HCB 101 W1 QUESTIONS AND ANSWERS
What does ABCD stand for - Answers - Assess
Balance
Communication
Do/Debrief
What are the 3 colors of risk - Answers - Green; little chance of error
Yellow; high chance of error
Red; very high chance of error
Blue; calm and collective
What are the 2 names of where sick people are taken for care - Answers - Sickbay/
Cockpit
What year was the Loblolly Boys made an official rate? - Answers - 1814
What were the two wars the Loblolly Boys served - Answers - Quasi war w/ France
1797-1800
Barbary war 1801-1805
What is the purpose of the swooshing arrow indicating - Answers - return to good
situational awareness
Who was the first Loblolly boy - Answers - John Wall
Who was the first Af. AM. Loblolly boy - Answers - Joseph Anderson
What year was the first Surgeon Steward first seen in the Navy? - Answers - 1841
What was unique/ significant of the surgeon st. - Answers - First enlisted rating requiring
specific qualifications
What year did the Baymen serve - Answers - 1870-1898 (28yrs)
*What name did the Baymen replace - Answers - Nurse
*What date was the hospital Corpsman name instituted - Answers - 17 June 1898
Who are the WAVES - Answers - Women Accepted for Volunteer Emergency Services
What year was the first HM school est. - Answers - 15 Dec 1902 in Prortsmouth, VA
,When was the HM "A" school consolidated - Answers - 1997 in Great Lakes, IL
When was medical training moved to Fort Sam Houston - Answers - 2005
When did congress first mandate a new rank structure for HM - Answers - 1916
How Many HM died in WWI - Answers - 17
How many HM died in WWII - Answers - 889
*What Pharmacist's mate proudly participated in the flag raising in Mt. Suribachi -
Answers - John Bradley
*How many MOA were awarded to enlisted Navy HM serving w/ the Marines during the
Korean war were awarded - Answers - 5
How many HM were killed during the Korean war - Answers - 108
When was the Marine Barracks attacked in Beirut - Answers - 23 Oct 1983
How many HM died during the attack in Beirut - Answers - 15 of 22 HM
How many ships does the Navy own to support humanitarian efforts - Answers - 2;
USNS Mercy in San Diego and
USNS Comfort in Norfolk
*How many MOA recipients from HM - Answers - 22
*How many Navy crosses for HM - Answers - 182
*How many Distinguished Service Metals for HM - Answers - 33
*How many Silver Stars for HM - Answers - 946
*How many Bronze stars for HM - Answers - 1582
*How many Naval vessels are named after HM's - Answers - 20
Define communication - Answers - people relating to each other through conversation,
gestures, appearance, behavior, writing and silence
Define active listening - Answers - listening carefully and asking questions
Define verbal communication - Answers - spoken or written communication
, Define non verbal communication - Answers - comm through dress, gestures, touching,
body language, ect
What are the 5 stages of grief - Answers - denial, anger, bargaining, depression,
acceptance (DABDA)
Define denial - Answers - refusal to accept reality
Define bereavement - Answers - having suffered a loss by death
Define grief - Answers - emotional feeling of pain following loss
Define morgue - Answers - where dead bodies are kept
Define mortality - Answers - # of deaths
Define terminal illness - Answers - ultimate death, no expectation of recovery
Key factors of non verbal comm - Answers - facial expressions, body language, physical
proximity, gestures, dress, ect
Key components of Active listening - Answers - eye contact, nodding, repeat back in
own words
When does a customer pass judgment - Answers - First impression
Navy workplace standards - Answers - Military bearing and protocol
Physical appearance
Workplace appearance
Professional titles and courtesy
Why is addressing a person by rank/ title important - Answers - displays professionalism
and respect
What is the guiding principal of phone etiquette - Answers - to remember when using
the phone that you are talking to a person and they are your customer
key factors of email etiquette - Answers - same day response
rev carefully before responding
professional header/footer
clear concise
proofread
Best approached for handling difficult customer - Answers - stay calm and confident
What does ABCD stand for - Answers - Assess
Balance
Communication
Do/Debrief
What are the 3 colors of risk - Answers - Green; little chance of error
Yellow; high chance of error
Red; very high chance of error
Blue; calm and collective
What are the 2 names of where sick people are taken for care - Answers - Sickbay/
Cockpit
What year was the Loblolly Boys made an official rate? - Answers - 1814
What were the two wars the Loblolly Boys served - Answers - Quasi war w/ France
1797-1800
Barbary war 1801-1805
What is the purpose of the swooshing arrow indicating - Answers - return to good
situational awareness
Who was the first Loblolly boy - Answers - John Wall
Who was the first Af. AM. Loblolly boy - Answers - Joseph Anderson
What year was the first Surgeon Steward first seen in the Navy? - Answers - 1841
What was unique/ significant of the surgeon st. - Answers - First enlisted rating requiring
specific qualifications
What year did the Baymen serve - Answers - 1870-1898 (28yrs)
*What name did the Baymen replace - Answers - Nurse
*What date was the hospital Corpsman name instituted - Answers - 17 June 1898
Who are the WAVES - Answers - Women Accepted for Volunteer Emergency Services
What year was the first HM school est. - Answers - 15 Dec 1902 in Prortsmouth, VA
,When was the HM "A" school consolidated - Answers - 1997 in Great Lakes, IL
When was medical training moved to Fort Sam Houston - Answers - 2005
When did congress first mandate a new rank structure for HM - Answers - 1916
How Many HM died in WWI - Answers - 17
How many HM died in WWII - Answers - 889
*What Pharmacist's mate proudly participated in the flag raising in Mt. Suribachi -
Answers - John Bradley
*How many MOA were awarded to enlisted Navy HM serving w/ the Marines during the
Korean war were awarded - Answers - 5
How many HM were killed during the Korean war - Answers - 108
When was the Marine Barracks attacked in Beirut - Answers - 23 Oct 1983
How many HM died during the attack in Beirut - Answers - 15 of 22 HM
How many ships does the Navy own to support humanitarian efforts - Answers - 2;
USNS Mercy in San Diego and
USNS Comfort in Norfolk
*How many MOA recipients from HM - Answers - 22
*How many Navy crosses for HM - Answers - 182
*How many Distinguished Service Metals for HM - Answers - 33
*How many Silver Stars for HM - Answers - 946
*How many Bronze stars for HM - Answers - 1582
*How many Naval vessels are named after HM's - Answers - 20
Define communication - Answers - people relating to each other through conversation,
gestures, appearance, behavior, writing and silence
Define active listening - Answers - listening carefully and asking questions
Define verbal communication - Answers - spoken or written communication
, Define non verbal communication - Answers - comm through dress, gestures, touching,
body language, ect
What are the 5 stages of grief - Answers - denial, anger, bargaining, depression,
acceptance (DABDA)
Define denial - Answers - refusal to accept reality
Define bereavement - Answers - having suffered a loss by death
Define grief - Answers - emotional feeling of pain following loss
Define morgue - Answers - where dead bodies are kept
Define mortality - Answers - # of deaths
Define terminal illness - Answers - ultimate death, no expectation of recovery
Key factors of non verbal comm - Answers - facial expressions, body language, physical
proximity, gestures, dress, ect
Key components of Active listening - Answers - eye contact, nodding, repeat back in
own words
When does a customer pass judgment - Answers - First impression
Navy workplace standards - Answers - Military bearing and protocol
Physical appearance
Workplace appearance
Professional titles and courtesy
Why is addressing a person by rank/ title important - Answers - displays professionalism
and respect
What is the guiding principal of phone etiquette - Answers - to remember when using
the phone that you are talking to a person and they are your customer
key factors of email etiquette - Answers - same day response
rev carefully before responding
professional header/footer
clear concise
proofread
Best approached for handling difficult customer - Answers - stay calm and confident
