MGMT 372 Exam 2 || Errorless Answers 100%.
How to build credibility: The four quadrants of Credibility Matrix? correct answers First
Quadrant
-leaders have high levels of expertise and trust
-likely to be seen by others as highly credible
Second Quadrant
-leaders do not follow through with commitments, are new to the firm, or have not invested time
in building relationships with followers
Third Quadrant
-leaders may be new college hires or new to the industry
-lack technical competence, organizational or industry knowledge or time to build relationships
with coworkers
Fourth Quadrant
-Leaders are promoted from among peers or transferred form another department within the
company
-Trust is on the Y Axis
-Expertise is on the X Axis
First Quadrant correct answers -leaders have high levels of expertise and trust
-likely to be seen by others as highly credible
Second Quadrant correct answers leaders do not follow through with commitments, are new to
the firm, or have not invested time in building relationships with followers
Third Quadrant correct answers -leaders may be new college hires or new to the industry
, -lack technical competence, organization or industry knowledge or time to build relationships
with coworkers
Fourth Quadrant correct answers -leaders are promoted from among peers or transferred from
another department within the company
-the former may need to develop leadership knowledge or skills and the latter technical
competence if they wish to increase their credibility
For the four quadrants of Credibility, which is on each axis? correct answers -Trust on the Y Axis
-Expertise on the X Axis
What is an effective communication? correct answers The ability to transmit and receive
information with high probability that the intended message is passed from sender to receiver
-quality of a leader's communication is positively correlated with subordinate satisfaction and
productivity and quality of services rendered
-effectiveness of the communication process depends on the successful integration of all the
steps in the communication process
-effective communication skills give leaders and followers greater access to information relevant
to important organizational decisions
What is defensiveness? correct answers -Defensive behavior is most likely to occur when
someone feels threatened
-Defensiveness lessens a person's ability to constructively use information
-May decrease followers' subsequent willingness to pass additional unpleasant information on
the leader or other followers
-Can hurt the entire team or organization because it includes a tendency to place blame,
categorize others as morally good or bad, and generally question others' motives
What is aggression? correct answers Attaining objectives by attacking or hurting others
How to build credibility: The four quadrants of Credibility Matrix? correct answers First
Quadrant
-leaders have high levels of expertise and trust
-likely to be seen by others as highly credible
Second Quadrant
-leaders do not follow through with commitments, are new to the firm, or have not invested time
in building relationships with followers
Third Quadrant
-leaders may be new college hires or new to the industry
-lack technical competence, organizational or industry knowledge or time to build relationships
with coworkers
Fourth Quadrant
-Leaders are promoted from among peers or transferred form another department within the
company
-Trust is on the Y Axis
-Expertise is on the X Axis
First Quadrant correct answers -leaders have high levels of expertise and trust
-likely to be seen by others as highly credible
Second Quadrant correct answers leaders do not follow through with commitments, are new to
the firm, or have not invested time in building relationships with followers
Third Quadrant correct answers -leaders may be new college hires or new to the industry
, -lack technical competence, organization or industry knowledge or time to build relationships
with coworkers
Fourth Quadrant correct answers -leaders are promoted from among peers or transferred from
another department within the company
-the former may need to develop leadership knowledge or skills and the latter technical
competence if they wish to increase their credibility
For the four quadrants of Credibility, which is on each axis? correct answers -Trust on the Y Axis
-Expertise on the X Axis
What is an effective communication? correct answers The ability to transmit and receive
information with high probability that the intended message is passed from sender to receiver
-quality of a leader's communication is positively correlated with subordinate satisfaction and
productivity and quality of services rendered
-effectiveness of the communication process depends on the successful integration of all the
steps in the communication process
-effective communication skills give leaders and followers greater access to information relevant
to important organizational decisions
What is defensiveness? correct answers -Defensive behavior is most likely to occur when
someone feels threatened
-Defensiveness lessens a person's ability to constructively use information
-May decrease followers' subsequent willingness to pass additional unpleasant information on
the leader or other followers
-Can hurt the entire team or organization because it includes a tendency to place blame,
categorize others as morally good or bad, and generally question others' motives
What is aggression? correct answers Attaining objectives by attacking or hurting others
