MGMT 372 Final Exam Study Guide || with Certified Answers.
Transformational Leadership correct answers Inspires followers to transcend their own self-
interests for the good of the organization. They change followers' awareness of issues by helping
them to look at old problems in new ways; and they are able to excite, arouse, and inspire
followers to put out extra effort to achieve group goals
4 Transformational Leadership Factors (i.e., the 4 I's) correct answers Idealized
Influence/Charisma (ability to arouse strong emotions and identification with the leader; acts as
role model; instills pride, gains respect and trust, provide followers with a vision and sense of
mission)
Inspirational Motivation (the extent to which the leader communicates an appealing vision,
models appropriate behavior, and uses symbols to focus follower effort; communicates high
expectations)
Intellectual Stimulation (process in which leaders increase follower awareness of problems and
influence followers to view problems in new ways; stimulate and encourage creativity in their
followers)
Individualized Consideration (includes providing support, encouragement, and developmental
experiences to followers; acts as mentor/coach - listens to concerns/needs)
Transformational vs. Transactional Leadership (how are they related?) correct answers
Transformational leadership is built on top of transactional leadership—it produces levels of
follower effort and performance that go beyond what would occur with a transactional approach
alone
(they complement each other)
Pseudotransformational Leadership correct answers leaders who are self-consumed, exploitive,
and power oriented, with warped moral values
,Charismatic Leadership and House's Model of Charismatic Leadership correct answers
Transforms follower's self-concepts; tries to link identity of followers to collective identity of the
organization
House
Charismatic leaders act in unique ways that have specific charismatic effects on their followers
Full Range of Leadership Model correct answers shows the categories of leadership.
First is Laissez-Faire and it is the most passive and least effective type. Management by
exception is slightly better. Contingent reward leadership can be effective.
The remaining four correspond to transformational leadership (i.e., the 4 I's).
Bennis & Nanus's research (strategies) correct answers Clear (attractive, realistic,
understandable) vision of organization's future state
TL's social architects for their organizations (culture)
Create trust by making their positions clearly known and then standing by them (integrity)
Creative deployment of self through positive self-regard - draw on strengths to create feelings of
confidence and high expectations; continual learning
Kouzes & Posner's Leadership Model correct answers 1. Model the Way
2. Inspire a Shared Vision
3. Challenge the Process
4. Enable Others to Act
5. Encourage the Heart
, Servant Leadership Definition and Historical Basis (Greenleaf) correct answers Emphasizes that
leaders should be attentive to the needs of their followers, empower them, and help them develop
their full human potential.
Greenleaf Center for Servant Leadership became the center of the servant leadership study after
Mr. Greenleaf passed.
Characteristics of Servant Leadership correct answers 1. Listening - acknowledging the
viewpoint of followers (receptive to others) and validating these perspectives.
2. Empathy - "standing in the shoes" of another person and attempting to see the world from that
person's point of view.
3. Healing - care about followers' personal well-being. In helping followers become whole,
servant leaders are themselves healed.
4. Awareness - understanding oneself and the impact one has on others.
5. Persuasion - creates change through gentle, nonjudgmental argument; not coercion.
6. Conceptualization - the ability to be a visionary for an organization/clear sense of
goals/direction.
7. Foresight - the ability to predict what is coming based on what is occurring in the present and
what has happened in the past. (Has an ethical component)
8. Stewardship - carefully managing the people and organization one has been given to lead.
Holding the organization in trust for the greater good of society.
Transformational Leadership correct answers Inspires followers to transcend their own self-
interests for the good of the organization. They change followers' awareness of issues by helping
them to look at old problems in new ways; and they are able to excite, arouse, and inspire
followers to put out extra effort to achieve group goals
4 Transformational Leadership Factors (i.e., the 4 I's) correct answers Idealized
Influence/Charisma (ability to arouse strong emotions and identification with the leader; acts as
role model; instills pride, gains respect and trust, provide followers with a vision and sense of
mission)
Inspirational Motivation (the extent to which the leader communicates an appealing vision,
models appropriate behavior, and uses symbols to focus follower effort; communicates high
expectations)
Intellectual Stimulation (process in which leaders increase follower awareness of problems and
influence followers to view problems in new ways; stimulate and encourage creativity in their
followers)
Individualized Consideration (includes providing support, encouragement, and developmental
experiences to followers; acts as mentor/coach - listens to concerns/needs)
Transformational vs. Transactional Leadership (how are they related?) correct answers
Transformational leadership is built on top of transactional leadership—it produces levels of
follower effort and performance that go beyond what would occur with a transactional approach
alone
(they complement each other)
Pseudotransformational Leadership correct answers leaders who are self-consumed, exploitive,
and power oriented, with warped moral values
,Charismatic Leadership and House's Model of Charismatic Leadership correct answers
Transforms follower's self-concepts; tries to link identity of followers to collective identity of the
organization
House
Charismatic leaders act in unique ways that have specific charismatic effects on their followers
Full Range of Leadership Model correct answers shows the categories of leadership.
First is Laissez-Faire and it is the most passive and least effective type. Management by
exception is slightly better. Contingent reward leadership can be effective.
The remaining four correspond to transformational leadership (i.e., the 4 I's).
Bennis & Nanus's research (strategies) correct answers Clear (attractive, realistic,
understandable) vision of organization's future state
TL's social architects for their organizations (culture)
Create trust by making their positions clearly known and then standing by them (integrity)
Creative deployment of self through positive self-regard - draw on strengths to create feelings of
confidence and high expectations; continual learning
Kouzes & Posner's Leadership Model correct answers 1. Model the Way
2. Inspire a Shared Vision
3. Challenge the Process
4. Enable Others to Act
5. Encourage the Heart
, Servant Leadership Definition and Historical Basis (Greenleaf) correct answers Emphasizes that
leaders should be attentive to the needs of their followers, empower them, and help them develop
their full human potential.
Greenleaf Center for Servant Leadership became the center of the servant leadership study after
Mr. Greenleaf passed.
Characteristics of Servant Leadership correct answers 1. Listening - acknowledging the
viewpoint of followers (receptive to others) and validating these perspectives.
2. Empathy - "standing in the shoes" of another person and attempting to see the world from that
person's point of view.
3. Healing - care about followers' personal well-being. In helping followers become whole,
servant leaders are themselves healed.
4. Awareness - understanding oneself and the impact one has on others.
5. Persuasion - creates change through gentle, nonjudgmental argument; not coercion.
6. Conceptualization - the ability to be a visionary for an organization/clear sense of
goals/direction.
7. Foresight - the ability to predict what is coming based on what is occurring in the present and
what has happened in the past. (Has an ethical component)
8. Stewardship - carefully managing the people and organization one has been given to lead.
Holding the organization in trust for the greater good of society.
