MGMT 372 Exam 2 || 100% Correct Answers.
How to build credibility: The four quadrants of Credibility Matrix? correct answers Expertise
and Trust: Credibility Matrix
-First quadrant: Leaders have high levels of expertise and trust•Likely to be seen by others as
highly credible
-Second quadrant: Leaders do not follow through with commitments, are new to the firm, or
have not invested time in building relationships with followers
-Third quadrant: Leaders may be new college hires or new to the industry•Lack technical
competence, organizational or industry knowledge, or time to build relationships with coworkers
-Fourth quadrant: Leaders are promoted from among peers or transferred from another
department within the company•The former may need to develop leadership knowledge or skills
and the latter technical competence if they wish to increase their credibility
What is an effective communication? correct answers -Ability to transmit and receive
information with a high probability that the intended message is passed from sender to receiver.
-Effectiveness of the communication process depends on the successful integration of all the
steps in the communication process. (Intention, Expression, reception, interpretation, feedback,
new intention)
-Effective communication skills give leaders and followers greater access to information relevant
to important organizational decisions.
What is defensiveness? correct answers An emotional and physical state in which on is agitated,
estranged, confused, and inclined to strike out.
What is aggression? correct answers Attaining objectives by attacking or hurting others.
What are assertive behavior and assertive skills for a leader? correct answers -Assertive behavior
and assertiveness skills are composed of behavioral, knowledge or judgment, and evaluative
components.
-Individuals exhibiting assertive behavior are able to stand up for their own rights, or their
group's rights, in a way that also recognizes the concurrent right of others to do the same.
, Stress management? correct answers -Stress:Process by which one perceives and responds to
situations that challenge or threaten him or her.
-Stressors: Characteristics in individuals, tasks, organizations, or the environment that pose some
degree of threat or challenge to people.
-Guidelines for effective stress management: Monitoring stress levels of oneself and one's
followers, Identifying the cause of stress, Practicing a healthy lifestyle, Learning how to relax,
Developing supportive relationships, Keeping things in perspective, Applying the A-B-C Model
to change self-talk; A: Triggering event, B: Your thinking, C: Feelings and behaviors
Cause-and-effect diagram correct answers -People, agenda, Facilities and materials, Other major
causes -> Our day-long workshop was a disaster
(Screenshot on desktop)
What is performance? correct answers - Performance: Behaviors directed toward the firm's
mission/goals or the products and services resulting from those behaviors.
-Differs from effectiveness, which involves making judgments about the adequacy of behavior
with respect to certain criteria.
Understanding and influencing follow motivation correct answers -Motivation: Anything that
provides direction, intensity, and persistence to behavior.
-Leaders who know about different motivational theories are more likely to choose the right
theory for a particular follower and situation.
•Choosing the best theory may result in higher-performing and more satisfied and engaged
employees
•Most performance problems can be attributed to unclear expectations, skill deficits, resource or
equipment shortages, or a lack of motivation:
What is achievement orientation? correct answers -Possess certain personality traits
-Atkinson proposed that a person's tendency to exert effort toward task accomplishment depends
partly on the strength of his or her motivation to achieve success. •McClelland: Maintained that
differences in achievement orientation are a primary reason why people differ in the levels of
effort they exert to accomplish assignments, objectives, or goals
How to build credibility: The four quadrants of Credibility Matrix? correct answers Expertise
and Trust: Credibility Matrix
-First quadrant: Leaders have high levels of expertise and trust•Likely to be seen by others as
highly credible
-Second quadrant: Leaders do not follow through with commitments, are new to the firm, or
have not invested time in building relationships with followers
-Third quadrant: Leaders may be new college hires or new to the industry•Lack technical
competence, organizational or industry knowledge, or time to build relationships with coworkers
-Fourth quadrant: Leaders are promoted from among peers or transferred from another
department within the company•The former may need to develop leadership knowledge or skills
and the latter technical competence if they wish to increase their credibility
What is an effective communication? correct answers -Ability to transmit and receive
information with a high probability that the intended message is passed from sender to receiver.
-Effectiveness of the communication process depends on the successful integration of all the
steps in the communication process. (Intention, Expression, reception, interpretation, feedback,
new intention)
-Effective communication skills give leaders and followers greater access to information relevant
to important organizational decisions.
What is defensiveness? correct answers An emotional and physical state in which on is agitated,
estranged, confused, and inclined to strike out.
What is aggression? correct answers Attaining objectives by attacking or hurting others.
What are assertive behavior and assertive skills for a leader? correct answers -Assertive behavior
and assertiveness skills are composed of behavioral, knowledge or judgment, and evaluative
components.
-Individuals exhibiting assertive behavior are able to stand up for their own rights, or their
group's rights, in a way that also recognizes the concurrent right of others to do the same.
, Stress management? correct answers -Stress:Process by which one perceives and responds to
situations that challenge or threaten him or her.
-Stressors: Characteristics in individuals, tasks, organizations, or the environment that pose some
degree of threat or challenge to people.
-Guidelines for effective stress management: Monitoring stress levels of oneself and one's
followers, Identifying the cause of stress, Practicing a healthy lifestyle, Learning how to relax,
Developing supportive relationships, Keeping things in perspective, Applying the A-B-C Model
to change self-talk; A: Triggering event, B: Your thinking, C: Feelings and behaviors
Cause-and-effect diagram correct answers -People, agenda, Facilities and materials, Other major
causes -> Our day-long workshop was a disaster
(Screenshot on desktop)
What is performance? correct answers - Performance: Behaviors directed toward the firm's
mission/goals or the products and services resulting from those behaviors.
-Differs from effectiveness, which involves making judgments about the adequacy of behavior
with respect to certain criteria.
Understanding and influencing follow motivation correct answers -Motivation: Anything that
provides direction, intensity, and persistence to behavior.
-Leaders who know about different motivational theories are more likely to choose the right
theory for a particular follower and situation.
•Choosing the best theory may result in higher-performing and more satisfied and engaged
employees
•Most performance problems can be attributed to unclear expectations, skill deficits, resource or
equipment shortages, or a lack of motivation:
What is achievement orientation? correct answers -Possess certain personality traits
-Atkinson proposed that a person's tendency to exert effort toward task accomplishment depends
partly on the strength of his or her motivation to achieve success. •McClelland: Maintained that
differences in achievement orientation are a primary reason why people differ in the levels of
effort they exert to accomplish assignments, objectives, or goals
