MERA CUSTOMER SERVICE QUESTIONS AND
ANSWERS
How has the software for what you were using it for? - Answers - What question do you
ask to get feedback to see if the computer software met expectations of the customer
Acknowledge the new customers presence with eye contact and/or a breif comment
they you'll be right with him - Answers - A new customer comes into your department,
but you are helping another customer. You should:
What color do you prefer in that brand? - Answers - Which of the following would be the
best option when trying to find out what a customer wants to buy?
Get to know what the customer wants - Answers - A good reason for creating an
opening for discussion is to:
Match what you say and your tone of voice to her personality - Answers - The best way
to talk to a new customer is to:
Indicating that based on your professional product knowledge, you feel his purchases
are worthwhile - Answers - Three ways to create a positive impression of you and the
store include: Complimenting the customer's taste; assuring the customer that he is the
expert;and:
Secure the area and report the situation to management - Answers - A retail association
sees that an electrical socket has wires exposed in an area where customers shop. The
retail associate must
Giving other service to those in the party, such as offering a chair or a cup a
refreshment - Answers - If the customer isn't shopping alone, you can include the rest of
the party by:
Shall I go ahead and replace the band for you or do you want to keep both styles for
different looks? - Answers - A customer has looked at several watches and seems to
like one best. She tries it on, sets it to the correct time, and asks if the band can be
changed to another style. You show her the options and she likes one in particular.
What is best to say to close the sale?
Store 1 offers the best deal - Answers - Which store offers the best deal?
listening and responding to the other person in a way that improves understanding -
Answers - Active listening is
ANSWERS
How has the software for what you were using it for? - Answers - What question do you
ask to get feedback to see if the computer software met expectations of the customer
Acknowledge the new customers presence with eye contact and/or a breif comment
they you'll be right with him - Answers - A new customer comes into your department,
but you are helping another customer. You should:
What color do you prefer in that brand? - Answers - Which of the following would be the
best option when trying to find out what a customer wants to buy?
Get to know what the customer wants - Answers - A good reason for creating an
opening for discussion is to:
Match what you say and your tone of voice to her personality - Answers - The best way
to talk to a new customer is to:
Indicating that based on your professional product knowledge, you feel his purchases
are worthwhile - Answers - Three ways to create a positive impression of you and the
store include: Complimenting the customer's taste; assuring the customer that he is the
expert;and:
Secure the area and report the situation to management - Answers - A retail association
sees that an electrical socket has wires exposed in an area where customers shop. The
retail associate must
Giving other service to those in the party, such as offering a chair or a cup a
refreshment - Answers - If the customer isn't shopping alone, you can include the rest of
the party by:
Shall I go ahead and replace the band for you or do you want to keep both styles for
different looks? - Answers - A customer has looked at several watches and seems to
like one best. She tries it on, sets it to the correct time, and asks if the band can be
changed to another style. You show her the options and she likes one in particular.
What is best to say to close the sale?
Store 1 offers the best deal - Answers - Which store offers the best deal?
listening and responding to the other person in a way that improves understanding -
Answers - Active listening is
