NGR 6301 EXAM 1 QUESTIONS AND ANSWERS
What are the five pieces of the patient care process? - Answers - A. Collect
B. Assess
C. Plan
D. Implement
E. Follow up: monitor and evaluate
A current medication list and medication use history for prescription and nonprescription
medications, herbal products, and other dietary supplements is part of which step of the
patient care process? - Answers - Collect
Relevant health data that may include medical history, health and wellness information,
biometric test results, and physical assessment findings is part of which step of the
patient care process? - Answers - Collect
Patient lifestyle habits, preference and beliefs, health and function goals, and
socioeconomic factors that affect access to medications and other aspects of care is
part of which step of the patient care process? - Answers - Collect
Assess - Answers - Medication
Indication
Safety
Efficacy
Adherence
Evaluating each medication for appropriateness, effectiveness, safety, and patient
adherence is part of which step of the patient care process? - Answers - Assess
,Evaluating health and functional status, risk factors, health data, cultural factors, health
literacy, and access to medications or other aspects of care is part of which step of the
patient care process? - Answers - Assess
Evaluating immunization status and the need for preventative care and other health
care services, where appropriate, is part of which step of the patient care process? -
Answers - Assess
Plan - Answers - Address identified medication
Set goals
Provide education
Follow ups with other pharmacists
Addressing medication related problems and optimizing medication therapy is part of
which step of the patient care process? - Answers - Plan
Setting goals of therapy for achieving clinical outcomes in the context of the patient's
overall healthcare and access to care is part of which step of the patient care process? -
Answers - Plan
Engaging the patient through education, empowerment, and self-management is part of
which step of the patient care process? - Answers - Plan
Support care continuity, including follow up and transitions of care where appropriate is
part of which step of the patient care process? - Answers - Plan
Addressing medication and health related problems and engaging in preventative care
strategies including vaccine administration is part of which step of the patient care
process? - Answers - Implement
Initiating, modifying, discontinuing, or administrating as authorized is part of which step
of the patient care process? - Answers - Implement
,Providing education and self-management training to the patient or caregiver is part of
which step of the patient care process? - Answers - Implement
Contributing to coordination of care, including referral or transition of a patient to
another health care professional is part of which step of the patient care process? -
Answers - Implement
Scheduling follow-up care as needed to achieve goals of therapy is part of which step of
the patient care process? - Answers - Implement
Observing and surveying medication appropriateness, effectiveness, and safety and
patient adherence through available health data, biometric test results, and patient
feedback is part of which step of the patient care process? - Answers - Follow-up:
Monitor and Evaluate
Surveying clinical endpoints that contribute to the patient's overall health is part of which
step of the patient care process? - Answers - Follow up: Monitor and Evaluate
The outcomes of care, including progress towards or achievement of the outcomes of
therapy is part of which step of the patient care process? - Answers - Follow Up:
Monitor and Evaluate
What are the 3 parts of communication that can have barriers? Provide some examples
of barriers for each. - Answers - 1. The sender - Confidence, comfort, awareness,
access
2. The receiver - Awareness, comfort with topic, literacy, distractions
3.The environment - Space, time
In what ways can you collect information during a patient interview? - Answers - Verbal
interaction
Observation
Measurement
, What are the two types of questioning discussed? - Answers - 1. Open ended questions
- forces you to talk less and the patient to talk more
2. Leading/Restrictive questions - Yes or no answers, usually.
Not often used in a good patient interview (more toward end).
~In a good patient interview you want to start with general questions to make the pt talk
more, then narrow down into specific questions when you have a good idea what is
going on.
Name and describe the 3 facets of active listening. - Answers - 1.Restatement - allows
the patient to correct any misunderstandings
2.Reflective -Encourages patient to talk, diffuses violate emotions.
3.Clarifying - useful way to end a series of questions, gages understanding.
What is the difference between patient counseling and patient education? - Answers -
Patient counseling involves problem solving, and requires direct interaction with the
patient
Patient education may occur without direct interaction (written materials).
What are the 3 benefits of involving the patient in their own care? - Answers - 1.
increase Understanding
2. Reduce Amount of time spend counseling
3. Increase Personal reward (pharmacist and patient)
Subjective - Answers - feelings of dizziness, headaches, or changes in vision or
urination
Objective information - Answers - His blood pressure today is 139/86 mmHg and his
pulse is 87 bpm
Which national organization approve the patient-centered care process in order to
establish consistency, predictability, and measurability in pharmacist service delivery no
What are the five pieces of the patient care process? - Answers - A. Collect
B. Assess
C. Plan
D. Implement
E. Follow up: monitor and evaluate
A current medication list and medication use history for prescription and nonprescription
medications, herbal products, and other dietary supplements is part of which step of the
patient care process? - Answers - Collect
Relevant health data that may include medical history, health and wellness information,
biometric test results, and physical assessment findings is part of which step of the
patient care process? - Answers - Collect
Patient lifestyle habits, preference and beliefs, health and function goals, and
socioeconomic factors that affect access to medications and other aspects of care is
part of which step of the patient care process? - Answers - Collect
Assess - Answers - Medication
Indication
Safety
Efficacy
Adherence
Evaluating each medication for appropriateness, effectiveness, safety, and patient
adherence is part of which step of the patient care process? - Answers - Assess
,Evaluating health and functional status, risk factors, health data, cultural factors, health
literacy, and access to medications or other aspects of care is part of which step of the
patient care process? - Answers - Assess
Evaluating immunization status and the need for preventative care and other health
care services, where appropriate, is part of which step of the patient care process? -
Answers - Assess
Plan - Answers - Address identified medication
Set goals
Provide education
Follow ups with other pharmacists
Addressing medication related problems and optimizing medication therapy is part of
which step of the patient care process? - Answers - Plan
Setting goals of therapy for achieving clinical outcomes in the context of the patient's
overall healthcare and access to care is part of which step of the patient care process? -
Answers - Plan
Engaging the patient through education, empowerment, and self-management is part of
which step of the patient care process? - Answers - Plan
Support care continuity, including follow up and transitions of care where appropriate is
part of which step of the patient care process? - Answers - Plan
Addressing medication and health related problems and engaging in preventative care
strategies including vaccine administration is part of which step of the patient care
process? - Answers - Implement
Initiating, modifying, discontinuing, or administrating as authorized is part of which step
of the patient care process? - Answers - Implement
,Providing education and self-management training to the patient or caregiver is part of
which step of the patient care process? - Answers - Implement
Contributing to coordination of care, including referral or transition of a patient to
another health care professional is part of which step of the patient care process? -
Answers - Implement
Scheduling follow-up care as needed to achieve goals of therapy is part of which step of
the patient care process? - Answers - Implement
Observing and surveying medication appropriateness, effectiveness, and safety and
patient adherence through available health data, biometric test results, and patient
feedback is part of which step of the patient care process? - Answers - Follow-up:
Monitor and Evaluate
Surveying clinical endpoints that contribute to the patient's overall health is part of which
step of the patient care process? - Answers - Follow up: Monitor and Evaluate
The outcomes of care, including progress towards or achievement of the outcomes of
therapy is part of which step of the patient care process? - Answers - Follow Up:
Monitor and Evaluate
What are the 3 parts of communication that can have barriers? Provide some examples
of barriers for each. - Answers - 1. The sender - Confidence, comfort, awareness,
access
2. The receiver - Awareness, comfort with topic, literacy, distractions
3.The environment - Space, time
In what ways can you collect information during a patient interview? - Answers - Verbal
interaction
Observation
Measurement
, What are the two types of questioning discussed? - Answers - 1. Open ended questions
- forces you to talk less and the patient to talk more
2. Leading/Restrictive questions - Yes or no answers, usually.
Not often used in a good patient interview (more toward end).
~In a good patient interview you want to start with general questions to make the pt talk
more, then narrow down into specific questions when you have a good idea what is
going on.
Name and describe the 3 facets of active listening. - Answers - 1.Restatement - allows
the patient to correct any misunderstandings
2.Reflective -Encourages patient to talk, diffuses violate emotions.
3.Clarifying - useful way to end a series of questions, gages understanding.
What is the difference between patient counseling and patient education? - Answers -
Patient counseling involves problem solving, and requires direct interaction with the
patient
Patient education may occur without direct interaction (written materials).
What are the 3 benefits of involving the patient in their own care? - Answers - 1.
increase Understanding
2. Reduce Amount of time spend counseling
3. Increase Personal reward (pharmacist and patient)
Subjective - Answers - feelings of dizziness, headaches, or changes in vision or
urination
Objective information - Answers - His blood pressure today is 139/86 mmHg and his
pulse is 87 bpm
Which national organization approve the patient-centered care process in order to
establish consistency, predictability, and measurability in pharmacist service delivery no
