Cintas SSR Certification Test Newest 2026
Questions and Correct Detailed Answers
Already Graded A+
What are the benifits of Cintas FS/ facility service products? - CORRECT
ANSWER-1.) industry leading products
2.) flexible program meets changing business needs
3.) NFSI certified mats
4.) keeps facility looking clean and professional
5.) regular scheduled visits
6.) employee moral
7.) reduce housekeeping costs
What is emotional trust? - CORRECT ANSWER-A customer likes and
depends on the SSR and service team. So they trust you based off feeling.
What is rational trust - CORRECT ANSWER-Cintas is holding up their end
of the agreement all services and products are up to standard so the
customer trusts the results
What are the best ways to proactively affect your score - CORRECT
ANSWER-•Seconds that Count
•ECIR
•Consistent service
•Develop Emotional Trust
•Develop Rational Trust
, Why is our market reputation and brand so important? - CORRECT
ANSWER-•Word of mouth. Customer tells 11 people when they have a
problem or bad experience, but only tell 3 when they have a good
experience. This is known as the 11 to 3 phenomena.
What is the length of a standard agreement at Cintas? - CORRECT
ANSWER-60 months (5 years)
Why don't we wait until the end of the accounts term to renew? - CORRECT
ANSWER-Avoid competitive situations that may require decreases in
pricing.
How soon should you renew a customer - CORRECT ANSWER-1.)12-18
Months prior to renewal date
2.)Anytime Cintas is making additional investment in their account
What is our service guarantee? - CORRECT ANSWER-•Paragraph 10 on
the back of the service agreement
•Cintas guarantees to deliver the highest quality textile rental service at all
time. Any complaints about the quality of the service which have not been
resolved in the normal course of business must be sent by registered letter
to the company's General Manager.
•If Cintas then fails to resolve any material complaint in a reasonable period
of time, Customer may terminate this agreement provided all rental items
Questions and Correct Detailed Answers
Already Graded A+
What are the benifits of Cintas FS/ facility service products? - CORRECT
ANSWER-1.) industry leading products
2.) flexible program meets changing business needs
3.) NFSI certified mats
4.) keeps facility looking clean and professional
5.) regular scheduled visits
6.) employee moral
7.) reduce housekeeping costs
What is emotional trust? - CORRECT ANSWER-A customer likes and
depends on the SSR and service team. So they trust you based off feeling.
What is rational trust - CORRECT ANSWER-Cintas is holding up their end
of the agreement all services and products are up to standard so the
customer trusts the results
What are the best ways to proactively affect your score - CORRECT
ANSWER-•Seconds that Count
•ECIR
•Consistent service
•Develop Emotional Trust
•Develop Rational Trust
, Why is our market reputation and brand so important? - CORRECT
ANSWER-•Word of mouth. Customer tells 11 people when they have a
problem or bad experience, but only tell 3 when they have a good
experience. This is known as the 11 to 3 phenomena.
What is the length of a standard agreement at Cintas? - CORRECT
ANSWER-60 months (5 years)
Why don't we wait until the end of the accounts term to renew? - CORRECT
ANSWER-Avoid competitive situations that may require decreases in
pricing.
How soon should you renew a customer - CORRECT ANSWER-1.)12-18
Months prior to renewal date
2.)Anytime Cintas is making additional investment in their account
What is our service guarantee? - CORRECT ANSWER-•Paragraph 10 on
the back of the service agreement
•Cintas guarantees to deliver the highest quality textile rental service at all
time. Any complaints about the quality of the service which have not been
resolved in the normal course of business must be sent by registered letter
to the company's General Manager.
•If Cintas then fails to resolve any material complaint in a reasonable period
of time, Customer may terminate this agreement provided all rental items
