MERA CUSTOMER SERVICE 1-20 QUESTIONS AND
ANSWERS
How has the software worked for what you were using it for? - Answers - What question
do you ask to get feedback to see if the computer software met expectations of the
customer?
Acknowledge the new customer's presence with eye contact and or a brief comment
that you'll be right with him. - Answers - A new customer comes into your department ,
but you are helping another customer. You should?
What color do you prefer in that brand? - Answers - Which of the following would be the
best option when trying to find out what a customer wants to buy?
Get to know what the customer wants - Answers - A good reason for creating an
opening for discussion is to?
Match what you say and your tone of voice to her personality - Answers - The best way
to talk to a new customer is to?
Indicating that based on your professional product knowledge, you feel his purchases
are worthwhile - Answers - Three ways to create a positive impression of you and the
store include?
Secure the area and report the situation to management - Answers - A retail association
sees that an electrical socket has wires exposed in an area where customers shop.
giving other service to those in the party, such as offering a chair or a cup a refreshment
- Answers - If the customer isn't shopping alone , you can include the rest of the party
by?
shall i go ahead and replace the band for you or do you want to keep both styles for
different looks - Answers - A customer looks at several watches
Store 1 offers the best deal - Answers - which store offers the best deal?
listening and responding to the other person in a way that improves understanding -
Answers - active listening is
knows what he wants and would probably appreciate quick service - Answers - if a
customer walks directly to a item
ANSWERS
How has the software worked for what you were using it for? - Answers - What question
do you ask to get feedback to see if the computer software met expectations of the
customer?
Acknowledge the new customer's presence with eye contact and or a brief comment
that you'll be right with him. - Answers - A new customer comes into your department ,
but you are helping another customer. You should?
What color do you prefer in that brand? - Answers - Which of the following would be the
best option when trying to find out what a customer wants to buy?
Get to know what the customer wants - Answers - A good reason for creating an
opening for discussion is to?
Match what you say and your tone of voice to her personality - Answers - The best way
to talk to a new customer is to?
Indicating that based on your professional product knowledge, you feel his purchases
are worthwhile - Answers - Three ways to create a positive impression of you and the
store include?
Secure the area and report the situation to management - Answers - A retail association
sees that an electrical socket has wires exposed in an area where customers shop.
giving other service to those in the party, such as offering a chair or a cup a refreshment
- Answers - If the customer isn't shopping alone , you can include the rest of the party
by?
shall i go ahead and replace the band for you or do you want to keep both styles for
different looks - Answers - A customer looks at several watches
Store 1 offers the best deal - Answers - which store offers the best deal?
listening and responding to the other person in a way that improves understanding -
Answers - active listening is
knows what he wants and would probably appreciate quick service - Answers - if a
customer walks directly to a item
