Managing for Quality and Performance Excellence – 10th Edition – Test Bank by Evans & Lindsay – Complete Multiple-Choice and Essay Questions

, Managing for quality and performance excellence 10th edition test bank by James R.
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Evans, William M. Lindsay mm mm mm mm




1. People view quality subjectively and in relation to differing criteria based on their individual roles in
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mmthe production- marketing value chain.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy mm



ACCREDITING STANDARDS: BUSPROG: Analytic
mm mm mm


DISC: Creation of Value mm mm mm



TOPICS: DESC.EVAB.17.01.01 Defining Quality mm mm



KEYWORDS: Bloom's: Knowledge
mm




2. The transcendent definition of quality was first defined as the goodness of a product.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy mm



ACCREDITING STANDARDS: BUSPROG: Analytic
mm mm mm


DISC: Creation of Value mm mm mm



TOPICS: DESC.EVAB.17.01.01 Defining Quality mm mm



KEYWORDS: Bloom's: Comprehension mm




3. According to the product perspective of quality, a smaller number of product attributes are equivalent to
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higher quality.
mm mm


a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy mm



ACCREDITING STANDARDS: BUSPROG: Analytic
mm mm mm


DISC: Creation of Value mm mm mm



TOPICS: DESC.EVAB.17.01.01 Defining Quality mm mm



KEYWORDS: Bloom's: Knowledge
mm




4. The user perspective of quality judges a product based on how well the product performs its intended
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function.
mm


a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy mm



ACCREDITING STANDARDS: BUSPROG: Analytic
mm mm mm


DISC: Creation of Value mm mm mm



TOPICS: DESC.EVAB.17.01.01 Defining Quality mm mm

,KEYWORDS: Bloom's: Knowledge
mm




5. According to the manufacturing perspective of quality, quality is based on the consistency between goods
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mmand services.
mm


a. True

, b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Moderate mm



ACCREDITING STANDARDS: BUSPROG: Analytic
mm mm mm


DISC: Creation of Value mm mm mm


TOPICS: DESC.EVAB.17.01.01 Defining Quality mm mm



KEYWORDS: Bloom's: Comprehension mm




6. Inspection was the primary means of quality control during the first half of the twentieth century.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy mm



ACCREDITING STANDARDS: BUSPROG: Analytic
mm mm mm


DISC: Creation of Value mm mm mm



TOPICS: DESC.EVAB.17.01.02 History of Quality Management mm mm mm mm



KEYWORDS: Bloom's: Knowledge mm




7. During the 1940s and 1950s, after World War II, the quality of products was the most
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important priority of top managers as it was recognized as the key to worldwide success.
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a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Moderate mm



ACCREDITING STANDARDS: BUSPROG: Analytic
mm mm mm


DISC: Creation of Value mm mm mm



TOPICS: DESC.EVAB.17.01.02 History of Quality Management mm mm mm mm



KEYWORDS: Bloom's: Comprehension
mm




8. Although quality can drive business success, it cannot guarantee it, and one must not infer that
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business failures or stock price drops are the result of poor quality.
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a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Moderate mm



ACCREDITING STANDARDS: BUSPROG: Analytic
mm mm mm


DISC: Creation of Value mm mm mm


TOPICS: DESC.EVAB.17.01.02 History of Quality Management mm mm mm mm



KEYWORDS: Bloom's: Comprehension mm




9. The Six Sigma approach for quality improvement requires increased levels of training and education for
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managers, and not for front-line employees.
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a. True