WGU D545 HEALTHCARE
ADMINISTRATION STUDY GUIDE.
EXAM QUESTIONS AND ANSWERS
(VERIFIED AND UPDATED)
Importance of government policies in health - ANS To protect public health, reduce
disparities, ensure access, and guide the healthcare system with standards and funding.
Significance of policy in healthcare organizations - ANS Policies provide structure, ensure
compliance, manage resources, and guide ethical and legal operations.
Definition of health - ANS Health is a state of complete physical, mental, and social well-
being, not merely the absence of disease.
Elements of the biomedical model - ANS Focus on biological factors and disease
diagnosis/treatment, excluding social and psychological aspects.
Relationship between health and the biomedical model - ANS The biomedical model
addresses disease, but comprehensive health includes mental and social well-being too.
Accountable Care Organization (ACO) - ANS Groups of providers and hospitals collaborating
to provide coordinated care and improve outcomes.
Functional organization - ANS Efficient but siloed.
@2026/2027 ALLRIGHTS RESERVED.
, Multidivisional organization - ANS Responsive but can duplicate efforts.
Matrix organization - ANS Collaborative but complex.
Types of healthcare systems - ANS Beveridge, Bismarck, National Health Insurance, Out-of-
pocket - each varies by funding, coverage, and access.
Role of the provider in Beveridge system - ANS Public employees.
Role of the provider in Bismarck system - ANS Private.
Role of the provider in mixed roles system - ANS Varies.
Types of healthcare facilities - ANS Acute, long-term, outpatient, inpatient, rehab - each
serves distinct populations with specific needs.
Patient experience information collection - ANS Surveys (CAHPS), feedback systems, focus
groups, data analytics.
National programs supporting healthcare quality - ANS AHRQ, CMS, Joint Commission, NCQA
- set standards and monitor outcomes.
Quality improvement components - ANS Structure: settings/resources. Process: care delivery.
Outcome: results.
Causes of increased healthcare costs - ANS Chronic diseases, technology, aging population,
administrative costs.
@2026/2027 ALLRIGHTS RESERVED.
ADMINISTRATION STUDY GUIDE.
EXAM QUESTIONS AND ANSWERS
(VERIFIED AND UPDATED)
Importance of government policies in health - ANS To protect public health, reduce
disparities, ensure access, and guide the healthcare system with standards and funding.
Significance of policy in healthcare organizations - ANS Policies provide structure, ensure
compliance, manage resources, and guide ethical and legal operations.
Definition of health - ANS Health is a state of complete physical, mental, and social well-
being, not merely the absence of disease.
Elements of the biomedical model - ANS Focus on biological factors and disease
diagnosis/treatment, excluding social and psychological aspects.
Relationship between health and the biomedical model - ANS The biomedical model
addresses disease, but comprehensive health includes mental and social well-being too.
Accountable Care Organization (ACO) - ANS Groups of providers and hospitals collaborating
to provide coordinated care and improve outcomes.
Functional organization - ANS Efficient but siloed.
@2026/2027 ALLRIGHTS RESERVED.
, Multidivisional organization - ANS Responsive but can duplicate efforts.
Matrix organization - ANS Collaborative but complex.
Types of healthcare systems - ANS Beveridge, Bismarck, National Health Insurance, Out-of-
pocket - each varies by funding, coverage, and access.
Role of the provider in Beveridge system - ANS Public employees.
Role of the provider in Bismarck system - ANS Private.
Role of the provider in mixed roles system - ANS Varies.
Types of healthcare facilities - ANS Acute, long-term, outpatient, inpatient, rehab - each
serves distinct populations with specific needs.
Patient experience information collection - ANS Surveys (CAHPS), feedback systems, focus
groups, data analytics.
National programs supporting healthcare quality - ANS AHRQ, CMS, Joint Commission, NCQA
- set standards and monitor outcomes.
Quality improvement components - ANS Structure: settings/resources. Process: care delivery.
Outcome: results.
Causes of increased healthcare costs - ANS Chronic diseases, technology, aging population,
administrative costs.
@2026/2027 ALLRIGHTS RESERVED.
