WGU C215 OA Operations Management
Questions and Answers (2025/ 2026)
(Verified Answers)
Which definition is used for quality evaluates how well a product performs its
intended function?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement - Answer Fitness for use
Which total quality management (TQM) process was developed to stress
management's responsibility for quality?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement - Answer 14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards
and guidelines?
-ISO 9002
-ISO 9001
-ISO 9000
-ISO 1400 - Answer ISO 9000
A company manufactures shoes using a quality management system. The company
needs to put a process in place to measure any defects. The company would like to
measure the number of defects and observe the number of occurrences to isolate
the particular defect.
Which quality tool should the company use to focus on correcting this particular
issue?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist - Answer checklist
Which quality control tool should be used to monitor the current status or end result
of a process?
-Control Chart
-Flowchart
-Scatter Diagram
, WGU C215 OA Operations Management
Questions and Answers (2025/ 2026)
(Verified Answers)
-Checklist - Answer Flowchart
Which group of keywords or phrases describes the crucial role that marketing plays
in the total quality management (TQM) process?
-Baseline for managing quality process; investment in preventative costs, budgeting
-Enhance competition, understand consumer preferences, maintain communication
with operations
-Reward employees; motivate staff performance; manage operations planned
changes
-Review and recommend product changes, satisfy customer needs; open
communication - Answer Review and recommend product changes, satisfy
customers needs, open communication
What is the common theme in total quality management (TQM) across all functions
in an organization?
-To enhance management software
-To ensure profit from product changes
-To satisfy customer needs
-To reward people rather than teams - Answer To satisfy customer needs
Which concept of variation measures the central tendency of a set of data?
-Range
-Variable
-Mean
-Standard deviation - Answer mean
What do assignable causes of variation indicate?
-Equipment was found to be out of control
-Human resources found an operator was at fault
-Out of control signals were found in the process
-A computer virus was found in the system - Answer Equipment was found out of
control
Which continuous improvement method does Cpk measure?
-What a process is capable of and how long it will take to conclude
-How close one is to a target and how consistent one is with the average
performance
-Parts per million on the capability index
Questions and Answers (2025/ 2026)
(Verified Answers)
Which definition is used for quality evaluates how well a product performs its
intended function?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement - Answer Fitness for use
Which total quality management (TQM) process was developed to stress
management's responsibility for quality?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement - Answer 14 points for quality improvement
Which total quality management (TQM) process consists of 13 published standards
and guidelines?
-ISO 9002
-ISO 9001
-ISO 9000
-ISO 1400 - Answer ISO 9000
A company manufactures shoes using a quality management system. The company
needs to put a process in place to measure any defects. The company would like to
measure the number of defects and observe the number of occurrences to isolate
the particular defect.
Which quality tool should the company use to focus on correcting this particular
issue?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist - Answer checklist
Which quality control tool should be used to monitor the current status or end result
of a process?
-Control Chart
-Flowchart
-Scatter Diagram
, WGU C215 OA Operations Management
Questions and Answers (2025/ 2026)
(Verified Answers)
-Checklist - Answer Flowchart
Which group of keywords or phrases describes the crucial role that marketing plays
in the total quality management (TQM) process?
-Baseline for managing quality process; investment in preventative costs, budgeting
-Enhance competition, understand consumer preferences, maintain communication
with operations
-Reward employees; motivate staff performance; manage operations planned
changes
-Review and recommend product changes, satisfy customer needs; open
communication - Answer Review and recommend product changes, satisfy
customers needs, open communication
What is the common theme in total quality management (TQM) across all functions
in an organization?
-To enhance management software
-To ensure profit from product changes
-To satisfy customer needs
-To reward people rather than teams - Answer To satisfy customer needs
Which concept of variation measures the central tendency of a set of data?
-Range
-Variable
-Mean
-Standard deviation - Answer mean
What do assignable causes of variation indicate?
-Equipment was found to be out of control
-Human resources found an operator was at fault
-Out of control signals were found in the process
-A computer virus was found in the system - Answer Equipment was found out of
control
Which continuous improvement method does Cpk measure?
-What a process is capable of and how long it will take to conclude
-How close one is to a target and how consistent one is with the average
performance
-Parts per million on the capability index
