WGU C215 OA Operations Management
Questions and Answers (2025/ 2026)
(Verified Answers)
Which definition is used for quality evaluates how well a product performs its
intended function? - ANSWER-Fitness for use
Which total quality management (TQM) process was developed to stress
management's responsibility for quality? - ANSWER-14 points for quality
improvement
Which total quality management (TQM) process consists of 13 published
standards and guidelines? - ANSWER-ISO 9000
A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The company
would like to measure the number of defects and observe the number of
occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular
issue? - ANSWER-checklist
Which quality control tool should be used to monitor the current status or end
result of a process? - ANSWER-Flowchart
, Which group of keywords or phrases describes the crucial role that marketing
plays in the total quality management (TQM) process? - ANSWER-Review and
recommend product changes, satisfy customers needs, open communication
What is the common theme in total quality management (TQM) across all
functions in an organization? - ANSWER-To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? -
ANSWER-mean
What do assignable causes of variation indicate? - ANSWER-Equipment was found
out of control
Which continuous improvement method does Cpk measure? - ANSWER-How close
one is to a target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - ANSWER-people involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer
frustrations about long waiting times? - ANSWER-Screen patients and fast-track
those with minor ailments
Which two factors affect a service location decision? - ANSWER-Proximity to
customers
Quality of life issues
Questions and Answers (2025/ 2026)
(Verified Answers)
Which definition is used for quality evaluates how well a product performs its
intended function? - ANSWER-Fitness for use
Which total quality management (TQM) process was developed to stress
management's responsibility for quality? - ANSWER-14 points for quality
improvement
Which total quality management (TQM) process consists of 13 published
standards and guidelines? - ANSWER-ISO 9000
A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The company
would like to measure the number of defects and observe the number of
occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular
issue? - ANSWER-checklist
Which quality control tool should be used to monitor the current status or end
result of a process? - ANSWER-Flowchart
, Which group of keywords or phrases describes the crucial role that marketing
plays in the total quality management (TQM) process? - ANSWER-Review and
recommend product changes, satisfy customers needs, open communication
What is the common theme in total quality management (TQM) across all
functions in an organization? - ANSWER-To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? -
ANSWER-mean
What do assignable causes of variation indicate? - ANSWER-Equipment was found
out of control
Which continuous improvement method does Cpk measure? - ANSWER-How close
one is to a target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - ANSWER-people involvement
technical tools
Which strategy is used by some emergency rooms to overcome customer
frustrations about long waiting times? - ANSWER-Screen patients and fast-track
those with minor ailments
Which two factors affect a service location decision? - ANSWER-Proximity to
customers
Quality of life issues
