WGU D268 RRM3 Task 2: Analyzing Interpersonal
communications in Conflict Management | Actual verified
study complete Solutions | A+ Graded | 2026 Updates | 100%
correct
Instructions: Complete and submit this document as your Task 2 for
D268.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s
interaction by doing the following:
Tip: See Section 2 (The Art of Conflict Management and
Professional Conversations) Lesson 4 for information on
interpersonal communication behaviors.
A1. For each character Write about Raymond here.
(i.e., Raymond & Jenna) One interpersonal communication behavior
you observed in the video, Raymond exhibited in the video was the use of
identify 1 or 2 accusatory and blaming language directed toward
interpersonal the pharmacy department, which escalated the
communication behaviors conflict. In the video, Raymond stated that the
pharmacists were “too slow” in completing
that escalated and made
medication verifications and implied that other
the conflict worse. See
departments, including pharmacy, were pushing
Section 2: Lessons 4.2- additional responsibilities onto the nursing staff.
4.5 Rather than framing the situation as a shared
organizational challenge resulting from staffing
Note: The interpersonal reductions, Raymond’s statements positioned the
communication behaviors issue as a failure of the pharmacy department, which
increased defensiveness and escalated the conflict.
, lOMoAR cPSD| 65448581
8/1/25
could be verbal or Write about Jenna here.
nonverbal. One interpersonal communication behavior Jenna
exhibited in the video was responding defensively to
Raymond’s concerns, which further escalated the
conflict. In the video, Jenna interpreted Raymond’s
statements as an implication that nursing staff
worked harder than pharmacy staff and emphasized
that the situation was “not simply our fault.” Rather
than acknowledging Raymond’s frustration or
exploring the underlying issue, Jenna’s defensive
response shifted the conversation toward protecting
her department. This reaction reinforced an “us
versus them” dynamic and increased tension,
making collaborative problem-solving more difficult.
A1A. How did Write about Raymond here.
Raymond’s and Jenna’s Raymond’s use of accusatory and blaming language
behaviors in A1 escalate escalated the conflict by placing responsibility on the
pharmacy department rather than addressing the
and make the conflict
worse? For each behavior issue as a shared organizational challenge. By
you identified in A1, focusing on perceived delays and assigning fault,
Raymond increased defensiveness and tension
describe how those
within the conversation. This approach limited open
identified behaviors dialogue and shifted the interaction away from
escalated and made the collaboration, making it more difficult for both parties
conflict worse. to engage in productive problem-solving.
Write about Jenna here.
Jenna’s defensive response escalated the conflict by
reinforcing an adversarial dynamic between the
departments. By focusing on defending her team
and countering perceived criticism, she did not
acknowledge Raymond’s concerns or emotional
state. This reaction heightened tension and reduced
opportunities for mutual understanding, further
preventing the conversation from moving toward
resolution or collaboration.
communications in Conflict Management | Actual verified
study complete Solutions | A+ Graded | 2026 Updates | 100%
correct
Instructions: Complete and submit this document as your Task 2 for
D268.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s
interaction by doing the following:
Tip: See Section 2 (The Art of Conflict Management and
Professional Conversations) Lesson 4 for information on
interpersonal communication behaviors.
A1. For each character Write about Raymond here.
(i.e., Raymond & Jenna) One interpersonal communication behavior
you observed in the video, Raymond exhibited in the video was the use of
identify 1 or 2 accusatory and blaming language directed toward
interpersonal the pharmacy department, which escalated the
communication behaviors conflict. In the video, Raymond stated that the
pharmacists were “too slow” in completing
that escalated and made
medication verifications and implied that other
the conflict worse. See
departments, including pharmacy, were pushing
Section 2: Lessons 4.2- additional responsibilities onto the nursing staff.
4.5 Rather than framing the situation as a shared
organizational challenge resulting from staffing
Note: The interpersonal reductions, Raymond’s statements positioned the
communication behaviors issue as a failure of the pharmacy department, which
increased defensiveness and escalated the conflict.
, lOMoAR cPSD| 65448581
8/1/25
could be verbal or Write about Jenna here.
nonverbal. One interpersonal communication behavior Jenna
exhibited in the video was responding defensively to
Raymond’s concerns, which further escalated the
conflict. In the video, Jenna interpreted Raymond’s
statements as an implication that nursing staff
worked harder than pharmacy staff and emphasized
that the situation was “not simply our fault.” Rather
than acknowledging Raymond’s frustration or
exploring the underlying issue, Jenna’s defensive
response shifted the conversation toward protecting
her department. This reaction reinforced an “us
versus them” dynamic and increased tension,
making collaborative problem-solving more difficult.
A1A. How did Write about Raymond here.
Raymond’s and Jenna’s Raymond’s use of accusatory and blaming language
behaviors in A1 escalate escalated the conflict by placing responsibility on the
pharmacy department rather than addressing the
and make the conflict
worse? For each behavior issue as a shared organizational challenge. By
you identified in A1, focusing on perceived delays and assigning fault,
Raymond increased defensiveness and tension
describe how those
within the conversation. This approach limited open
identified behaviors dialogue and shifted the interaction away from
escalated and made the collaboration, making it more difficult for both parties
conflict worse. to engage in productive problem-solving.
Write about Jenna here.
Jenna’s defensive response escalated the conflict by
reinforcing an adversarial dynamic between the
departments. By focusing on defending her team
and countering perceived criticism, she did not
acknowledge Raymond’s concerns or emotional
state. This reaction heightened tension and reduced
opportunities for mutual understanding, further
preventing the conversation from moving toward
resolution or collaboration.
