LATG EXAM WITH COMPLETE 320 REAL EXAM
QUESTIONS AND CORRECT VERIFIED ANSWERS/
ALREADY GRADED A+ (BRAND NEW!!)
Which action represents a good people management practice?
Give your staff a sense of "ownership" by letting them decide which tasks need to
be done and when.
Allow employees to take turns supervising their peers.
Balance the needs of the employees with the needs of the institution.
Make sure all salaries are competitive with those of other nearby institutions. -
CORRECT ANSWER ✔✔ - Balance the needs of the employees with the needs of
the institution.
According to Maslow, building up team spirit by organizing an employee athletic
program can help meet:
transcendence.
physiological needs.
esteem needs.
belonging and social needs. - CORRECT ANSWER ✔✔ - belonging and social needs.
Which of the following can help to avoid conflicts arising from holiday work
scheduling?
Let the employees develop the schedule.
Allow employees to switch days upon your approval.
Develop the holiday schedule far in advance.
1|Page
,Use a rotation system to fill gaps. - CORRECT ANSWER ✔✔ - Allow employees to
switch days upon your approval.
Develop the holiday schedule far in advance.
Use a rotation system to fill gaps.
When interpersonal conflicts occur, what should the supervisor's approach be?
The supervisor should transfer one of the employees involved so there will be no
further contact between the parties involved.
The supervisor should refuse to get involved.
The supervisor should discuss the situation in general terms, avoiding specifics.
None of the Above - CORRECT ANSWER ✔✔ - None of the Above
Termination is usually considered a final option after a series of disciplinary
actions.
True
False - CORRECT ANSWER ✔✔ - True
A department director can override the union contract based on the interests of
the facility when deciding whether to terminate an employee.
True
False - CORRECT ANSWER ✔✔ - False
Which of the following are recommended steps to take during an appraisal?
Develop plans to correct any deficiencies.
Identify and develop solutions for any problem that may be identified during the
appraisal interview.
2|Page
,Establish performance standards based on the employee's past performance.
Set goals for the next appraisal period. - CORRECT ANSWER ✔✔ - Develop plans
to correct any deficiencies.
Identify and develop solutions for any problem that may be identified during the
appraisal interview.
Set goals for the next appraisal period.
It is best to set very high performance standards so that only the very best
employees meet the standards.
True
False - CORRECT ANSWER ✔✔ - False
What is the best time to provide feedback to your staff?
During periodic performance appraisals
During informal evaluations
During the annual appraisal
All of the Above - CORRECT ANSWER ✔✔ - All of the above
The performance standards used for performance appraisals should be:
short.
general.
measurable.
acceptable. - CORRECT ANSWER ✔✔ - Measurable
3|Page
, Which statement represents the type of comment the supervisor should use in
commenting on a completed task?
"Not bad."
"Nice job."
"You shouldn't have used bleach."
"Next time, you need to use the other disinfectant." - CORRECT ANSWER ✔✔ -
"Next time, you need to use the other disinfectant."
Which of the following should be included in a performance appraisal interview?
Try to solve any conflict this employee may have with others in the facility.
Compare the employee's salary to the salary of others on the staff who do similar
work.
Discuss the employee's goals.
Review the tasks expected of the employee and the performance standards
associated with them. - CORRECT ANSWER ✔✔ - Discuss the employee's goals.
Review the tasks expected of the employee and the performance standards
associated with them.
Who usually establishes the majority of the unit's goals?
The Human Resources department
The staff
Upper-level management
The facility's manager - CORRECT ANSWER ✔✔ - Upper-level management
If it becomes necessary for the supervisor to get involved in a conflict between
two employees, a good approach is to:
4|Page
QUESTIONS AND CORRECT VERIFIED ANSWERS/
ALREADY GRADED A+ (BRAND NEW!!)
Which action represents a good people management practice?
Give your staff a sense of "ownership" by letting them decide which tasks need to
be done and when.
Allow employees to take turns supervising their peers.
Balance the needs of the employees with the needs of the institution.
Make sure all salaries are competitive with those of other nearby institutions. -
CORRECT ANSWER ✔✔ - Balance the needs of the employees with the needs of
the institution.
According to Maslow, building up team spirit by organizing an employee athletic
program can help meet:
transcendence.
physiological needs.
esteem needs.
belonging and social needs. - CORRECT ANSWER ✔✔ - belonging and social needs.
Which of the following can help to avoid conflicts arising from holiday work
scheduling?
Let the employees develop the schedule.
Allow employees to switch days upon your approval.
Develop the holiday schedule far in advance.
1|Page
,Use a rotation system to fill gaps. - CORRECT ANSWER ✔✔ - Allow employees to
switch days upon your approval.
Develop the holiday schedule far in advance.
Use a rotation system to fill gaps.
When interpersonal conflicts occur, what should the supervisor's approach be?
The supervisor should transfer one of the employees involved so there will be no
further contact between the parties involved.
The supervisor should refuse to get involved.
The supervisor should discuss the situation in general terms, avoiding specifics.
None of the Above - CORRECT ANSWER ✔✔ - None of the Above
Termination is usually considered a final option after a series of disciplinary
actions.
True
False - CORRECT ANSWER ✔✔ - True
A department director can override the union contract based on the interests of
the facility when deciding whether to terminate an employee.
True
False - CORRECT ANSWER ✔✔ - False
Which of the following are recommended steps to take during an appraisal?
Develop plans to correct any deficiencies.
Identify and develop solutions for any problem that may be identified during the
appraisal interview.
2|Page
,Establish performance standards based on the employee's past performance.
Set goals for the next appraisal period. - CORRECT ANSWER ✔✔ - Develop plans
to correct any deficiencies.
Identify and develop solutions for any problem that may be identified during the
appraisal interview.
Set goals for the next appraisal period.
It is best to set very high performance standards so that only the very best
employees meet the standards.
True
False - CORRECT ANSWER ✔✔ - False
What is the best time to provide feedback to your staff?
During periodic performance appraisals
During informal evaluations
During the annual appraisal
All of the Above - CORRECT ANSWER ✔✔ - All of the above
The performance standards used for performance appraisals should be:
short.
general.
measurable.
acceptable. - CORRECT ANSWER ✔✔ - Measurable
3|Page
, Which statement represents the type of comment the supervisor should use in
commenting on a completed task?
"Not bad."
"Nice job."
"You shouldn't have used bleach."
"Next time, you need to use the other disinfectant." - CORRECT ANSWER ✔✔ -
"Next time, you need to use the other disinfectant."
Which of the following should be included in a performance appraisal interview?
Try to solve any conflict this employee may have with others in the facility.
Compare the employee's salary to the salary of others on the staff who do similar
work.
Discuss the employee's goals.
Review the tasks expected of the employee and the performance standards
associated with them. - CORRECT ANSWER ✔✔ - Discuss the employee's goals.
Review the tasks expected of the employee and the performance standards
associated with them.
Who usually establishes the majority of the unit's goals?
The Human Resources department
The staff
Upper-level management
The facility's manager - CORRECT ANSWER ✔✔ - Upper-level management
If it becomes necessary for the supervisor to get involved in a conflict between
two employees, a good approach is to:
4|Page
