WGU C202 (Managing Human Capital -
Chapter 8) Exam Questions &
Answers (Grade A+)
performance management -
correct answer ✅directs and motivates employees, work groups,
and business units to accomplish organizational goals by linking
past performance with future needs, setting specific goals for
future behavior and performance, providing feedback, and
identifying and removing performance.
Performance management has three main benefits:
Aligns organizational goals with individual goals and organizational
processes
Gives employees clear goals and feedback
, WGU C202 (Managing Human Capital -
Chapter 8) Exam Questions &
Answers (Grade A+)
Generates useful data
critical incident appraisal method -
correct answer ✅an assessor discusses specific examples of the
target employee's positive and negative behaviors with the
employee
graphic rating scale -
correct answer ✅uses ratings of unsatisfactory, average, above
average, and outstanding to evaluate either work quality or
personal traits
Behaviorally anchored rating scales -
correct answer ✅use a set of behavioral statements relating to
qualities important for performance
Behaviorally observational scales -
correct answer ✅measure the frequency of desired behaviors
forced-choice rating method -
correct answer ✅forces the assessor to choose the statement that
Chapter 8) Exam Questions &
Answers (Grade A+)
performance management -
correct answer ✅directs and motivates employees, work groups,
and business units to accomplish organizational goals by linking
past performance with future needs, setting specific goals for
future behavior and performance, providing feedback, and
identifying and removing performance.
Performance management has three main benefits:
Aligns organizational goals with individual goals and organizational
processes
Gives employees clear goals and feedback
, WGU C202 (Managing Human Capital -
Chapter 8) Exam Questions &
Answers (Grade A+)
Generates useful data
critical incident appraisal method -
correct answer ✅an assessor discusses specific examples of the
target employee's positive and negative behaviors with the
employee
graphic rating scale -
correct answer ✅uses ratings of unsatisfactory, average, above
average, and outstanding to evaluate either work quality or
personal traits
Behaviorally anchored rating scales -
correct answer ✅use a set of behavioral statements relating to
qualities important for performance
Behaviorally observational scales -
correct answer ✅measure the frequency of desired behaviors
forced-choice rating method -
correct answer ✅forces the assessor to choose the statement that
