ISOM exam || Verified for Accuracy.
Design capacity correct answers maximum amount of output that a process is designed to make
in some period of time.
Effective capacity correct answers expected amount of work that a process can do in some period
of time.
Utilized capacity correct answers actual amount of work that a process does in some period of
time
operational competitive priorities correct answers what we need our processes to be good at
What does the business model canvas explain? correct answers Who the customers are,
What they value,
The economic logic of the firm and,
How the firm delivers value to customers.
Value propositions correct answers statements of the benefits that a customer will get for buying
your product or service. Said differently, what is the problem that your customer is trying to
solve.
Customer relationships types correct answers include transactional, long-term relationship,
personal assistance, self-service, and automated services.
Channels correct answers how a business gets access to their customers.
Direct channels include correct answers personal selling, internet, mail or email.
Indirect channels include correct answers retail, agents, and brokers.
, Six sigma correct answers when design capacity> Effective Capacity
Theory of Constraints correct answers Bottleneck
Segments correct answers define the groups of customers that we hope to attract.
Why is the value proposition included on both halves? correct answers because the value
propositions that an organization sells to its customers drive how the organization makes
resource allocation decisions about the activities that it undertakes and the partnerships it needs.
Three types operating models archetypes correct answers Process-oriented, technology-oriented,
and data/analytics-oriented operating models
What does McKinsey say? correct answers in order to understand these next-generation
operating models, you have to be able to navigate processes (that's lean and business process
outsourcing), technology (digitization and intelligent process automation) and data/analytics
(advanced analytics, in the McKinsey picture).
Consumer Surplus correct answers WTP-Price
Value Created correct answers WTP-TC
Value Delivered correct answers TC-IC
Value Captured correct answers Price- TC
Where in the BMC is WTP? correct answers Right
Design capacity correct answers maximum amount of output that a process is designed to make
in some period of time.
Effective capacity correct answers expected amount of work that a process can do in some period
of time.
Utilized capacity correct answers actual amount of work that a process does in some period of
time
operational competitive priorities correct answers what we need our processes to be good at
What does the business model canvas explain? correct answers Who the customers are,
What they value,
The economic logic of the firm and,
How the firm delivers value to customers.
Value propositions correct answers statements of the benefits that a customer will get for buying
your product or service. Said differently, what is the problem that your customer is trying to
solve.
Customer relationships types correct answers include transactional, long-term relationship,
personal assistance, self-service, and automated services.
Channels correct answers how a business gets access to their customers.
Direct channels include correct answers personal selling, internet, mail or email.
Indirect channels include correct answers retail, agents, and brokers.
, Six sigma correct answers when design capacity> Effective Capacity
Theory of Constraints correct answers Bottleneck
Segments correct answers define the groups of customers that we hope to attract.
Why is the value proposition included on both halves? correct answers because the value
propositions that an organization sells to its customers drive how the organization makes
resource allocation decisions about the activities that it undertakes and the partnerships it needs.
Three types operating models archetypes correct answers Process-oriented, technology-oriented,
and data/analytics-oriented operating models
What does McKinsey say? correct answers in order to understand these next-generation
operating models, you have to be able to navigate processes (that's lean and business process
outsourcing), technology (digitization and intelligent process automation) and data/analytics
(advanced analytics, in the McKinsey picture).
Consumer Surplus correct answers WTP-Price
Value Created correct answers WTP-TC
Value Delivered correct answers TC-IC
Value Captured correct answers Price- TC
Where in the BMC is WTP? correct answers Right
