APCO POLICE COMMUNICATIONS COMPREHENSIVE
QUESTIONS AND SOLUTIONS RATED A+
✔✔Little prioritization is necessary for fire calls because they are generally -
✔✔Escalating Emergencies
✔✔Taking property by force or threat of force is - ✔✔Robbery
✔✔The abbreviation DNR stands for - ✔✔Do not resuscitate
✔✔The unauthorized removal or concealment of property is - ✔✔Larceny
✔✔The fire service term for anything in close proximity to a fire that can become
involved is - ✔✔Exposure
✔✔A program that helps telecommunicators properly categorize emergency EMS calls
and provide pre arrival instructions is - ✔✔EMD (Emergency Medical Dispatch)
✔✔NIMS is the abbreviation for - ✔✔National Incident Management System
✔✔Under ICS the location of the on scene incident command is the - ✔✔Incident
Command Post
✔✔Under ICS a temporary location for available resources not immediately assigned is
the - ✔✔Staging Area
✔✔With an ICS command staff the person who is the point of contact for
representations of other agencies i the - ✔✔Liason Officer
✔✔With an ICS general staff the section that is responsible for ordering resources is
and providing facilities, supplies, equipment maintenance is the - ✔✔Logistics Section
✔✔Actions done where there are no hard and fast rules as to the course of conduct one
must or must not take are defined as - ✔✔Discretionary Act
✔✔The level of duty owed by one person to another is defined as - ✔✔Standard of
Care
✔✔Failure to keep work related confidentiality could result in - ✔✔All of the above,
Criminal/civil charges against dispatcher, Civil charges against agency
✔✔Preventing, eliminating, mitigating exposure to adverse circumstances is a process
referred to as - ✔✔Risk Management
, ✔✔ The term PSAP stands for Public Safety Access Point - ✔✔False, Public Safety
Answering Point
✔✔Professionalism is defined by who you are, what you do, and how others perceive
you - ✔✔True
✔✔Ethics involves an individuals personal, professional, and organizational rules of
conduct - ✔✔True
✔✔The three primary fields of public safety communications are law enforcement, fire
service, and emergency management - ✔✔False, They are Law Enforcement, Fire
Services, and EMS (Emergency Medical Services)
✔✔The term vital services defines the primary functions or tasks of public safety
communications systems - ✔✔True
✔✔Telephone books, maps, and cross reference directories are examples of PSAP
informational resources - ✔✔True
✔✔A policy is a guide to action and a procedure is a guide to thinking - ✔✔False, A
policy is a guide to thinking and a procedure is a guide to action
✔✔All non verbal communication requires face to face communication - ✔✔False
✔✔A question that can't be answered yes or no is an open ended question - ✔✔True
✔✔Restating a speakers main points in your own words is applying the active listening
technique - ✔✔False
✔✔Repeating in a short declarative statement the emotions or feelings the speaker is
communicating is applying the active listening technique of paraphrasing - ✔✔False
✔✔An observation is based on assumptions and an inference is based on facts. -
✔✔False, An observation is based on facts and an inference is based on assumptions
✔✔Good customer service means treating callers with dilligence, consideration, and
respect - ✔✔True
✔✔Emergency calls only come in on emergency lines - ✔✔False
✔✔Giving legal advice and/or personal opinions is part of a telecommunicators job -
✔✔False
QUESTIONS AND SOLUTIONS RATED A+
✔✔Little prioritization is necessary for fire calls because they are generally -
✔✔Escalating Emergencies
✔✔Taking property by force or threat of force is - ✔✔Robbery
✔✔The abbreviation DNR stands for - ✔✔Do not resuscitate
✔✔The unauthorized removal or concealment of property is - ✔✔Larceny
✔✔The fire service term for anything in close proximity to a fire that can become
involved is - ✔✔Exposure
✔✔A program that helps telecommunicators properly categorize emergency EMS calls
and provide pre arrival instructions is - ✔✔EMD (Emergency Medical Dispatch)
✔✔NIMS is the abbreviation for - ✔✔National Incident Management System
✔✔Under ICS the location of the on scene incident command is the - ✔✔Incident
Command Post
✔✔Under ICS a temporary location for available resources not immediately assigned is
the - ✔✔Staging Area
✔✔With an ICS command staff the person who is the point of contact for
representations of other agencies i the - ✔✔Liason Officer
✔✔With an ICS general staff the section that is responsible for ordering resources is
and providing facilities, supplies, equipment maintenance is the - ✔✔Logistics Section
✔✔Actions done where there are no hard and fast rules as to the course of conduct one
must or must not take are defined as - ✔✔Discretionary Act
✔✔The level of duty owed by one person to another is defined as - ✔✔Standard of
Care
✔✔Failure to keep work related confidentiality could result in - ✔✔All of the above,
Criminal/civil charges against dispatcher, Civil charges against agency
✔✔Preventing, eliminating, mitigating exposure to adverse circumstances is a process
referred to as - ✔✔Risk Management
, ✔✔ The term PSAP stands for Public Safety Access Point - ✔✔False, Public Safety
Answering Point
✔✔Professionalism is defined by who you are, what you do, and how others perceive
you - ✔✔True
✔✔Ethics involves an individuals personal, professional, and organizational rules of
conduct - ✔✔True
✔✔The three primary fields of public safety communications are law enforcement, fire
service, and emergency management - ✔✔False, They are Law Enforcement, Fire
Services, and EMS (Emergency Medical Services)
✔✔The term vital services defines the primary functions or tasks of public safety
communications systems - ✔✔True
✔✔Telephone books, maps, and cross reference directories are examples of PSAP
informational resources - ✔✔True
✔✔A policy is a guide to action and a procedure is a guide to thinking - ✔✔False, A
policy is a guide to thinking and a procedure is a guide to action
✔✔All non verbal communication requires face to face communication - ✔✔False
✔✔A question that can't be answered yes or no is an open ended question - ✔✔True
✔✔Restating a speakers main points in your own words is applying the active listening
technique - ✔✔False
✔✔Repeating in a short declarative statement the emotions or feelings the speaker is
communicating is applying the active listening technique of paraphrasing - ✔✔False
✔✔An observation is based on assumptions and an inference is based on facts. -
✔✔False, An observation is based on facts and an inference is based on assumptions
✔✔Good customer service means treating callers with dilligence, consideration, and
respect - ✔✔True
✔✔Emergency calls only come in on emergency lines - ✔✔False
✔✔Giving legal advice and/or personal opinions is part of a telecommunicators job -
✔✔False
