CPI_CERTIFICATION_TEST_COMPREHENSIVE_REVIEW_2026_FULL_QUESTIONS

CPI CERTIFICATION TEST
COMPREHENSIVE REVIEW 2026 FULL
QUESTIONS AND VERIFIED ANSWERS

◉ Staff Attitude and Approach to Anxiety. Answer: Be Supportive
an emphatic non-judgemental attempt to alleviate anxiety


◉ Staff Attitude and Approach to Defensive. Answer: directive-attempt
to control the situation and begin to set limits


◉ Staff Attitude and Approach Acting Out Person. Answer: non-violent
physical crisis intervention


◉ Staff Attitudes for Tension Reduction. Answer: therapeutic rapport
decrease in energy regaining of rationality


◉ integrated Experience. Answer: we can set the tone for whether or not
the behavior escalates or de-escalates


◉ non-verbal-proxemics (personal space). Answer: area surrounding
your body considered an extension of self. 1 1/2 to 3 feet (typically)
culture, height, gender, age, status, appearance, and familiarity.

, ◉ kinesics (body language). Answer: non-verbal message transmitted by
motion and body posture. Factors: eye contact, facial expressions send a
very strong message gestures, how we stand
(stance) hands


◉ 3 reasons for using the CPI supportive stance. Answer: safety
less threatening
communicates respect


◉ components of the communication pyramid. Answer: verbal
communication, para verbal coomunication, and non-verbal
communication


◉ what is paraverbal communication. Answer: how we say what we say


◉ three components of paraverbal communication. Answer: tone
volume
cadence


total voice control


◉ what is the verbal escalation continuum?. Answer: the kite
1. Questioning
2. Refusal