USPS SSA EXAM PREP 2026 STUDY GUIDE
QUESTIONS AND ANSWERS VERIFIED
●● What 2 steps are part of the Inquire in A+GIST?
Answer: 1. Hazmat Question
2. Offer PM Express and then Priority unless otherwise told they want
the cheapest option.
●● What 2 steps are part of the Suggest in A+GIST?
Answer: 1. Offer additional insurance or signature required.
2. Ask if they need anything else such as stamps or greeting cards.
●● What step is part of the Thank in A+GIST?
Answer: Ask them to fill out the POS Survey at the bottom of the
receipt.
●● What are the 6 Retail Moments that Matter?
Answer: 1. Deliver Your First Impression
2. Act With Courtesy and Urgency
3. Keep It Clean and Pristine
4. Delivering the Pride Inside
5. It's Game Time
, 6. Solutions Are Your Specialty
●● What does SOLER stand for?
Answer: S = Squarely face the person
O = Open your posture
L = Lean toward sender
E = Eye contact maintained
R = Relax while attending
●● Postal Service employees operate under a mandate to protect and
preserve the mail placed in its:
Answer: custody
●● A violation of the security and sanctity of the mail is failing to:
Answer: deliver the mail
●● The first opportunity for an SSA to start the customer experience on
a positive note is to:
Answer: Deliver a good first impression
●● Type of communication that can enhance or contradict messages:
Answer: Nonverbal Communication
QUESTIONS AND ANSWERS VERIFIED
●● What 2 steps are part of the Inquire in A+GIST?
Answer: 1. Hazmat Question
2. Offer PM Express and then Priority unless otherwise told they want
the cheapest option.
●● What 2 steps are part of the Suggest in A+GIST?
Answer: 1. Offer additional insurance or signature required.
2. Ask if they need anything else such as stamps or greeting cards.
●● What step is part of the Thank in A+GIST?
Answer: Ask them to fill out the POS Survey at the bottom of the
receipt.
●● What are the 6 Retail Moments that Matter?
Answer: 1. Deliver Your First Impression
2. Act With Courtesy and Urgency
3. Keep It Clean and Pristine
4. Delivering the Pride Inside
5. It's Game Time
, 6. Solutions Are Your Specialty
●● What does SOLER stand for?
Answer: S = Squarely face the person
O = Open your posture
L = Lean toward sender
E = Eye contact maintained
R = Relax while attending
●● Postal Service employees operate under a mandate to protect and
preserve the mail placed in its:
Answer: custody
●● A violation of the security and sanctity of the mail is failing to:
Answer: deliver the mail
●● The first opportunity for an SSA to start the customer experience on
a positive note is to:
Answer: Deliver a good first impression
●● Type of communication that can enhance or contradict messages:
Answer: Nonverbal Communication
