QUESTIONS AND CORRECT ANSWERS
VERIFIED
●● A violation of security and sanctity of the mail is..
Answer: Failing to deliver the mail
●● The first opportunity for a sales and service associate to start the
customer experience on a positive note is too..
Answer: Deliver a first impression
●● The type of communication that can enhance or contradict messages
is.
Answer: Non-verbal communication
●● The approach a sales and service associate (SSA) can use to engage
our customers and ensure their needs are met..
Answer: GIST
●● For a mail piece to be considered a flat-sized mail pied it must pass
the..
Answer: Flexibility test
, ●● Why is maintaining the security and sanctity of the mail one is the
core responsibilities of the postal service..
Answer: Installs customer confidence
●● Successful sales transactions occur when the sales and service
associate..
Answer: Make and informed mutual decision with the customer on
products/services.
●● What is the most positive way to impact customer perception of the
post office..
Answer: Provide excellent customer service
●● The US postal service is the only delivery service that reaches.
Answer: Every address in the nation
●● An organized workstation creates a more ______ workplace.
Answer: Efficient
●● How a sales and service (SSA) conducts themselves on the job effect
the.
Answer: Postal brand