NCCT MEDICAL ASSISTANT PRACTICE
EXAM QUESTIONS AND CORRECT
ANSWERS
TitleA2IA2ofA2theA2AmericansA2withA2DisabilitiesA2ActA2(ADA)A2mandatesA2thatA2individualsA
2withA2disabilitiesA2areA2-A2Ans--
NotA2toA2beA2discriminatedA2againstA2inA2obtainingA2employment
WhichA2ofA2theA2followingA2healthA2careA2issuesA2isA2NOTA2coveredA2underA2theA2HealthA2
InsuranceA2PortabilityA2andA2AccountabilityA2ActA2(HIPAA)?A2-A2Ans--
ObtainingA2paymentA2ofA2MedicareA2andA2Medicaid
WhichA2ofA2theA2followingA2constitutesA2aA2breachA2ofA2contractA2byA2aA2healthA2careA2pro
vider?A2-A2Ans--
DiscontinuingA2treatmentA2becauseA2theA2patientA2didA2notA2payA2inA2aA2timelyA2manner
UnderA2theA2doctrineA2ofA2respondeatA2superior,A2whoA2canA2potentiallybeA2heldA2legallyA
2responsibleA2forA2anA2actA2ofA2neglienceA2byA2aA2medicalA2assistant?A2-A2Ans--
BothA2theA2medicalA2assistantA2andA2theA2employer/provider
TouchingA2aA2patientA2inA2aA2mannerA2toA2whichA2theyA2haveA2notA2consentedA2isA2consid
eredA2aA2tortA2ofA2-A2Ans--Battery
AllA2ofA2theA2followingA2minorsA2(underA2ageA218)A2areA2consideredA2emancipatedA2EXCE
PTA2aA2minorA2whoA2isA2-A2Ans--BeingA2treatedA2forA2aA2sexuallyA2transmittedA2disease
UnlessA2publiclyA2safetyA2isA2involved,A2whatA2isA2requiredA2inA2allA2casesA2toA2releaseA2p
atientA2medicalA2recordsA2afterA2aA2subpoenaA2isA2issued?A2-A2Ans--
TheA2patient'sA2writtenA2consent
AccordingA2toA2typicalA2statusesA2ofA2limitationsA2involvingA2neglienceA2orA2malpractice,A2
whichA2ofA2theA2followingA2timeA2pointsA2isA2NOTA2usedA2asA2aA2startingA2point?A2-A2Ans--
WhenA2theA2litigantA2filedA2aA2claim
WhatA2normalA2patientA2rightA2isA2suspendedA2uponA2discoveryA2ofA2childA2abuse?A2-
A2Ans--Confidentiality
AA2POLSTA2formA2isA2aA2typeA2ofA2-A2Ans--LivingA2willA2orA2advanceA2directive
Generally,A2medicalA2assistantsA2areA2permittedA2toA2doA2certainA2clinicalA2proceduresA2o
nlyA2underA2theA2supervisionA2ofA2anA2employer/A2proiderA2becauseA2theyA2areA2NOTA2-
A2Ans--Licensed
,WhichA2ofA2theA2followingA2bestA2describesA2ethics?A2-A2Ans--
PersonalA2valuesA2governingA2anA2individual'sA2perceptionsA2ofA2rightA2andA2wrong
BioethicsA2isA2definedA2asA2-A2Ans--AnyA2ethicalA2matterA2thatA2pertainsA2toA2lifeA2and/
A2orA2healthA2care
WhichA2ofA2theA2followingA2principlesA2forA2aA2medicalA2assistantA2isA2NOTA2setA2forthA2by
A2theA2AmericanA2AssociationA2ofA2MedicalA2AssistantsA2(AAMA)A2CodeA2ofA2Ethics?A2-
A2Ans--SpecificA2waysA2ofA2dealingA2withA2certainA2situations
AtA2present,A2whatA2isA2theA2mainA2differenceA2betweenA2reportingA2childA2abuseA2andA2re
portingA2elderA2orA2intimateA2partnerA2abuse?A2-A2Ans--
ChildA2abuseA2mustA2beA2reportedA2toA2authoritiesA2inA2allA250A2statesA2whileA2otherA2type
sA2ofA2abuseA2doA2notA2alwaysA2needA2toA2beA2reported
AA2providerA2isA2dealingA2withA2aA2patientA2withA2HIVA2orA2AIDS.A2WhichA2ofA2theA2followin
gA2statementsA2regardingA2theA2provider'sA2legalA2orA2ethicalA2requirementsA2isA2NOTA2tru
e?A2-A2Ans--TheA2providerA2canA2ethicallyA2denyA2treatment
WhatA2isA2theA2timeA2frameA2duringA2whichA2anA2abortionA2canA2beA2legallyA2performedA2i
nA2allA2states?A2-A2Ans--AbortionA2canA2beA2performedA2duringA2theA2firstA2trimester
TherapeuticA2communicationA2interjectsA2whatA2elementA2intoA2communication?A2-
A2Ans--Empathy
ActiveA2listeningA2requiresA2-A2Ans--
BeingA2attunedA2toA2whatA2theA2otherA2personA2isA2sayingA2andA2whatA2theyA2areA2commu
nicatingA2nonverbally
InA2orderA2forA2verbalA2communicationA2betweenA2twoA2peopleA2toA2beA2effective,A2theA2s
ender'sA2messageA2mustA2beA2-A2Ans--AllA2ofA2theA2aboveA2
Complete,A2cohesive,A2clearA2andA2concise
InA2theA2UnitedA2States,A2whatA2doA2mostA2peopleA2considerA2aA2comfortableA2personalA2
spaceA2forA2dealingA2onA2aA2personalA2(notA2intimate)A2levelA2withA2anotherA2individual?A2-
A2Ans--BetweenA21-1/2A2andA24A2feet
TheA2useA2ofA2aA2defenseA2mechanismA2inA2whichA2aA2personA2unconsciouslyA2ascribesA2
therA2ownA2undesirableA2actsA2orA2impulsesA2toA2someoneA2elseA2isA2knownA2asA2-A2Ans--
Projection
AccordingA2toA2Maslow'sA2hierarchyA2ofA2needs,A2whatA2isA2theA2firstA2levelA2ofA2needA2tha
tA2peopleA2mustA2satisfyA2beforeA2allA2others?A2-A2Ans--
PhysiologicalA2andA2survivalA2needs
, AA2culturalA2brokerA2isA2someoneA2whoA2-A2Ans--
ActsA2asA2anA2intermediaryA2orA2advocateA2forA2anotherA2personA2orA2culturalA2groupA2wit
hinA2theA2healthA2careA2community
WhenA2interviewingA2aA2patient,A2whichA2ofA2theA2followingA2typesA2ofA2questionsA2prompt
sA2onlyA2aA2yesA2orA2noA2question?A2-A2Ans--ClosedA2question
WhichA2ofA2theA2followingA2doesA2NOTA2initiallyA2occurA2whenA2aA2personA2isA2exposedA2t
oA2anA2acuteA2stressor?A2-A2Ans--TriggeringA2ofA2theA2parasympatheticA2nervousA2system
InA2order,A2whatA2areA2theA2fourA2stagesA2ofA2jobA2burnout?A2-A2Ans--
Honeymoon,A2reality,A2dissatisfaction,A2aA2sadA2state
WhichA2ofA2theA2followingA2activitiesA2doesA2NOTA2relieveA2stress?A2-A2Ans--
GladlyA2acceptingA2allA2assignedA2work
TheA2symptomsA2lethargyA2andA2weightA2lossA2canA2beA2associatedA2withA2whichA2ofA2the
A2followingA2conditions?A2-A2Ans--AllA2ofA2theA2above
AIDS,A2cancer,A2end-stageA2renalA2disease
AccordingA2toA2Dr.A2Kubler-
Ross,A2whatA2areA2theA2mostA2likelyA2stagesA2ofA2griefA2experiencedA2byA2aA2patientA2with
A2aA2life-threateningA2illness,A2inA2order?A2-A2Ans--
Denial,A2anger,A2bargaining,A2depression,A2acceptance
WhichA2ofA2theA2followingA2managementA2stylesA2offersA2rewardsA2toA2subordinatesA2inA2t
ermsA2ofA2teamwork,A2recognitionA2byA2otherA2workers,A2andA2self-actualization?A2-
A2Ans--Participatory A2management
IfA2anA2officeA2managerA2isA2usingA2aA2teamworkA2approach,A2whatA2isA2theA2firstA2stepA2in
A2gettingA2theA2teamA2started?A2-A2Ans--DevelopingA2aA2workA2statementA2withA2theA2team
AsA2anA2officeA2manager,A2whenA2isA2theA2bestA2timeA2toA2carryA2outA2aA2salaryA2reviewA2f
orA2employees?A2-A2Ans--AtA2theA2beginningA2ofA2eachA2year
AA2medicalA2assistantA2whoA2functionsA2asA2aA2humanA2resourcesA2managerA2isA2respon
sibleA2forA2developingA2andA2updatingA2whichA2ofA2theA2followingA2documents?A2-A2Ans--
OfficeA2policyA2manual
WhichA2ofA2theA2followingA2actionsA2duringA2anA2initialA2employmentA2interviewA2isA2disco
uraged?A2-A2Ans--OfferingA2theA2applicantA2theA2jobA2atA2thatA2time
TheA2standardA2rateA2ofA2overtimeA2payA2forA2administrativeA2orA2clinicalA2medicalA2assist
antsA2isA2generallyA2-A2Ans--AtA2leastA2one-and-one-
halfA2timesA2theA2regularA2hourlyA2rateA2forA2eachA2hourA2overA240A2inA2aA2week
EXAM QUESTIONS AND CORRECT
ANSWERS
TitleA2IA2ofA2theA2AmericansA2withA2DisabilitiesA2ActA2(ADA)A2mandatesA2thatA2individualsA
2withA2disabilitiesA2areA2-A2Ans--
NotA2toA2beA2discriminatedA2againstA2inA2obtainingA2employment
WhichA2ofA2theA2followingA2healthA2careA2issuesA2isA2NOTA2coveredA2underA2theA2HealthA2
InsuranceA2PortabilityA2andA2AccountabilityA2ActA2(HIPAA)?A2-A2Ans--
ObtainingA2paymentA2ofA2MedicareA2andA2Medicaid
WhichA2ofA2theA2followingA2constitutesA2aA2breachA2ofA2contractA2byA2aA2healthA2careA2pro
vider?A2-A2Ans--
DiscontinuingA2treatmentA2becauseA2theA2patientA2didA2notA2payA2inA2aA2timelyA2manner
UnderA2theA2doctrineA2ofA2respondeatA2superior,A2whoA2canA2potentiallybeA2heldA2legallyA
2responsibleA2forA2anA2actA2ofA2neglienceA2byA2aA2medicalA2assistant?A2-A2Ans--
BothA2theA2medicalA2assistantA2andA2theA2employer/provider
TouchingA2aA2patientA2inA2aA2mannerA2toA2whichA2theyA2haveA2notA2consentedA2isA2consid
eredA2aA2tortA2ofA2-A2Ans--Battery
AllA2ofA2theA2followingA2minorsA2(underA2ageA218)A2areA2consideredA2emancipatedA2EXCE
PTA2aA2minorA2whoA2isA2-A2Ans--BeingA2treatedA2forA2aA2sexuallyA2transmittedA2disease
UnlessA2publiclyA2safetyA2isA2involved,A2whatA2isA2requiredA2inA2allA2casesA2toA2releaseA2p
atientA2medicalA2recordsA2afterA2aA2subpoenaA2isA2issued?A2-A2Ans--
TheA2patient'sA2writtenA2consent
AccordingA2toA2typicalA2statusesA2ofA2limitationsA2involvingA2neglienceA2orA2malpractice,A2
whichA2ofA2theA2followingA2timeA2pointsA2isA2NOTA2usedA2asA2aA2startingA2point?A2-A2Ans--
WhenA2theA2litigantA2filedA2aA2claim
WhatA2normalA2patientA2rightA2isA2suspendedA2uponA2discoveryA2ofA2childA2abuse?A2-
A2Ans--Confidentiality
AA2POLSTA2formA2isA2aA2typeA2ofA2-A2Ans--LivingA2willA2orA2advanceA2directive
Generally,A2medicalA2assistantsA2areA2permittedA2toA2doA2certainA2clinicalA2proceduresA2o
nlyA2underA2theA2supervisionA2ofA2anA2employer/A2proiderA2becauseA2theyA2areA2NOTA2-
A2Ans--Licensed
,WhichA2ofA2theA2followingA2bestA2describesA2ethics?A2-A2Ans--
PersonalA2valuesA2governingA2anA2individual'sA2perceptionsA2ofA2rightA2andA2wrong
BioethicsA2isA2definedA2asA2-A2Ans--AnyA2ethicalA2matterA2thatA2pertainsA2toA2lifeA2and/
A2orA2healthA2care
WhichA2ofA2theA2followingA2principlesA2forA2aA2medicalA2assistantA2isA2NOTA2setA2forthA2by
A2theA2AmericanA2AssociationA2ofA2MedicalA2AssistantsA2(AAMA)A2CodeA2ofA2Ethics?A2-
A2Ans--SpecificA2waysA2ofA2dealingA2withA2certainA2situations
AtA2present,A2whatA2isA2theA2mainA2differenceA2betweenA2reportingA2childA2abuseA2andA2re
portingA2elderA2orA2intimateA2partnerA2abuse?A2-A2Ans--
ChildA2abuseA2mustA2beA2reportedA2toA2authoritiesA2inA2allA250A2statesA2whileA2otherA2type
sA2ofA2abuseA2doA2notA2alwaysA2needA2toA2beA2reported
AA2providerA2isA2dealingA2withA2aA2patientA2withA2HIVA2orA2AIDS.A2WhichA2ofA2theA2followin
gA2statementsA2regardingA2theA2provider'sA2legalA2orA2ethicalA2requirementsA2isA2NOTA2tru
e?A2-A2Ans--TheA2providerA2canA2ethicallyA2denyA2treatment
WhatA2isA2theA2timeA2frameA2duringA2whichA2anA2abortionA2canA2beA2legallyA2performedA2i
nA2allA2states?A2-A2Ans--AbortionA2canA2beA2performedA2duringA2theA2firstA2trimester
TherapeuticA2communicationA2interjectsA2whatA2elementA2intoA2communication?A2-
A2Ans--Empathy
ActiveA2listeningA2requiresA2-A2Ans--
BeingA2attunedA2toA2whatA2theA2otherA2personA2isA2sayingA2andA2whatA2theyA2areA2commu
nicatingA2nonverbally
InA2orderA2forA2verbalA2communicationA2betweenA2twoA2peopleA2toA2beA2effective,A2theA2s
ender'sA2messageA2mustA2beA2-A2Ans--AllA2ofA2theA2aboveA2
Complete,A2cohesive,A2clearA2andA2concise
InA2theA2UnitedA2States,A2whatA2doA2mostA2peopleA2considerA2aA2comfortableA2personalA2
spaceA2forA2dealingA2onA2aA2personalA2(notA2intimate)A2levelA2withA2anotherA2individual?A2-
A2Ans--BetweenA21-1/2A2andA24A2feet
TheA2useA2ofA2aA2defenseA2mechanismA2inA2whichA2aA2personA2unconsciouslyA2ascribesA2
therA2ownA2undesirableA2actsA2orA2impulsesA2toA2someoneA2elseA2isA2knownA2asA2-A2Ans--
Projection
AccordingA2toA2Maslow'sA2hierarchyA2ofA2needs,A2whatA2isA2theA2firstA2levelA2ofA2needA2tha
tA2peopleA2mustA2satisfyA2beforeA2allA2others?A2-A2Ans--
PhysiologicalA2andA2survivalA2needs
, AA2culturalA2brokerA2isA2someoneA2whoA2-A2Ans--
ActsA2asA2anA2intermediaryA2orA2advocateA2forA2anotherA2personA2orA2culturalA2groupA2wit
hinA2theA2healthA2careA2community
WhenA2interviewingA2aA2patient,A2whichA2ofA2theA2followingA2typesA2ofA2questionsA2prompt
sA2onlyA2aA2yesA2orA2noA2question?A2-A2Ans--ClosedA2question
WhichA2ofA2theA2followingA2doesA2NOTA2initiallyA2occurA2whenA2aA2personA2isA2exposedA2t
oA2anA2acuteA2stressor?A2-A2Ans--TriggeringA2ofA2theA2parasympatheticA2nervousA2system
InA2order,A2whatA2areA2theA2fourA2stagesA2ofA2jobA2burnout?A2-A2Ans--
Honeymoon,A2reality,A2dissatisfaction,A2aA2sadA2state
WhichA2ofA2theA2followingA2activitiesA2doesA2NOTA2relieveA2stress?A2-A2Ans--
GladlyA2acceptingA2allA2assignedA2work
TheA2symptomsA2lethargyA2andA2weightA2lossA2canA2beA2associatedA2withA2whichA2ofA2the
A2followingA2conditions?A2-A2Ans--AllA2ofA2theA2above
AIDS,A2cancer,A2end-stageA2renalA2disease
AccordingA2toA2Dr.A2Kubler-
Ross,A2whatA2areA2theA2mostA2likelyA2stagesA2ofA2griefA2experiencedA2byA2aA2patientA2with
A2aA2life-threateningA2illness,A2inA2order?A2-A2Ans--
Denial,A2anger,A2bargaining,A2depression,A2acceptance
WhichA2ofA2theA2followingA2managementA2stylesA2offersA2rewardsA2toA2subordinatesA2inA2t
ermsA2ofA2teamwork,A2recognitionA2byA2otherA2workers,A2andA2self-actualization?A2-
A2Ans--Participatory A2management
IfA2anA2officeA2managerA2isA2usingA2aA2teamworkA2approach,A2whatA2isA2theA2firstA2stepA2in
A2gettingA2theA2teamA2started?A2-A2Ans--DevelopingA2aA2workA2statementA2withA2theA2team
AsA2anA2officeA2manager,A2whenA2isA2theA2bestA2timeA2toA2carryA2outA2aA2salaryA2reviewA2f
orA2employees?A2-A2Ans--AtA2theA2beginningA2ofA2eachA2year
AA2medicalA2assistantA2whoA2functionsA2asA2aA2humanA2resourcesA2managerA2isA2respon
sibleA2forA2developingA2andA2updatingA2whichA2ofA2theA2followingA2documents?A2-A2Ans--
OfficeA2policyA2manual
WhichA2ofA2theA2followingA2actionsA2duringA2anA2initialA2employmentA2interviewA2isA2disco
uraged?A2-A2Ans--OfferingA2theA2applicantA2theA2jobA2atA2thatA2time
TheA2standardA2rateA2ofA2overtimeA2payA2forA2administrativeA2orA2clinicalA2medicalA2assist
antsA2isA2generallyA2-A2Ans--AtA2leastA2one-and-one-
halfA2timesA2theA2regularA2hourlyA2rateA2forA2eachA2hourA2overA240A2inA2aA2week