SCHM 2301 UPDATED END OF COURSE QUESTIONS AND
ANSWERS MARKED A+
✔✔Basic Warehouse Operations - ✔✔-Receiving
-Put Away
-Storage
-Order Picking
-Shipping Preparation
-Shipping
✔✔1. Receiving - ✔✔-schedule carrier
-unload vehicle
-inspect for damage
-compare to P/O
✔✔2. Put-away - ✔✔-identify product
-storage location
-move product
-update records
✔✔3. storage - ✔✔-equipment
-stock location (popularity, unit size, cube)
✔✔4. Order Picking - ✔✔-information
-walk & pick
-batch picking
-AS/R
✔✔5. Shipping Prep - ✔✔-packing
-labeling
-staging
✔✔6. Shipping - ✔✔-schedule carrier
-load vehicle
-bill of lading
-record update
✔✔Types of Warehousing - ✔✔Public vs. Private vs. Bonded
✔✔Public Warehousing - ✔✔-conservation of capital
-ability to increase warehouse space to cover peak requirements
-reduced risk
-economies of scale
-flexibility
-tax advantages
, -knowledge of costs for storage and handling
-minimize labor disputes/insulation from disputes
✔✔Private Warehousing - ✔✔-greater flexibility in design to meet the specific needs of
owner
-greater control of the operation to insure efficiency
-lower cost per unit (if volume throughput is consistent and large)
-lower total costs by combining functions and facilities
-provides the manufacturers with contact with customers, presence in the marketplace
-tax benefits
-greater use of existing manpower resources
✔✔Bonded Warehousing - ✔✔duty/taxes are not paid until the goods are sold.
✔✔Free Trade Zone (FTZ) - ✔✔a duty-free and tax-exempt industrial park created to
attract foreign corporations and create industrial jobs. Duties/taxes do not need to be
paid until the goods leave the FTZ.
✔✔2 Dimensions of Quality - ✔✔Product Quality and Service Quality
✔✔Product Quality - ✔✔performance, aesthetics, special features, conformance,
reliability, durability, perceived quality, serviceability, consistency
✔✔Service Quality - ✔✔Convenience
Reliability
Responsiveness
Time (speed)
Assurance
Courtesy
Tangibles
Consistency
Expectations
✔✔3 Types of Quality - ✔✔1. Quality of Design: happens BEFORE production
2. Quality of Conformance: happens DURING production. low conformance means
product is different from design
3. Quality of Performance: happens AFTER production.
✔✔Craft Production - ✔✔single worker makes product from start to finish. quality is
under one person's control.
✔✔Mass Production - ✔✔multiple workers work on different parts of the product. cost of
production decreases, but no one person is responsible for quality.
✔✔2 Approaches to Quality - ✔✔1. Quality Control School of Thought
ANSWERS MARKED A+
✔✔Basic Warehouse Operations - ✔✔-Receiving
-Put Away
-Storage
-Order Picking
-Shipping Preparation
-Shipping
✔✔1. Receiving - ✔✔-schedule carrier
-unload vehicle
-inspect for damage
-compare to P/O
✔✔2. Put-away - ✔✔-identify product
-storage location
-move product
-update records
✔✔3. storage - ✔✔-equipment
-stock location (popularity, unit size, cube)
✔✔4. Order Picking - ✔✔-information
-walk & pick
-batch picking
-AS/R
✔✔5. Shipping Prep - ✔✔-packing
-labeling
-staging
✔✔6. Shipping - ✔✔-schedule carrier
-load vehicle
-bill of lading
-record update
✔✔Types of Warehousing - ✔✔Public vs. Private vs. Bonded
✔✔Public Warehousing - ✔✔-conservation of capital
-ability to increase warehouse space to cover peak requirements
-reduced risk
-economies of scale
-flexibility
-tax advantages
, -knowledge of costs for storage and handling
-minimize labor disputes/insulation from disputes
✔✔Private Warehousing - ✔✔-greater flexibility in design to meet the specific needs of
owner
-greater control of the operation to insure efficiency
-lower cost per unit (if volume throughput is consistent and large)
-lower total costs by combining functions and facilities
-provides the manufacturers with contact with customers, presence in the marketplace
-tax benefits
-greater use of existing manpower resources
✔✔Bonded Warehousing - ✔✔duty/taxes are not paid until the goods are sold.
✔✔Free Trade Zone (FTZ) - ✔✔a duty-free and tax-exempt industrial park created to
attract foreign corporations and create industrial jobs. Duties/taxes do not need to be
paid until the goods leave the FTZ.
✔✔2 Dimensions of Quality - ✔✔Product Quality and Service Quality
✔✔Product Quality - ✔✔performance, aesthetics, special features, conformance,
reliability, durability, perceived quality, serviceability, consistency
✔✔Service Quality - ✔✔Convenience
Reliability
Responsiveness
Time (speed)
Assurance
Courtesy
Tangibles
Consistency
Expectations
✔✔3 Types of Quality - ✔✔1. Quality of Design: happens BEFORE production
2. Quality of Conformance: happens DURING production. low conformance means
product is different from design
3. Quality of Performance: happens AFTER production.
✔✔Craft Production - ✔✔single worker makes product from start to finish. quality is
under one person's control.
✔✔Mass Production - ✔✔multiple workers work on different parts of the product. cost of
production decreases, but no one person is responsible for quality.
✔✔2 Approaches to Quality - ✔✔1. Quality Control School of Thought
