TUAL QUESTIONS AND VERIFIED ANSWERS |GRADED A+|PASS
core4 Service Principles - ANSWER Four principles: safe, caring, dependable, efficient.
Cybersecurity - ANSWER Protection against cyber threats for airline safety.
Identification Badge - ANSWER Required for all United Airlines employees.
Service Excellence Behaviors - ANSWER Expected behaviors for providing outstanding
service.
Required Training Duty Items - ANSWER Essential items trainees must bring for training.
Non-US Passport Holders - ANSWER Special information for trainees without US pass-
ports.
Company Property Theft - ANSWER Policies regarding theft of company assets.
Advertising Merchandise - ANSWER Guidelines for promoting and selling company prod-
ucts.
Exams and Evaluations - ANSWER Assessments to evaluate trainee knowledge and skills.
Cheating Policy - ANSWER Consequences for cheating or perceived cheating.
Dependability - ANSWER Expectation of reliability and punctuality from trainees.
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,Illness Reporting - ANSWER Procedure for reporting health issues during training.
Smoking Policy - ANSWER Regulations regarding smoking on company property.
Drug and Alcohol Use - ANSWER Strict policies against substance abuse.
Harassment Policy - ANSWER Zero tolerance for any form of harassment.
Electronic Devices - ANSWER Guidelines for using devices during training.
Recording Devices - ANSWER Restrictions on recording training sessions.
Social Networking Policy - ANSWER Guidelines for professional social media use.
Hotel Guidelines - ANSWER Rules for trainee accommodations during training.
Security Policy - ANSWER Protocols for personal and hotel security.
Professional Conduct - ANSWER Expected behavior standards for flight attendants.
Behavioral Expectations - ANSWER How to care for customers and colleagues.
Fraternization Policy - ANSWER Rules against inappropriate relationships at work.
Religious Expression - ANSWER Guidelines for expressing religious beliefs at work.
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,Classroom Maintenance - ANSWER Responsibilities for maintaining training environment.
Previous Airline Experience - ANSWER Consideration of past experience during training.
Trainee Uniform Standards - ANSWER Dress code requirements for flight attendants.
Acknowledgment Agreement - ANSWER Document confirming understanding of trainee
expectations.
Public Wi-Fi - ANSWER May be set up by cybercriminals to intercept data.
Bluetooth File Sharing - ANSWER Turn off until needed to prevent data theft.
Public Charging Stations - ANSWER May be tampered with to steal data.
Cybersecurity Team - ANSWER Contact for compromised United accounts or devices.
Inflight Training Advocate Group - ANSWER Support team for training-related inquiries.
Preferred Contact Method - ANSWER Email is best for reaching Inflight Training.
Emergency Contact - ANSWER Call 911 for urgent situations during training.
Trainee Expectations - ANSWER Policies and guidelines for successful training navigation.
Corrective Action - ANSWER May include release from training for guideline violations.
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, Inflight Training Leadership Team - ANSWER Management team available for guidance
and support.
Discretion in Discussions - ANSWER Avoid discussing company matters with outsiders.
Safety, Service, Dependability - ANSWER Focus areas for flight attendants during training.
Training Evaluation - ANSWER Ongoing assessment throughout the Initial Training pro-
gram.
Contact Information - ANSWER Include name, class number, and uID when reaching out.
Emergency Phone - ANSWER Provided for training flight and IOE emergencies.
Initial Admin Contact - ANSWER For inquiries about visas, stipends, and bases.
Initial Travel Contact - ANSWER For graduation guest and base orientation passes.
Taking Flight Guidelines - ANSWER Subject to amendment by United Airlines at any time.
Professional Appearance - ANSWER Essential for influencing customer perceptions of
United.
Company Business Discussion - ANSWER Use discretion when discussing with fellow
trainees.
Training Support - ANSWER Contact Advocates for late buses or exam retakes.
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core4 Service Principles - ANSWER Four principles: safe, caring, dependable, efficient.
Cybersecurity - ANSWER Protection against cyber threats for airline safety.
Identification Badge - ANSWER Required for all United Airlines employees.
Service Excellence Behaviors - ANSWER Expected behaviors for providing outstanding
service.
Required Training Duty Items - ANSWER Essential items trainees must bring for training.
Non-US Passport Holders - ANSWER Special information for trainees without US pass-
ports.
Company Property Theft - ANSWER Policies regarding theft of company assets.
Advertising Merchandise - ANSWER Guidelines for promoting and selling company prod-
ucts.
Exams and Evaluations - ANSWER Assessments to evaluate trainee knowledge and skills.
Cheating Policy - ANSWER Consequences for cheating or perceived cheating.
Dependability - ANSWER Expectation of reliability and punctuality from trainees.
1
,Illness Reporting - ANSWER Procedure for reporting health issues during training.
Smoking Policy - ANSWER Regulations regarding smoking on company property.
Drug and Alcohol Use - ANSWER Strict policies against substance abuse.
Harassment Policy - ANSWER Zero tolerance for any form of harassment.
Electronic Devices - ANSWER Guidelines for using devices during training.
Recording Devices - ANSWER Restrictions on recording training sessions.
Social Networking Policy - ANSWER Guidelines for professional social media use.
Hotel Guidelines - ANSWER Rules for trainee accommodations during training.
Security Policy - ANSWER Protocols for personal and hotel security.
Professional Conduct - ANSWER Expected behavior standards for flight attendants.
Behavioral Expectations - ANSWER How to care for customers and colleagues.
Fraternization Policy - ANSWER Rules against inappropriate relationships at work.
Religious Expression - ANSWER Guidelines for expressing religious beliefs at work.
2
,Classroom Maintenance - ANSWER Responsibilities for maintaining training environment.
Previous Airline Experience - ANSWER Consideration of past experience during training.
Trainee Uniform Standards - ANSWER Dress code requirements for flight attendants.
Acknowledgment Agreement - ANSWER Document confirming understanding of trainee
expectations.
Public Wi-Fi - ANSWER May be set up by cybercriminals to intercept data.
Bluetooth File Sharing - ANSWER Turn off until needed to prevent data theft.
Public Charging Stations - ANSWER May be tampered with to steal data.
Cybersecurity Team - ANSWER Contact for compromised United accounts or devices.
Inflight Training Advocate Group - ANSWER Support team for training-related inquiries.
Preferred Contact Method - ANSWER Email is best for reaching Inflight Training.
Emergency Contact - ANSWER Call 911 for urgent situations during training.
Trainee Expectations - ANSWER Policies and guidelines for successful training navigation.
Corrective Action - ANSWER May include release from training for guideline violations.
3
, Inflight Training Leadership Team - ANSWER Management team available for guidance
and support.
Discretion in Discussions - ANSWER Avoid discussing company matters with outsiders.
Safety, Service, Dependability - ANSWER Focus areas for flight attendants during training.
Training Evaluation - ANSWER Ongoing assessment throughout the Initial Training pro-
gram.
Contact Information - ANSWER Include name, class number, and uID when reaching out.
Emergency Phone - ANSWER Provided for training flight and IOE emergencies.
Initial Admin Contact - ANSWER For inquiries about visas, stipends, and bases.
Initial Travel Contact - ANSWER For graduation guest and base orientation passes.
Taking Flight Guidelines - ANSWER Subject to amendment by United Airlines at any time.
Professional Appearance - ANSWER Essential for influencing customer perceptions of
United.
Company Business Discussion - ANSWER Use discretion when discussing with fellow
trainees.
Training Support - ANSWER Contact Advocates for late buses or exam retakes.
4
