ULL Mueller ITEC 462 Test 1 COMPLETE QUESTIONS WITH CORRECT ANSWERS || GUARANTEED PASS

ULL Mueller ITEC 462 Test 1 COMPLETE QUESTIONS WITH CORRECT ANSWERS || GUARANTEED PASS 1. A company whose top level executives make most of the decisions is an example of which type of organization? - ANSWER centralized 2. Checking inventory, reordering, and stocking product are all examples of what? - ANSWER Responsibility 3. Delores constantly watches and gives direction to her employees to ensure that they complete their job tasks efficiently and effectively. This is an example of what? - ANSWER Micromanaging 4. Rashema knows that her company values integrity and quality above anything else. She has a good understanding of which aspect of her company? - ANSWER organizational culture 5. Which of the following is an important first step in determining staffing needs? - ANSWER find out what your department is expected to produce 6. when determining staffing needs, what should you do after you determine the time required to complete a job? - ANSWER divide the total hours of a job by worker hours 7. Which of the following should an interviewer do during an interview? - ANSWER Ask behavior based questions 8. Which of the following should an interviewer do during an interview? - ANSWER Ask open ended questions 9. Which of the following is important for an interviewer to convey during an interview? - ANSWER Realistic job preview 10. Which of the following is appropriate to discuss during an interview? - ANSWER if the candidate is old enough to work 11. The tendency of co-workers to think more about quitting their jobs based on the dissatisfaction and departure of a single employee is called - ANSWER turnover contagion 12. What is the process by which trainees learn at their own pace by consulting resources and asking for guidance when they think it is needed? - ANSWER Self-directed learning 13. Lucinda used the copy machine break down as an opportunity to teach her new employee Daniel how to fix the machine. What training concept is this an example of? - ANSWER Teachable moment 14. The training department just trained Joey how to train other employees using his expertise. What type of training did Joey participate in? - ANSWER Train-the-trainer 15. What is the difference between acquiring knowledge and learning a skill? - ANSWER knowledge is information learned, skill is the ability to perform a task. 16. Which of the following is the most valid order to teach the parts of a job? - ANSWER Daily tasks, then weekly tasks, then monthly tasks 17. A trainer must be able to keep personal information or class related performance data private. This reflects the trainer's - ANSWER confidentiality 18. Having a coworker demonstrates the performance of key job skills is called - ANSWER modeling 19. _______ is a balanced approach that adds all the costs of implementations and compares them with the project value of the resulting product or services - ANSWER Cost-benefit analysis 20. The vast majority of your problems will account for a minority of your profits or losses. What is this principle called? - ANSWER The 80/20 principle 21. The group approach to idea generation is called _______ - ANSWER Brainstorming 22. The difference between data and information is that ______ - ANSWER Information is data that has been systematically processed for analysis 23. Which of the following should occur first in the organizing process? - ANSWER Make a list of tasks 24. Rudy tends to be the leader of his coworkers with the same job title at the grocery store. This is an example of what type of organization? - ANSWER Informal 25. Leo leads a team of specialized computer programmers. This is an example of which type of organization? - ANSWER Functional 26. Under the Taft-Hartley Act, the definition of a supervisor depends on: - ANSWER The exercise of authority requiring independent judgement 27. The Fair Labor Standards Act (FLSA) of 1938 states that supervisors must be paid a salary. Why does this make some supervision unhappy? - ANSWER Supervisors are exempt from overtime pay 28. Luis schedules the work of other carpenters in his crew, but spends the great majority of his time doing carpentry work. Under the Fair Labor Standards Act, Luis is: - ANSWER not a supervisor 29. As a new supervisor, Raylene is getting to know the real problems of her department and is becoming fully informed about the operations there. What stage of supervisory transition is she in? - ANSWER Immersion 30. _________ is less concerned with spending a set number of hours in the office than with results - ANSWER Task-based job