Hotel & Brand Certification I And
Hotels and Lodging Latest Exam With
All Correct Answers 2025-2026
Updated.
1. Who is the President & Chief Executive Officer for Marriott International? - Answer Arne
Sorenson
2. Who is the visionary and creative partner for EDITION? - Answer Ian Schrager
3. Name the 3 EDITION Hotels currently open? - Answer The London EDITION
The Miami Beach EDITION
The New York EDITION
4. What is the next EDITION Hotel due to be opened? - Answer The Sanya EDITION located
on Hainan Island, Southern China
5. What hotel category does the EDITION brand fit into? - Answer Luxury Lifestyle.
6. What does EDITION sell and why can we command a premium rate? - Answer We sell
experiences and memories by connecting with people on an emotional level.
7. Name our Core Values and give an explanation of each as it relates to EDITION. - Answer •
PASSION - Showing love and care in everything we do
• AUTHENTICITY - Design and feel of the hotel
• SOPHISTICATION - Timeless and elegant design from the hotel to the uniforms
• ENCHANTMENT - Creating magical experiences for our guests
8. How do we use our Core Values? - Answer These are the pillars of the brand. We use them
as the basis for all decision making.
9. What is the goal of our Standards of Sophistication or Neverland? - Answer To identify and
eliminate bad service habits that negatively impact the guest experience.
10. Name 5 of the items on the Neverland list? - Answer • Never argue with a guest.
• Never project your personal preferences.
, • Never get caught without your ETHOS card!
• Never chew gum.
• Never screen phone calls.
11. What is the purpose of our Ethos? - Answer Our Ethos is an aspirational statement that
sets the foundation for what EDITION
is all about. It encapsulates our mission, our Core Values and our service
philosophy all in one. It describes how we want it to feel for our guests and what
your roles are as employees.
12. What purpose do the EDITION ideals serve? - Answer Our ideals are the 13 basic
concepts by which we conduct ourselves. They detail
specifics about our service philosophy, our personal behaviour and how we interact with fellow
employees.
13. What is our common purpose as hospitality professionals? - Answer Our common
purpose is to provide love and care for our guests.
14. What is "acting like a skunk" and why do we want to avoid it? - Answer A negative
attitude affects your co-workers and workplace bringing everyone down. On the flip side a
positive attitude is equally contagious... a concept we want to spread throughout the hotel.
15. What does "owning your guest" mean? - Answer Owning your guest means that when a
guest makes a request, you take control of the situation and see the request through to
completion regardless of what department you work in.
16. Explain what lateral service is and why it is essential for the success of EDITION? - Answer
Lateral service is the ultimate "team work". Every employee is responsible to deliver on guest
requests regardless of their specific job function, meaning when you "break away" from your
normal duties to help someone in a different job.
17. Explain what empowerment means. - Answer Empowerment is the ability to resolve a
guest issue without manager approval. By
using good judgment and past practices we know how to make our guests happy.
Checking with other people can cause unnecessary delays.
18. Name the three steps of service and provide an example of each. - Answer • Welcome -
greet all guests in a personalized, genuine manner, make eye
contact and greet by name (when possible)
Hotels and Lodging Latest Exam With
All Correct Answers 2025-2026
Updated.
1. Who is the President & Chief Executive Officer for Marriott International? - Answer Arne
Sorenson
2. Who is the visionary and creative partner for EDITION? - Answer Ian Schrager
3. Name the 3 EDITION Hotels currently open? - Answer The London EDITION
The Miami Beach EDITION
The New York EDITION
4. What is the next EDITION Hotel due to be opened? - Answer The Sanya EDITION located
on Hainan Island, Southern China
5. What hotel category does the EDITION brand fit into? - Answer Luxury Lifestyle.
6. What does EDITION sell and why can we command a premium rate? - Answer We sell
experiences and memories by connecting with people on an emotional level.
7. Name our Core Values and give an explanation of each as it relates to EDITION. - Answer •
PASSION - Showing love and care in everything we do
• AUTHENTICITY - Design and feel of the hotel
• SOPHISTICATION - Timeless and elegant design from the hotel to the uniforms
• ENCHANTMENT - Creating magical experiences for our guests
8. How do we use our Core Values? - Answer These are the pillars of the brand. We use them
as the basis for all decision making.
9. What is the goal of our Standards of Sophistication or Neverland? - Answer To identify and
eliminate bad service habits that negatively impact the guest experience.
10. Name 5 of the items on the Neverland list? - Answer • Never argue with a guest.
• Never project your personal preferences.
, • Never get caught without your ETHOS card!
• Never chew gum.
• Never screen phone calls.
11. What is the purpose of our Ethos? - Answer Our Ethos is an aspirational statement that
sets the foundation for what EDITION
is all about. It encapsulates our mission, our Core Values and our service
philosophy all in one. It describes how we want it to feel for our guests and what
your roles are as employees.
12. What purpose do the EDITION ideals serve? - Answer Our ideals are the 13 basic
concepts by which we conduct ourselves. They detail
specifics about our service philosophy, our personal behaviour and how we interact with fellow
employees.
13. What is our common purpose as hospitality professionals? - Answer Our common
purpose is to provide love and care for our guests.
14. What is "acting like a skunk" and why do we want to avoid it? - Answer A negative
attitude affects your co-workers and workplace bringing everyone down. On the flip side a
positive attitude is equally contagious... a concept we want to spread throughout the hotel.
15. What does "owning your guest" mean? - Answer Owning your guest means that when a
guest makes a request, you take control of the situation and see the request through to
completion regardless of what department you work in.
16. Explain what lateral service is and why it is essential for the success of EDITION? - Answer
Lateral service is the ultimate "team work". Every employee is responsible to deliver on guest
requests regardless of their specific job function, meaning when you "break away" from your
normal duties to help someone in a different job.
17. Explain what empowerment means. - Answer Empowerment is the ability to resolve a
guest issue without manager approval. By
using good judgment and past practices we know how to make our guests happy.
Checking with other people can cause unnecessary delays.
18. Name the three steps of service and provide an example of each. - Answer • Welcome -
greet all guests in a personalized, genuine manner, make eye
contact and greet by name (when possible)
