictable (users should
not have to wonder whether different words, situations, or actions
mean the same thing.)
◉Recognition, Not Recall. Answer: Don't make me think, User should
not have to remember information from one part of dialogue to
another
◉Flexibility & Efficiency. Answer: Make it snappy, One size does not
fit all (Users can re-arrange screen elements
◉Simplicity & Minimalist Design. Answer: Keep it simple, remove
dialogue that is irrelevant
, ◉Key concepts for evaluating and improving usability. Answer: User
interviews, Heuristic evaluation and Workflow analysis tools
◉Types of Workflow analysis tools. Answer: Modeling Workflow
Analyzer tool - Before build
Workflow Analyzer tool - Build that already exists
◉What is the DAT field?. Answer: Contact Internal Date (Encounter)
Decreases over time (DAT 57064 is more recent than 57065)
◉Text Record Viewer. Answer: 1. Additional records can be viewed
at a time (append at bottom)
2. Can view multiple contacts in one view
3. Can determine which items should be displayed
◉Hyperspace Record Viewer. Answer: 1. Can determine which items
should be displayed (can specify a range of items using Item Range
fields
2. Can search using key words (Ctrl+F)
3. Can see blank items (toggle on/off)
4. Can jump into networked records easily