SCM 372 Exam 1 || Already Graded A+.
Operations correct answers manufacturing and service processes used to transform resources into
products.
Supply Chain correct answers processes that move information and material to and from the firm
Process Activities (PSMDR): correct answers Planning -processes needed to operate an existing
supply chain
Sourcing - selection of suppliers that will deliver the goods and services needed to create the
firm's product
Making - producing the major product or service
Delivering - logistics processes such as selecting carriers, coordinating the movement of goods
and information, and collecting payments from customers
Returning - receiving worn-out, excess, and/or defective products back from customers
Pure Goods correct answers food products, chemicals, book publishing
Core Goods correct answers appliances,data storage systems, automobiles
Core Services correct answers hotels, airlines, internet service providers.
Pure Services correct answers Teaching, medical advice, financial consulting.
Efficieny correct answers doing something for the lowest possible cost
Effectiveness correct answers doing the right things to create the most value for the company
Competitive Dimensions (FQPRSD) correct answers Flexibility, Quality, Price, Reliability,
Speed, Changes in Demand
, Customer order decoupling point correct answers where inventory is positioned in the supply
chain
Ex: of C.O.DP correct answers Ex: Product stocked at retailer, customer pulls item straight from
shelf and manufacturer never sees a customer order (make to stock-inventory acts as a buffer to
sepatate the customer from the manufacturing process.)
If the CODP is closer to the customer, can they be served quicker or slower? correct answers -the
closer the point is to the customer, the quicker they can be served.
If response to customer demand is quicker, what is true of inventory? correct answers Quicker
response time usually means more expensive inventory (finished goods is more expensive than
raw materials).
Lean Manufacturing correct answers a means of achieving high levels of customer service with
minium levels of inventory investment.
Focus of make to stock correct answers providing finished goods where and when customers
want them. Balance cost of inventory against customer service.
Assemble to order correct answers define a customers order in terms of alternative components
and options since it is these compenents that are carried in inventory. (Dell) Decoupling point is
moved from finished goods to components.
Littles Law correct answers Throughput rate * Flow Time
Throughput rate=the aveage rate (e.g units/per day or demand) that items flow through a process
(average demand)
Flow Time=the time( e.g number of days) it take one unit to completely flow through a process.
Operations correct answers manufacturing and service processes used to transform resources into
products.
Supply Chain correct answers processes that move information and material to and from the firm
Process Activities (PSMDR): correct answers Planning -processes needed to operate an existing
supply chain
Sourcing - selection of suppliers that will deliver the goods and services needed to create the
firm's product
Making - producing the major product or service
Delivering - logistics processes such as selecting carriers, coordinating the movement of goods
and information, and collecting payments from customers
Returning - receiving worn-out, excess, and/or defective products back from customers
Pure Goods correct answers food products, chemicals, book publishing
Core Goods correct answers appliances,data storage systems, automobiles
Core Services correct answers hotels, airlines, internet service providers.
Pure Services correct answers Teaching, medical advice, financial consulting.
Efficieny correct answers doing something for the lowest possible cost
Effectiveness correct answers doing the right things to create the most value for the company
Competitive Dimensions (FQPRSD) correct answers Flexibility, Quality, Price, Reliability,
Speed, Changes in Demand
, Customer order decoupling point correct answers where inventory is positioned in the supply
chain
Ex: of C.O.DP correct answers Ex: Product stocked at retailer, customer pulls item straight from
shelf and manufacturer never sees a customer order (make to stock-inventory acts as a buffer to
sepatate the customer from the manufacturing process.)
If the CODP is closer to the customer, can they be served quicker or slower? correct answers -the
closer the point is to the customer, the quicker they can be served.
If response to customer demand is quicker, what is true of inventory? correct answers Quicker
response time usually means more expensive inventory (finished goods is more expensive than
raw materials).
Lean Manufacturing correct answers a means of achieving high levels of customer service with
minium levels of inventory investment.
Focus of make to stock correct answers providing finished goods where and when customers
want them. Balance cost of inventory against customer service.
Assemble to order correct answers define a customers order in terms of alternative components
and options since it is these compenents that are carried in inventory. (Dell) Decoupling point is
moved from finished goods to components.
Littles Law correct answers Throughput rate * Flow Time
Throughput rate=the aveage rate (e.g units/per day or demand) that items flow through a process
(average demand)
Flow Time=the time( e.g number of days) it take one unit to completely flow through a process.
