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refers to using the Internet to let hundreds of thousands of people
contribute to the innovation process .
corporate university
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an in-house training and development facility that offers broad-based
learning opportunities for employees
,chain of command
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an unbroken line of authority that links all employees in an organization and
shows who reports to whom.
matching model
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product change
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is a change in the organization's product or service output.is a change in
the organization's product or service output.
OD stages
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, unfreezing, changing, refreezing
job description
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summaryof the specific tasks, duties, and responsibilities.
Three factors for maintaining competitive success
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organizational development
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Planned, systematic process of change using behavioral science
Responsibility