Organization And Management (Q-1) Staffing is the filling up of the different jobs
positions in the organization's structure.
Topic: Definition, Functions, Types and
(The factors that influence this function
Theories of Management
include: size of the organization, types of
Management is defined as: jobs, number of individuals to be recruited,
and some internal and external pressures).
• the process of coordinating and
overseeing the work performance of Leading is the influencing/motivating of
individuals working together in others to do their best so that their work
organizations, so (the) that they could effort result in the achievement of
efficiently accomplish their chosen aims or organizational goals.
goals.
Controlling involves the evaluating and
• the process of designing and maintaining correcting, (if necessary) of the work
an environment for efficiently performance of individuals or work
accomplishing selected items. groups/teams in order to make sure that
they are all working towards goals with less
Factors that contribute to a successful errors.
management process:
There are three levels of management
Coordination- the harmonious, integrated namely:
action of the various parts and pieces of an
organization. (Frontline Managers) Front line Managers
Efficiency- It refers to the optimal use of • manage the work of non-managerial
scarce resources - human, financial, physical employees who typically are involved with
and mechanical - in order to bring producing the organization's products or
maximum productivity. servicing the organization's customers
Effectiveness- It also means "doing things • they may be called supervisors (even shift
correctly" when engaged in activities. managers, district managers) department
managers, Office managers.
Management functions include the
following: Middle Managers
Planning is the determining of the • manage the work of front-line managers
organization's goals, defining strategic and can be found between the lowest and
actions, developing activities, and allocating top levels of the organizations.
appropriate organisational resources
• (they may have titles such as regional
needed to achieve them.
manager, project leader, or store manager
Organizing the assigning of tasks, setting or division manager)
apart of funds, and bringing harmonious
Top Managers
relations among individuals and work
groups/teams in the organization. • are responsible for making organization-
wide decisions and establishing the plans
, and goals that affect the entire Total Quality Management (TQM) is a
organization. philosophy of management that focuses on
the satisfaction of customers, their needs
• These (includes) individuals typically have and expectations.
titles such as executive vice president,
Example:
president, managing director, chief
operating officer, or chief executive officer a. how the organization
(CEO).
b. how rapidly it responds to complaints
Theories of Management
c. how politely the phones are answered,
Evolution of Management theories involves and the like.
the improvement of work management
methods (from simple to more complex Organizational Behavior Approach (OB) is
ones) which are focus on customer the study of the conduct, demeanor, or
satisfaction and conduct of people at work. (peo) action of people at work.
Scientific Management Theory makes use Example:
of the step-by-step, scientific methods for a. motivating
finding the single best way for doing a job.
b. leading
Example:
c. building trust
Use time-and-motion study to eliminate
wasted motions d. working with a team
train the best-qualified workers for a job, or e. managing conflict
design incentive systems based on output.
Topic: Functions, Roles and Skills of a
General Administrative Theory Manager
concentrates on the manager's functions
and what makes up good management Specific functions of Managers according
exercise or implementation. to level of management
Example: Top-level Managers
a. managerial authority • are the general or strategic managers who
focus on long-term organisational concerns
b. centralised decision making and emphasise the organisation's stability,
development, progress, and overall
c. report to only one boss and efficiency and effectiveness.
d. five functions (planning, organising, • they have authority over all other human
staffing, leading, controlling) that manager resources of their organisation.
perform.
Middle-level Managers
positions in the organization's structure.
Topic: Definition, Functions, Types and
(The factors that influence this function
Theories of Management
include: size of the organization, types of
Management is defined as: jobs, number of individuals to be recruited,
and some internal and external pressures).
• the process of coordinating and
overseeing the work performance of Leading is the influencing/motivating of
individuals working together in others to do their best so that their work
organizations, so (the) that they could effort result in the achievement of
efficiently accomplish their chosen aims or organizational goals.
goals.
Controlling involves the evaluating and
• the process of designing and maintaining correcting, (if necessary) of the work
an environment for efficiently performance of individuals or work
accomplishing selected items. groups/teams in order to make sure that
they are all working towards goals with less
Factors that contribute to a successful errors.
management process:
There are three levels of management
Coordination- the harmonious, integrated namely:
action of the various parts and pieces of an
organization. (Frontline Managers) Front line Managers
Efficiency- It refers to the optimal use of • manage the work of non-managerial
scarce resources - human, financial, physical employees who typically are involved with
and mechanical - in order to bring producing the organization's products or
maximum productivity. servicing the organization's customers
Effectiveness- It also means "doing things • they may be called supervisors (even shift
correctly" when engaged in activities. managers, district managers) department
managers, Office managers.
Management functions include the
following: Middle Managers
Planning is the determining of the • manage the work of front-line managers
organization's goals, defining strategic and can be found between the lowest and
actions, developing activities, and allocating top levels of the organizations.
appropriate organisational resources
• (they may have titles such as regional
needed to achieve them.
manager, project leader, or store manager
Organizing the assigning of tasks, setting or division manager)
apart of funds, and bringing harmonious
Top Managers
relations among individuals and work
groups/teams in the organization. • are responsible for making organization-
wide decisions and establishing the plans
, and goals that affect the entire Total Quality Management (TQM) is a
organization. philosophy of management that focuses on
the satisfaction of customers, their needs
• These (includes) individuals typically have and expectations.
titles such as executive vice president,
Example:
president, managing director, chief
operating officer, or chief executive officer a. how the organization
(CEO).
b. how rapidly it responds to complaints
Theories of Management
c. how politely the phones are answered,
Evolution of Management theories involves and the like.
the improvement of work management
methods (from simple to more complex Organizational Behavior Approach (OB) is
ones) which are focus on customer the study of the conduct, demeanor, or
satisfaction and conduct of people at work. (peo) action of people at work.
Scientific Management Theory makes use Example:
of the step-by-step, scientific methods for a. motivating
finding the single best way for doing a job.
b. leading
Example:
c. building trust
Use time-and-motion study to eliminate
wasted motions d. working with a team
train the best-qualified workers for a job, or e. managing conflict
design incentive systems based on output.
Topic: Functions, Roles and Skills of a
General Administrative Theory Manager
concentrates on the manager's functions
and what makes up good management Specific functions of Managers according
exercise or implementation. to level of management
Example: Top-level Managers
a. managerial authority • are the general or strategic managers who
focus on long-term organisational concerns
b. centralised decision making and emphasise the organisation's stability,
development, progress, and overall
c. report to only one boss and efficiency and effectiveness.
d. five functions (planning, organising, • they have authority over all other human
staffing, leading, controlling) that manager resources of their organisation.
perform.
Middle-level Managers
