(CHAPTER 1–3: INTRODUCTION, QUALITY
MANAGEMENT & STATISTICAL PROCESS
CONTROL)
AUTHOR: ROBERT WAWERU
EDITION: FIRST EDITION (2026)
(
[Document subtitle]
, OPERATION MANAGEMENT
{Chapter 1} Introduction to operations and supply chain management.
1. Operations and supply chain management is the process of
planning, organizing, and controlling the activities involved in
producing goods and delivering services to customers efficiently
and effectively.
▪ It focuses on making sure products and services are created
and delivered in the right quantity, at the right time, and at the
lowest possible cost.
2. What Operations Management Does
➢ Operations management deals with the transformation of inputs
into outputs.
Inputs:
Raw materials
Labor
Machines
Information
Outputs:
Finished goods (products)
Services
👉 Example: A bakery uses flour, labor, and ovens (inputs) to
produce bread (output).
MANAGEMENT & STATISTICAL PROCESS
CONTROL)
AUTHOR: ROBERT WAWERU
EDITION: FIRST EDITION (2026)
(
[Document subtitle]
, OPERATION MANAGEMENT
{Chapter 1} Introduction to operations and supply chain management.
1. Operations and supply chain management is the process of
planning, organizing, and controlling the activities involved in
producing goods and delivering services to customers efficiently
and effectively.
▪ It focuses on making sure products and services are created
and delivered in the right quantity, at the right time, and at the
lowest possible cost.
2. What Operations Management Does
➢ Operations management deals with the transformation of inputs
into outputs.
Inputs:
Raw materials
Labor
Machines
Information
Outputs:
Finished goods (products)
Services
👉 Example: A bakery uses flour, labor, and ovens (inputs) to
produce bread (output).
