PGA LEVEL 3 STUDY GUIDE - 3.0 FINAL
EXAM QUESTIONS AND CORRECT
DETAILED
SOLUTIONS NEW EXAM UPDATE GRADED
A+
What is the first action step used during reinforced problem-solving? -
CORRECT ANSWER Discussion with performer about problem not being
resolved
The head golf professional has already held a joint problem-solving meeting
and the staff member continues to arrive late for work. Why is there a need
for reinforced problem-solving? - CORRECT ANSWER Give performer
every chance to succeed
What is a likely result of requiring immediate response during final decision
making? - CORRECT ANSWER Resignation or reluctant Acquiescence
Which interaction strategy would a manager use during the final decision
making stage? - CORRECT ANSWER Directing
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,During what stage of correcting performance problems is it important to
determine if the performer was unwilling or unable to meet agreed-upon
performance expectations? - CORRECT ANSWER Stage 4 - termination of
the employment relationship
What would be the Financial goal for the budget at a semi private golf
facility? - CORRECT ANSWER At least break even, small profit if possible
According to the course manual, what can often distinguish a profitable
facility? -
CORRECT ANSWER Food and beverage
What department can often provide substantial revenue? - CORRECT
ANSWER Food and beverage
For which type of private facility is profitability the primary operational goal?
- CORRECT ANSWER Privately managed
For which type of private facility is service the primary operational goal? -
CORRECT ANSWER Equity facility
Which type of golf facility might only offer counter and carry out service to
maximize profit ability? - CORRECT ANSWER Public
What is the easiest food and beverage service to offer at a facility? -
CORRECT
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, ANSWER On course concessions
What must be identified before the facilities level of food and beverage service
can be determined? - CORRECT ANSWER Operational goals
What are the characteristics of internal control that the food and beverage
manager uses to keep the operation functioning smoothly? - CORRECT
ANSWER Receiving, inventory, POS systems
What is the definition of food cost control? - CORRECT ANSWER
Management practices and procedures that regulate costs
Where is the food and beverage service most vulnerable to losing profits due
to excessive costs? - CORRECT ANSWER Labor
What is the most important guideline Governing the selection and price of a
facilities menu? - CORRECT ANSWER Customer expectations
What does the preparation of an operating budget for an established food and
beverage operation normally begin with? - CORRECT ANSWER
Vision/core values
What formula will disclose the percent of food and beverage income spent on
payroll? - CORRECT ANSWER Payroll/income = %
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EXAM QUESTIONS AND CORRECT
DETAILED
SOLUTIONS NEW EXAM UPDATE GRADED
A+
What is the first action step used during reinforced problem-solving? -
CORRECT ANSWER Discussion with performer about problem not being
resolved
The head golf professional has already held a joint problem-solving meeting
and the staff member continues to arrive late for work. Why is there a need
for reinforced problem-solving? - CORRECT ANSWER Give performer
every chance to succeed
What is a likely result of requiring immediate response during final decision
making? - CORRECT ANSWER Resignation or reluctant Acquiescence
Which interaction strategy would a manager use during the final decision
making stage? - CORRECT ANSWER Directing
Page 1 of 27
,During what stage of correcting performance problems is it important to
determine if the performer was unwilling or unable to meet agreed-upon
performance expectations? - CORRECT ANSWER Stage 4 - termination of
the employment relationship
What would be the Financial goal for the budget at a semi private golf
facility? - CORRECT ANSWER At least break even, small profit if possible
According to the course manual, what can often distinguish a profitable
facility? -
CORRECT ANSWER Food and beverage
What department can often provide substantial revenue? - CORRECT
ANSWER Food and beverage
For which type of private facility is profitability the primary operational goal?
- CORRECT ANSWER Privately managed
For which type of private facility is service the primary operational goal? -
CORRECT ANSWER Equity facility
Which type of golf facility might only offer counter and carry out service to
maximize profit ability? - CORRECT ANSWER Public
What is the easiest food and beverage service to offer at a facility? -
CORRECT
Page 2 of 27
, ANSWER On course concessions
What must be identified before the facilities level of food and beverage service
can be determined? - CORRECT ANSWER Operational goals
What are the characteristics of internal control that the food and beverage
manager uses to keep the operation functioning smoothly? - CORRECT
ANSWER Receiving, inventory, POS systems
What is the definition of food cost control? - CORRECT ANSWER
Management practices and procedures that regulate costs
Where is the food and beverage service most vulnerable to losing profits due
to excessive costs? - CORRECT ANSWER Labor
What is the most important guideline Governing the selection and price of a
facilities menu? - CORRECT ANSWER Customer expectations
What does the preparation of an operating budget for an established food and
beverage operation normally begin with? - CORRECT ANSWER
Vision/core values
What formula will disclose the percent of food and beverage income spent on
payroll? - CORRECT ANSWER Payroll/income = %
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