Accounting and Finance ERP components correct answers manage accounting data and financial
processes within the enterprise with functions such as general ledger, accounts payable, accounts
receivable, budgeting, and asset management
Application integration correct answers the integration of a company's existing management
information systems
Balance scorecard correct answers a management system, as well as a measurement system, that
a firm uses to translate business strategies into executable tasks
Bandwidth correct answers measures the maximum amount of data that can pass from one point
to another in a unit of time (similar to water traveling through a hose)
Bit (short for binary digit) correct answers the smallest element of data and has a value of either
zero or one
Brainstorming correct answers a technique for generating ideas by encouraging participants to
offer as many ideas as possible in a short period without any analysis until all the ideas have
been exhausted
Bullwhip effect correct answers occurs when distorted product-demand information ripples from
one partner to the next throughout the supply chain
Business intelligence (BI) correct answers information collected from multiple sources such as
suppliers, competitors, customers partners, and industries that analyze patterns, trends, and
relationships for strategic decision making
Business requirements correct answers the specific business requests the system must meet to be
successful, so the analysis phase is critical because business requirements drive the entire
systems development effort
, Client correct answers a computer designed to request information from a server
Critical path correct answers the sequence of activities that determine the earliest date by which
the project can be completed
CRM analysis technologies correct answers help organizations segment their customers into
categories such as best and worst customers
CRM predicting technologies correct answers help organizations predict customer behavior, such
as which customers are at risk of leaving
CRM reporting technologies correct answers help organizations identify their customers across
other applications
Customer relationship management correct answers a means of managing all aspects of a
customer's relationship with an organization to increase customer loyalty and retention and an
organization's profitability
Data integration correct answers the integration of data from multiple sources, which provides a
unified view of all data
Development phase correct answers transforms all the detailed design documents from the
design phase into the actual system
Domain name system (DNS) correct answers converts IP addresses into domains, or identifying
labels that use a variety of recognizable conventions
Drones correct answers an unmanned aircraft that can fly autonomously, or without a human