CHAA CERTIFICATION EVALUATION 2026
STUDY GUIDE TEST PAPER SOLUTIONS
⩥Identifying Financial Concerns. Answer: - Working with insurance
companies & government agencies
- Assisting patients in determining how account are to be paid
- Coordinating benefits w/ payers, POS payments, payment
arrangements
⩥If enrolled into MEDICARE,. Answer: - patient should present current
ID card at time of registration
- if they think they might be enrolled, refer patient to appropriate state
officials for eligibility
⩥Patients demonstrating an understanding in co-payments,. Answer:
Demonstrates a patients response and evaluation of outcomes
⩥ADA. Answer: American with Disabilities Act
⩥American with Disabilities Act (ADA). Answer: Hospitals are required
to communicate effectively with patients, family members, and visitors
who suffer from disabilities
, ⩥Limited English Proficient (LEP). Answer: Possessing limited mastery
of English.
⩥A nod in approval. Answer: Does not mean they understand you fully,
only until one has explained in their own words
⩥Asking "understanding questions". Answer: - does what I said make
sense to you ?
- is their a way I could make things clearer?
- can you tell me what you understand so far?
- what is your understanding of what we just discussed?
⩥Impressions about a facility's service levels are the result of. Answer:
Staff behavior and attitude.
⩥Patient access services are not only limited to patients but also,.
Answer: - Physicians
- Physician Staff
- Internal Departments
- Employees
- Visitors
- Clergy
- Third Plarty Payers
STUDY GUIDE TEST PAPER SOLUTIONS
⩥Identifying Financial Concerns. Answer: - Working with insurance
companies & government agencies
- Assisting patients in determining how account are to be paid
- Coordinating benefits w/ payers, POS payments, payment
arrangements
⩥If enrolled into MEDICARE,. Answer: - patient should present current
ID card at time of registration
- if they think they might be enrolled, refer patient to appropriate state
officials for eligibility
⩥Patients demonstrating an understanding in co-payments,. Answer:
Demonstrates a patients response and evaluation of outcomes
⩥ADA. Answer: American with Disabilities Act
⩥American with Disabilities Act (ADA). Answer: Hospitals are required
to communicate effectively with patients, family members, and visitors
who suffer from disabilities
, ⩥Limited English Proficient (LEP). Answer: Possessing limited mastery
of English.
⩥A nod in approval. Answer: Does not mean they understand you fully,
only until one has explained in their own words
⩥Asking "understanding questions". Answer: - does what I said make
sense to you ?
- is their a way I could make things clearer?
- can you tell me what you understand so far?
- what is your understanding of what we just discussed?
⩥Impressions about a facility's service levels are the result of. Answer:
Staff behavior and attitude.
⩥Patient access services are not only limited to patients but also,.
Answer: - Physicians
- Physician Staff
- Internal Departments
- Employees
- Visitors
- Clergy
- Third Plarty Payers
