[Document title]
IPPSA RELEASE 3 (R3) CHECK ON LEARNING QUESTIONS,
AND IPPS-A QUESTIONS WITH DETAILED ANSWERS ACTUAL
26/27
In order to reopen a case, its current status must be:
Closed - Resolved
Closed - Canceled
The system automatically populates the following email
recipients.
Member
Assigned Helpdesk Agent
Assigned Provider Group
A case may be cancelled for these reasons:
The Case was created in error.
It is a duplicate case.
A Helpdesk Agent may perform these actions from the case
toolbar.
Spell check the case
Print the case
View the Member in the 360 Degree View page
P a g e 1 | 51
,[Document title]
These fields are included in the related actions section in a
help case.
Training
Payroll
Benefits
Correspondence access provides Members the ability to _____.
Be a suggested recipient for email correspondence
To view all the cases assigned by provider group, go to _____.
Group Worklists
Which of the following are not considered a view for cases in
the My Agent Cases tile?
45 day
One year
From where does the 360 Degree View pull HR related
information?
Human Capital Management (HCM)
P a g e 2 | 51
,[Document title]
What sections are displayed on the My Cases page?
Links
Queries
My Cases Pivot
The ________ is an automated validation process to determine if
training requirements have been met.
Response
ELM Verification
Until the current transaction is processed, no other
____________ can be submitted.
Access Requests
Which template allows you to create a pool of users that may
be tasked to work a step in the approval process?
User-Defined List
Reviewers do not have the ability to approve or deny a request
and are only able to make recommendations.
P a g e 3 | 51
, [Document title]
True
Which of the following is not an option to change the Workflow
Summary data view to
Column Chart
When selecting a UIC hierarchy, if the results are greater than
1,000 then an error message displays indicating a lower level
UIC must be selected.
True
Which of the following statements is correct?
Not all assignments have funding.
When creating a Run Control ID it is acceptable to include
blank spaces.
False
Use View Duty Status to view duty status for one Member at a
time.
False
P a g e 4 | 51
IPPSA RELEASE 3 (R3) CHECK ON LEARNING QUESTIONS,
AND IPPS-A QUESTIONS WITH DETAILED ANSWERS ACTUAL
26/27
In order to reopen a case, its current status must be:
Closed - Resolved
Closed - Canceled
The system automatically populates the following email
recipients.
Member
Assigned Helpdesk Agent
Assigned Provider Group
A case may be cancelled for these reasons:
The Case was created in error.
It is a duplicate case.
A Helpdesk Agent may perform these actions from the case
toolbar.
Spell check the case
Print the case
View the Member in the 360 Degree View page
P a g e 1 | 51
,[Document title]
These fields are included in the related actions section in a
help case.
Training
Payroll
Benefits
Correspondence access provides Members the ability to _____.
Be a suggested recipient for email correspondence
To view all the cases assigned by provider group, go to _____.
Group Worklists
Which of the following are not considered a view for cases in
the My Agent Cases tile?
45 day
One year
From where does the 360 Degree View pull HR related
information?
Human Capital Management (HCM)
P a g e 2 | 51
,[Document title]
What sections are displayed on the My Cases page?
Links
Queries
My Cases Pivot
The ________ is an automated validation process to determine if
training requirements have been met.
Response
ELM Verification
Until the current transaction is processed, no other
____________ can be submitted.
Access Requests
Which template allows you to create a pool of users that may
be tasked to work a step in the approval process?
User-Defined List
Reviewers do not have the ability to approve or deny a request
and are only able to make recommendations.
P a g e 3 | 51
, [Document title]
True
Which of the following is not an option to change the Workflow
Summary data view to
Column Chart
When selecting a UIC hierarchy, if the results are greater than
1,000 then an error message displays indicating a lower level
UIC must be selected.
True
Which of the following statements is correct?
Not all assignments have funding.
When creating a Run Control ID it is acceptable to include
blank spaces.
False
Use View Duty Status to view duty status for one Member at a
time.
False
P a g e 4 | 51
