CHIA CERTIFICATION EXAM
QUESTIONS AND ANSWERS 100% PASS.
Hotel Metrics (KPI's) - ANS Occupancy, ADR, RevPAR
Occupancy - ANS rooms sold (demand)/rooms available (supply)
ADR - ANS revenue/rooms sold (demand)
RevPAR - ANS revenue/rooms available (supply)
comp set - ANS group of similar properties that you average and use as a benchmark
index number - ANS property / comp set * 100
how to read an index number - ANS 101 = better (property), 100 = same, 99 = worse
parent company - ANS group of multiple chains
asset management company - ANS Represents the owner in the operation of a hotel
management company - ANS An organization that operates a hotel for a fee. Sometimes
called a "contract company"
2026 STUDY MATERIAL @COPYRIGHT RESERVED 1
, 3 different operation types - ANS Corporate/chain managed, Franchise, Independent
soft brands - ANS affiliation with companies but still unique
geographic categories - ANS World, Continent, Sub-Continent, Country
the continent definition comes from - ANS UNWTO
most important geographic categories - ANS market and sub market
market - ANS ex, city, doesn't cross country border
submarkets are created based on - ANS number of hotels and participation
non geographic categories - ANS scale (7) and class (6)
class for independent hotels is based on - ANS ADR
when is class re-evaluated / changed - ANS end of year
when can comp sets be created - ANS when hotel is under construction
who creates comp sets - ANS multiple stakeholders
average number of hotels in a comp set - ANS 5-6
key comp set considerations - ANS participation, proximity, pricing, product
2026 STUDY MATERIAL @COPYRIGHT RESERVED 2
QUESTIONS AND ANSWERS 100% PASS.
Hotel Metrics (KPI's) - ANS Occupancy, ADR, RevPAR
Occupancy - ANS rooms sold (demand)/rooms available (supply)
ADR - ANS revenue/rooms sold (demand)
RevPAR - ANS revenue/rooms available (supply)
comp set - ANS group of similar properties that you average and use as a benchmark
index number - ANS property / comp set * 100
how to read an index number - ANS 101 = better (property), 100 = same, 99 = worse
parent company - ANS group of multiple chains
asset management company - ANS Represents the owner in the operation of a hotel
management company - ANS An organization that operates a hotel for a fee. Sometimes
called a "contract company"
2026 STUDY MATERIAL @COPYRIGHT RESERVED 1
, 3 different operation types - ANS Corporate/chain managed, Franchise, Independent
soft brands - ANS affiliation with companies but still unique
geographic categories - ANS World, Continent, Sub-Continent, Country
the continent definition comes from - ANS UNWTO
most important geographic categories - ANS market and sub market
market - ANS ex, city, doesn't cross country border
submarkets are created based on - ANS number of hotels and participation
non geographic categories - ANS scale (7) and class (6)
class for independent hotels is based on - ANS ADR
when is class re-evaluated / changed - ANS end of year
when can comp sets be created - ANS when hotel is under construction
who creates comp sets - ANS multiple stakeholders
average number of hotels in a comp set - ANS 5-6
key comp set considerations - ANS participation, proximity, pricing, product
2026 STUDY MATERIAL @COPYRIGHT RESERVED 2
