operations management creating value along the supply chain 11th edition.

,1345678957457 6574489 4445
95445
555
6774567
 6574
 74
477!" 54 4
#
67895
4
$6%
4
&
6748477
' 548( 5
4
' 6574
 74
477!( 5)757478
*+94,796
* 6574
 74
477!-769645
.
67/5445
109 444556548
4
111729 4
67964548
5629574
11 6574
 74
477!647655744864 4578
1(7654
134%4576445
1 6574
 74
477!9574
1#48 6574
444
1# 6574
 74
477!)46
6764
1$,796
4445
1&)4
67895745
1'894

, 12456896 886  5
2 6
2996
2

686

26
2!856"8#6
$%&'%
!6&(

)2*96 886(6"6(
2 566 #68688+ 8
2  8
8986
2 56868
98 "%

2 856"8#6
$%&'%
!6&"



12 5696(86"656,( -6#88.
./6 98


".0%6
.,656"69 
(.456,66

$%&'%
!6&

)24561 9686 6
66698986("%
.!(

5
".
6%8(
.6(64 %8

, 1245678 7
564
8

5
8
8

86

1 
27
86616776771678
26
8
757
7
8

2
575 678!8116

758167

12 5576
 7"
564
81
#$
%56"756787

667
2&
8
2'8
2(
8
12 !7
564
8


)* &575 678

7815167
+,75161

86
-$
.8686
/0678

15576
 7"
564
81
2*,

76
75578
786
6



6
75
63
+47
-522
/&
8
176
67
56 716
8
7*(7
8
7
57567
+68 1"86
7"7576