LDR 531 Final Exam
1) Which of the following is best defined as a consciously coordinated social unit, composed of
two or more people, which functions on a relatively continuous basis to achieve a common goal
or set of goals?
a. party
b. unit
c. team
d. community
e. organization
2) Over the past 2 decades, business schools have added required courses on organizational
design to many of their curricula. Why have they done this?
a. Managers no longer need technical skills in subjects such as economics and
accounting to succeed.
b. There is an increased emphasis in controlling employee behavior in the workplace.
c. Managers need to understand human behavior if they are to be effective.
d. These skills enable managers to effectively lead human resources departments.
e. A manager with good people skills can help create a pleasant workplace.
3) Robert Katz identified three essential skills that managers must have to reach their goals.
What are these skills?
a. technical, decisional and interpersonal
b. technical, human, and conceptual
c. interpersonal, informational and decisional
d. conceptual, communication and networking
e. human, informational and communication
4) __________ is a field of study that investigates the effect that individuals, groups, and
structures have on behavior within organizations for the purpose of applying such knowledge
toward improving an organization’s effectiveness.
a. Organizational development
b. Human Resources Management
c. Organizational behavior
d. People management
e. Corporate strategy
5) What do the fundamental consistencies underlying the behavior of all individuals enable
researchers to do?
a. observe human behavior
b. systematize human behavior
c. research human behavior
d. predict human behavior
e. detect human behavior
6) Which of the following is a generic term that covers a broad range of feelings that people
experience?
a. Affect
b. emotions
c. moods
, d. emotional labor
e. cognition
7) What term is used for intense feelings that are directed at someone or something?
a. affect
b. cognition
c. moods
d. thoughts
e. emotions
8) If personality characteristics were completely dictated by __________, they would be fixed at
birth and no amount of experience could alter them.
a. job satisfaction
b. heredity
c. environment
d. situations
e. religion
9) Which of the following are classifications on the Myers-Briggs Type Indicator?
a. extroverted/introverted
b. sensing/intuitive
c. perceiving/judging
d. independent/dependent
e. thinking/feeling
10) Maria is dissatisfied with the way that her manager treats her. She has quit her job and found
a new position with another firm. How has she expressed her dissatisfaction?
a. exit
b. voice
c. loyalty
d. neglect
e. social voice
11) You quietly continue to do your work when you know things will not improve. This is what
type of response to dissatisfaction?
a. exit
b. voice
c. loyalty
d. neglect
e. social voice
12) A group
a. generates positive synergy through coordinated effort
b. generates greater outputs with no increase in inputs
c. is two or more individuals interacting and interdependent
d. engages in collective work that requires joint effort
13) __________ results in a level of performance that is greater than the sum of the individual
input.
a. Synergy
b. Enthusiasm
c. Energy
d. Initiative
1) Which of the following is best defined as a consciously coordinated social unit, composed of
two or more people, which functions on a relatively continuous basis to achieve a common goal
or set of goals?
a. party
b. unit
c. team
d. community
e. organization
2) Over the past 2 decades, business schools have added required courses on organizational
design to many of their curricula. Why have they done this?
a. Managers no longer need technical skills in subjects such as economics and
accounting to succeed.
b. There is an increased emphasis in controlling employee behavior in the workplace.
c. Managers need to understand human behavior if they are to be effective.
d. These skills enable managers to effectively lead human resources departments.
e. A manager with good people skills can help create a pleasant workplace.
3) Robert Katz identified three essential skills that managers must have to reach their goals.
What are these skills?
a. technical, decisional and interpersonal
b. technical, human, and conceptual
c. interpersonal, informational and decisional
d. conceptual, communication and networking
e. human, informational and communication
4) __________ is a field of study that investigates the effect that individuals, groups, and
structures have on behavior within organizations for the purpose of applying such knowledge
toward improving an organization’s effectiveness.
a. Organizational development
b. Human Resources Management
c. Organizational behavior
d. People management
e. Corporate strategy
5) What do the fundamental consistencies underlying the behavior of all individuals enable
researchers to do?
a. observe human behavior
b. systematize human behavior
c. research human behavior
d. predict human behavior
e. detect human behavior
6) Which of the following is a generic term that covers a broad range of feelings that people
experience?
a. Affect
b. emotions
c. moods
, d. emotional labor
e. cognition
7) What term is used for intense feelings that are directed at someone or something?
a. affect
b. cognition
c. moods
d. thoughts
e. emotions
8) If personality characteristics were completely dictated by __________, they would be fixed at
birth and no amount of experience could alter them.
a. job satisfaction
b. heredity
c. environment
d. situations
e. religion
9) Which of the following are classifications on the Myers-Briggs Type Indicator?
a. extroverted/introverted
b. sensing/intuitive
c. perceiving/judging
d. independent/dependent
e. thinking/feeling
10) Maria is dissatisfied with the way that her manager treats her. She has quit her job and found
a new position with another firm. How has she expressed her dissatisfaction?
a. exit
b. voice
c. loyalty
d. neglect
e. social voice
11) You quietly continue to do your work when you know things will not improve. This is what
type of response to dissatisfaction?
a. exit
b. voice
c. loyalty
d. neglect
e. social voice
12) A group
a. generates positive synergy through coordinated effort
b. generates greater outputs with no increase in inputs
c. is two or more individuals interacting and interdependent
d. engages in collective work that requires joint effort
13) __________ results in a level of performance that is greater than the sum of the individual
input.
a. Synergy
b. Enthusiasm
c. Energy
d. Initiative
