MGT 3013 FINAL EXAM REVIEW OU RON
ANDERSON EXAM QUESTIONS AND
CORRECT ANSWERS
\.Group - ANSWERS✔-1Two or more freely interacting individuals who share
norms, goals, and have a common identity.
\.Work Group Example - ANSWERS✔-A collection of 10 employees meeting to
exchange information about various company policies on wages and hours.
\.Team - ANSWERS✔-defined as a small group of people working together with a
common purpose, performance goals, and mutual accountability.
\.Teamwork - ANSWERS✔-defined as the ability to work effectively with and build
collaborative relationships with diverse people, work within a team structure, and
manage interpersonal conflict.
\.What is the difference between groups and teams? - ANSWERS✔-Groups have
individual accountability, teams require both individual accountability and mutual
accountability.
\.Formal Group - ANSWERS✔-group assigned by organizations or its managers to
accomplish specific goals.
,\.Informal Group - ANSWERS✔-Group of people formed by people whose
overriding purpose is getting together for friendship or a common interest.
\.Example of Formal Groups - ANSWERS✔-Division, Department, Work Group, or
Committee
\.Example of Informal Groups - ANSWERS✔-Bowling Team, Service Club, Alumni
Group or voluntary organization.
\.Cross-Functional teams - ANSWERS✔-designed to include members from
different areas within an organization, such as finance, operations, and sales.
\.Self-Managed Teams - ANSWERS✔-defined as groups of workers who are given
administrative oversight for their task domains.
\.Virtual Teams - ANSWERS✔-work together over time and distance via electronic
media to combine effort and achieve common goals
\.Steps of Tuckman's Model - ANSWERS✔-1. Forming
2. Storming
3. Norming
4. Performing
5. Ajourning
, \.Forming - ANSWERS✔-the process of getting oriented and getting acquainted
\.Storming - ANSWERS✔-characterized by the emergence of individual
personalities and roles and conflicts within the group
\.Norming - ANSWERS✔-conflicts are resolved, close relationships develop, and
unity and harmony emerge
\.Performing - ANSWERS✔-members concentrate on solving problems and
completing the assigned task
\.Adjourning - ANSWERS✔-members prepare for disbandment
\.Punctuated Equilibrium - ANSWERS✔-they establish periods of stable
functioning until an event causes a dramatic change in norms, roles, and/or
objectives. The group then establishes and maintains new norms of functioning,
returning to equilibrium.
\.Collaboration - ANSWERS✔-Known as the Foundation of Teamwork. Act of
sharing information and coordinating efforts to achieve a collective outcome.
\.Trust - ANSWERS✔-defined as reciprocal faith in others' intentions and behaviors
\.Credibility - ANSWERS✔-Trust is based on this. How believable you are based on
your past acts of integrity and follow-through on your own promises.
ANDERSON EXAM QUESTIONS AND
CORRECT ANSWERS
\.Group - ANSWERS✔-1Two or more freely interacting individuals who share
norms, goals, and have a common identity.
\.Work Group Example - ANSWERS✔-A collection of 10 employees meeting to
exchange information about various company policies on wages and hours.
\.Team - ANSWERS✔-defined as a small group of people working together with a
common purpose, performance goals, and mutual accountability.
\.Teamwork - ANSWERS✔-defined as the ability to work effectively with and build
collaborative relationships with diverse people, work within a team structure, and
manage interpersonal conflict.
\.What is the difference between groups and teams? - ANSWERS✔-Groups have
individual accountability, teams require both individual accountability and mutual
accountability.
\.Formal Group - ANSWERS✔-group assigned by organizations or its managers to
accomplish specific goals.
,\.Informal Group - ANSWERS✔-Group of people formed by people whose
overriding purpose is getting together for friendship or a common interest.
\.Example of Formal Groups - ANSWERS✔-Division, Department, Work Group, or
Committee
\.Example of Informal Groups - ANSWERS✔-Bowling Team, Service Club, Alumni
Group or voluntary organization.
\.Cross-Functional teams - ANSWERS✔-designed to include members from
different areas within an organization, such as finance, operations, and sales.
\.Self-Managed Teams - ANSWERS✔-defined as groups of workers who are given
administrative oversight for their task domains.
\.Virtual Teams - ANSWERS✔-work together over time and distance via electronic
media to combine effort and achieve common goals
\.Steps of Tuckman's Model - ANSWERS✔-1. Forming
2. Storming
3. Norming
4. Performing
5. Ajourning
, \.Forming - ANSWERS✔-the process of getting oriented and getting acquainted
\.Storming - ANSWERS✔-characterized by the emergence of individual
personalities and roles and conflicts within the group
\.Norming - ANSWERS✔-conflicts are resolved, close relationships develop, and
unity and harmony emerge
\.Performing - ANSWERS✔-members concentrate on solving problems and
completing the assigned task
\.Adjourning - ANSWERS✔-members prepare for disbandment
\.Punctuated Equilibrium - ANSWERS✔-they establish periods of stable
functioning until an event causes a dramatic change in norms, roles, and/or
objectives. The group then establishes and maintains new norms of functioning,
returning to equilibrium.
\.Collaboration - ANSWERS✔-Known as the Foundation of Teamwork. Act of
sharing information and coordinating efforts to achieve a collective outcome.
\.Trust - ANSWERS✔-defined as reciprocal faith in others' intentions and behaviors
\.Credibility - ANSWERS✔-Trust is based on this. How believable you are based on
your past acts of integrity and follow-through on your own promises.
