C724 (INFORMATION SYSTEMS MANAGEMENT) - WGU EXAM QUESTIONS ANSWERED CORRECTLY
LATEST 2026
Executive information system - Answers A system that facilitates and supports senior managerial
decisions.
Data - Answers Unorganized data that lacks meaning.
Information - Answers Data that has been organized in a meaningful manner.
Information system - Answers An integrated network of components working together to convert
data into useful information; includes an input, a process, and an output; comprised of people,
processes, machines, and information technology.
Knowledge - Answers The practical application of information.
Data, Information, and Knowledge example - Answers Data: The number of people below the poverty
line in the region is 50,000.
Information: The number of people below the poverty line increases between 2010 and 2018.
Knowledge: The number of people below the poverty line has increased due to stagnating wages and
cuts to social programs.
Decision support system - Answers This system uses models and statistical analysis to help decision
makers solve problems
Management information system (MIS) - Answers Provides timely and accurate information that
enables managers to manage their departments more efficiently; analyzes performance.
Transaction processing system - Answers information system used for processing patient admissions,
employee time cards, and purchase orders
Information management - Answers The management of organizational processes and systems; helps
the organization reduce costs and adds value to products; helps the organization make better
managerial decisions; stores and processes data.
Information technology - Answers The use of computer and telecommunications systems for storing,
retrieving, and sending information; comprised of hardware, software, data, and networks.
information technology management - Answers the management of hardware, software, data,
networks, and people that facilitate access to information and allow the organization to achieve
business objectives.
Strategic information system - Answers provide tools used by an organization to accomplish specific
tasks to gain competitive advantage.
Social Networking and interpersonal skills. - Answers Enhances interpersonal and relationship-
forming skills.
Porters 5 competitive forces - Answers Intensity competitive rivalry
bargaining power of customers
bargaining power of suppliers
threat of new entrants
threat of substitutes
Network economics (network-based strategy) - Answers the cost of adding another business
participant to a business venture is small, the potential gain is great.
Business ecosystems - Answers Network of businesses involved in delivering a product through
mutual cooperation.
Product differentiation (business strategy) - Answers offering a higher quality product to differentiate
from others in the market
growth (business strategy) - Answers adding new products or new enhancements to existing products
Enterprise Resource Planning (ERP) - Answers Involves utilizing computer technology to link various
aspects of a business; a very complex resource planning system that spans the entire business;
companies often have difficulty implementing the system.
Customer Relationship Management (CRM) - Answers Allows for personalized communication to
customers.
Knowledge Management (KM) - Answers These systems provide tools to help manage organizational
knowledge and create value to meet business requirements and strategic goals.
, chief executive officer (CEO) - Answers also called president or managing director, is responsible for
the success or failure of the company, creating the company culture, selecting the senior
management team, setting strategy and vision, and selecting projects to fund.
chief operations officer (COO) - Answers is the director of operations, responsible for the oversight of
internal operations on a day-to-day basis and for monitoring production quotas
chief financial officer (CFO) - Answers manages the company's cash flow and evaluates and
communicates financial risks.
chief information officer (CIO) - Answers a business leader who analyzes internal business processes
such as payroll and billing, reshapes the physical infrastructure and network purchases to meet
business goals, and leads the workforce to implement critical IT internal projects; responsible for
information systems strategic thinking and planning.
chief technology officer (CTO) - Answers has ultimate responsibility for all technology
implementation, maintaining technology compliance regulations, and identifying technology risks for
the company.
chief security officer (CSO) - Answers is the highest level executive concerned with the overall
security functions and policies of a business.
Systems Analyst - Answers A change agent who uses design and analysis techniques to solve
organizational problems using information technology; they report about system development and
keep others informed; should understand overall business processes; focuses on analysis, design, and
implementation
Information Security Analyst - Answers Their goal is to ensure that data and systems are secure to
prevent breaches.
Information Security - Answers The concept of protecting valuable information assets.
Project Manager - Answers They deliver quality systems on time, manage the budget, and plan for
the unexpected (they do not train new users).
Gantt chart - Answers A visual view of tasks scheduled over time; used for planning projects.
Dashboard - Answers A system that is the culmination of information from many data sources,
allowing management to perform a thorough analysis.
Cultural Particularism - Answers A societal norm that emotionally ties people to local brands or
habits.
Network Engineer - Answers Responsible for the layout, installation, and maintenance of all
information technology network components.
Success of strategic information systems projects - Answers A majority fail to meet schedule or
budget
Organizational features that can change the company direction - Answers Processes, politics, culture,
and environment
Global Business Strategies that form their organizational and information systems structure -
Answers transnational, multinational, franchisers, domestic exporter
Transnational - Answers a commercial enterprise that operates substantial facilities, does business in
more than one country and does not consider any particular country its national home.
Multinational - Answers an organization that owns or controls production of goods or services in one
or more countries other than their home country.
Database Management System (DBMS) - Answers Allows multiple departments to access, analyze,
and modify data that is stored in one central location.
Total Cost of Ownership (TCO) - Answers Helps establish feasibility.
Platform as a Service (PaaS) - Answers service provider provides server space, the server,
virtualization, operating system, database, and development environment in a platform that can be
used for application development. An example would be Amazon Web Services.
Infrastructure as a Service (IaaS) - Answers A service provider provides a cloud fabric, or pooled
services, including server space, servers, storage, and all other aspects of the computing platform,
with the exception of the operating system and applications, which the client organization would
install and manage.
Analytics as a Service (AaaS) - Answers A cloud software service
Software as a Service (SaaS) - Answers Software licensed and hosted on centralized or distributed
servers that belong to a service provider. Users access this software using a connection to the Internet
and a web browser.
LATEST 2026
Executive information system - Answers A system that facilitates and supports senior managerial
decisions.
Data - Answers Unorganized data that lacks meaning.
Information - Answers Data that has been organized in a meaningful manner.
Information system - Answers An integrated network of components working together to convert
data into useful information; includes an input, a process, and an output; comprised of people,
processes, machines, and information technology.
Knowledge - Answers The practical application of information.
Data, Information, and Knowledge example - Answers Data: The number of people below the poverty
line in the region is 50,000.
Information: The number of people below the poverty line increases between 2010 and 2018.
Knowledge: The number of people below the poverty line has increased due to stagnating wages and
cuts to social programs.
Decision support system - Answers This system uses models and statistical analysis to help decision
makers solve problems
Management information system (MIS) - Answers Provides timely and accurate information that
enables managers to manage their departments more efficiently; analyzes performance.
Transaction processing system - Answers information system used for processing patient admissions,
employee time cards, and purchase orders
Information management - Answers The management of organizational processes and systems; helps
the organization reduce costs and adds value to products; helps the organization make better
managerial decisions; stores and processes data.
Information technology - Answers The use of computer and telecommunications systems for storing,
retrieving, and sending information; comprised of hardware, software, data, and networks.
information technology management - Answers the management of hardware, software, data,
networks, and people that facilitate access to information and allow the organization to achieve
business objectives.
Strategic information system - Answers provide tools used by an organization to accomplish specific
tasks to gain competitive advantage.
Social Networking and interpersonal skills. - Answers Enhances interpersonal and relationship-
forming skills.
Porters 5 competitive forces - Answers Intensity competitive rivalry
bargaining power of customers
bargaining power of suppliers
threat of new entrants
threat of substitutes
Network economics (network-based strategy) - Answers the cost of adding another business
participant to a business venture is small, the potential gain is great.
Business ecosystems - Answers Network of businesses involved in delivering a product through
mutual cooperation.
Product differentiation (business strategy) - Answers offering a higher quality product to differentiate
from others in the market
growth (business strategy) - Answers adding new products or new enhancements to existing products
Enterprise Resource Planning (ERP) - Answers Involves utilizing computer technology to link various
aspects of a business; a very complex resource planning system that spans the entire business;
companies often have difficulty implementing the system.
Customer Relationship Management (CRM) - Answers Allows for personalized communication to
customers.
Knowledge Management (KM) - Answers These systems provide tools to help manage organizational
knowledge and create value to meet business requirements and strategic goals.
, chief executive officer (CEO) - Answers also called president or managing director, is responsible for
the success or failure of the company, creating the company culture, selecting the senior
management team, setting strategy and vision, and selecting projects to fund.
chief operations officer (COO) - Answers is the director of operations, responsible for the oversight of
internal operations on a day-to-day basis and for monitoring production quotas
chief financial officer (CFO) - Answers manages the company's cash flow and evaluates and
communicates financial risks.
chief information officer (CIO) - Answers a business leader who analyzes internal business processes
such as payroll and billing, reshapes the physical infrastructure and network purchases to meet
business goals, and leads the workforce to implement critical IT internal projects; responsible for
information systems strategic thinking and planning.
chief technology officer (CTO) - Answers has ultimate responsibility for all technology
implementation, maintaining technology compliance regulations, and identifying technology risks for
the company.
chief security officer (CSO) - Answers is the highest level executive concerned with the overall
security functions and policies of a business.
Systems Analyst - Answers A change agent who uses design and analysis techniques to solve
organizational problems using information technology; they report about system development and
keep others informed; should understand overall business processes; focuses on analysis, design, and
implementation
Information Security Analyst - Answers Their goal is to ensure that data and systems are secure to
prevent breaches.
Information Security - Answers The concept of protecting valuable information assets.
Project Manager - Answers They deliver quality systems on time, manage the budget, and plan for
the unexpected (they do not train new users).
Gantt chart - Answers A visual view of tasks scheduled over time; used for planning projects.
Dashboard - Answers A system that is the culmination of information from many data sources,
allowing management to perform a thorough analysis.
Cultural Particularism - Answers A societal norm that emotionally ties people to local brands or
habits.
Network Engineer - Answers Responsible for the layout, installation, and maintenance of all
information technology network components.
Success of strategic information systems projects - Answers A majority fail to meet schedule or
budget
Organizational features that can change the company direction - Answers Processes, politics, culture,
and environment
Global Business Strategies that form their organizational and information systems structure -
Answers transnational, multinational, franchisers, domestic exporter
Transnational - Answers a commercial enterprise that operates substantial facilities, does business in
more than one country and does not consider any particular country its national home.
Multinational - Answers an organization that owns or controls production of goods or services in one
or more countries other than their home country.
Database Management System (DBMS) - Answers Allows multiple departments to access, analyze,
and modify data that is stored in one central location.
Total Cost of Ownership (TCO) - Answers Helps establish feasibility.
Platform as a Service (PaaS) - Answers service provider provides server space, the server,
virtualization, operating system, database, and development environment in a platform that can be
used for application development. An example would be Amazon Web Services.
Infrastructure as a Service (IaaS) - Answers A service provider provides a cloud fabric, or pooled
services, including server space, servers, storage, and all other aspects of the computing platform,
with the exception of the operating system and applications, which the client organization would
install and manage.
Analytics as a Service (AaaS) - Answers A cloud software service
Software as a Service (SaaS) - Answers Software licensed and hosted on centralized or distributed
servers that belong to a service provider. Users access this software using a connection to the Internet
and a web browser.
