NHA MEDICAL ASSISTANT CCMA
FINAL PAPER 2026 SOLVED
QUESTIONS GRADED A+
◉ Modified wave scheduling . Answer: Allocates 2 pts to arrive at a
specified time and the 3rd to arrive approximately 30 min later, or pts
are seen in intervals during 1st half of the hour with no pts seen
during 2nd half of the hour; timely sequence continuous throughout
the day
◉ Double-booking . Answer: 2 pts are scheduled at the same time to
see the same provider; used to work in a pt with an acute illness
when no other time is available; creates delays
can also be used to schedule 2 pts for the same time slot in an office
with multiple providers for short visits
◉ Cluster scheduling . Answer: grouping pts who have similar
conditions into specific time slots or days
◉ Open hours scheduling . Answer: pts arrive at their convenience
and are seen on first-come, first-served basis
,◉ Scheduling an internal appointment with a patient . Answer:
Name, DOB, reason for visit
Determine amount of time, day and time the pt prefers, and consider
availability/provider preferences/pt habits
◉ Scheduling an external appointment (new pt) . Answer: Name,
DOB, address, contact, insurance, SSN, emergency contact
Give registration packet with medical history form and notice of
privacy practices
◉ How much time for a new patient appointment? . Answer: 30
minutes minimum
◉ What should you tell a patient if there is a delay? . Answer: They
have the option to wait or reschedule
◉ Notice of Privacy Practices . Answer: A notification by providers
required by the HIPAA Privacy Rule that provides an understandable
explanation of patients' rights with respect to their personal health
information and the privacy practices of their providers
◉ How long should a patient wait in the waiting room? . Answer: No
more than 15 minutes
, ◉ Steps for filing medical records . Answer: 1. Conditioning (group
related papers together, rmv clips/staples, attaching smaller papers
to larger sheets, fixing damaged records)
2. Releasing (marking form to be filed)
3. Indexing and coding (determining where to place the original
record in the file and whether it needs to be cross-referenced in
another section)
4. Sorting (ordering papers in filing structure)
5. Storing and filing (securing documents permanently to ensure they
don't become misplaced)
◉ Alphabetic filing . Answer: Last name, first name, middle initial
Traditional system most widely used
◉ Numeric filing . Answer: Arranging files by a numbered order
Combined with color coding and used for larger health
centers/hospitals
Saves time, additional confidentiality, unlimited expansion
FINAL PAPER 2026 SOLVED
QUESTIONS GRADED A+
◉ Modified wave scheduling . Answer: Allocates 2 pts to arrive at a
specified time and the 3rd to arrive approximately 30 min later, or pts
are seen in intervals during 1st half of the hour with no pts seen
during 2nd half of the hour; timely sequence continuous throughout
the day
◉ Double-booking . Answer: 2 pts are scheduled at the same time to
see the same provider; used to work in a pt with an acute illness
when no other time is available; creates delays
can also be used to schedule 2 pts for the same time slot in an office
with multiple providers for short visits
◉ Cluster scheduling . Answer: grouping pts who have similar
conditions into specific time slots or days
◉ Open hours scheduling . Answer: pts arrive at their convenience
and are seen on first-come, first-served basis
,◉ Scheduling an internal appointment with a patient . Answer:
Name, DOB, reason for visit
Determine amount of time, day and time the pt prefers, and consider
availability/provider preferences/pt habits
◉ Scheduling an external appointment (new pt) . Answer: Name,
DOB, address, contact, insurance, SSN, emergency contact
Give registration packet with medical history form and notice of
privacy practices
◉ How much time for a new patient appointment? . Answer: 30
minutes minimum
◉ What should you tell a patient if there is a delay? . Answer: They
have the option to wait or reschedule
◉ Notice of Privacy Practices . Answer: A notification by providers
required by the HIPAA Privacy Rule that provides an understandable
explanation of patients' rights with respect to their personal health
information and the privacy practices of their providers
◉ How long should a patient wait in the waiting room? . Answer: No
more than 15 minutes
, ◉ Steps for filing medical records . Answer: 1. Conditioning (group
related papers together, rmv clips/staples, attaching smaller papers
to larger sheets, fixing damaged records)
2. Releasing (marking form to be filed)
3. Indexing and coding (determining where to place the original
record in the file and whether it needs to be cross-referenced in
another section)
4. Sorting (ordering papers in filing structure)
5. Storing and filing (securing documents permanently to ensure they
don't become misplaced)
◉ Alphabetic filing . Answer: Last name, first name, middle initial
Traditional system most widely used
◉ Numeric filing . Answer: Arranging files by a numbered order
Combined with color coding and used for larger health
centers/hospitals
Saves time, additional confidentiality, unlimited expansion
