MCDONALDS CREW TRAINER TEST
EXAMINATION TEST 2026 COMPLETE
QUESTIONS AND ANSWERS VERIFIED
SOLVED QUESTIONS GRADED A+
⩥ The sauce policy is as follows: Answer: nuggets:
4pc-1
6pc-1
10pc-2
20pc-3
tenders:
2pc-1
4pc-1
6pc-2
10pc-3
fries:
sm-1
med-2
lg-3
,⩥ What are the 6 steps of service? Answer: The 6 steps of service are the
procedures we use in taking and preparing customers' orders, to again
ensure consistency to out customers.
⩥ The 6 steps of service: Answer: 1. Greet the customer- "hi how can I
help you today" or some variation of this, you must say HI or HELLO to
the customer.
2. Take the order- use smart order taking, suggestive sell etc.
3. Take the money- say "out of" so both you and the customer know
what they are paying with and there is no confusion on the change.
4. Assemble the order- fries and ice cream ALWAYS last, oatmeal
always first.
5. Present the order- call the order out by its number and the main item.
6. Repeat business- "thank you please come again".
⩥ What are the 5 steps to customer recovery? Answer: This is the correct
procedure to follow when dealing with a customer complaint.
⩥ The 5 steps to customer recovery: Answer: 1. Introduce yourself- let
them know who you are, use their name, and make it personal. Listen
attentively, do not interrupt and never argue.
2. Offer a sincere apology- they expect and deserve it.
3. Make it right- do whatever it takes to make them happy.
4. Fix it operationally- find out what went wrong and why to cause the
complaint and reassure the customer you'll fix it for the future.
, 5. Go for the "wow"- go above and beyond their expectations and build
a relationship for future visits.
⩥ What are enemies of the vats? Answer: Certain things cause our oil to
become old more quickly, for this reason we call them "enemies of the
vats" and try to avoid contact with these items and the oil at all times.
⩥ What are the 7 enemies of the vats? Answer: 1. water
2. heat
3. air
4. time
5. carbon
6. detergent
7. salt
⩥ What are the 3 ups? Answer: 1. Back up: when you have nothing to do
in your area the first thing you should do is look to see if you can assist
in another area.
2. Clean up: if no one needs help, you should clean up.
3. Stock up: if you have no customers and no one else needs help and the
store is clean then you should begin to stock up.
EXAMINATION TEST 2026 COMPLETE
QUESTIONS AND ANSWERS VERIFIED
SOLVED QUESTIONS GRADED A+
⩥ The sauce policy is as follows: Answer: nuggets:
4pc-1
6pc-1
10pc-2
20pc-3
tenders:
2pc-1
4pc-1
6pc-2
10pc-3
fries:
sm-1
med-2
lg-3
,⩥ What are the 6 steps of service? Answer: The 6 steps of service are the
procedures we use in taking and preparing customers' orders, to again
ensure consistency to out customers.
⩥ The 6 steps of service: Answer: 1. Greet the customer- "hi how can I
help you today" or some variation of this, you must say HI or HELLO to
the customer.
2. Take the order- use smart order taking, suggestive sell etc.
3. Take the money- say "out of" so both you and the customer know
what they are paying with and there is no confusion on the change.
4. Assemble the order- fries and ice cream ALWAYS last, oatmeal
always first.
5. Present the order- call the order out by its number and the main item.
6. Repeat business- "thank you please come again".
⩥ What are the 5 steps to customer recovery? Answer: This is the correct
procedure to follow when dealing with a customer complaint.
⩥ The 5 steps to customer recovery: Answer: 1. Introduce yourself- let
them know who you are, use their name, and make it personal. Listen
attentively, do not interrupt and never argue.
2. Offer a sincere apology- they expect and deserve it.
3. Make it right- do whatever it takes to make them happy.
4. Fix it operationally- find out what went wrong and why to cause the
complaint and reassure the customer you'll fix it for the future.
, 5. Go for the "wow"- go above and beyond their expectations and build
a relationship for future visits.
⩥ What are enemies of the vats? Answer: Certain things cause our oil to
become old more quickly, for this reason we call them "enemies of the
vats" and try to avoid contact with these items and the oil at all times.
⩥ What are the 7 enemies of the vats? Answer: 1. water
2. heat
3. air
4. time
5. carbon
6. detergent
7. salt
⩥ What are the 3 ups? Answer: 1. Back up: when you have nothing to do
in your area the first thing you should do is look to see if you can assist
in another area.
2. Clean up: if no one needs help, you should clean up.
3. Stock up: if you have no customers and no one else needs help and the
store is clean then you should begin to stock up.
