HEALTH MANAGEMENT (HLST2030)
TEST REVIEW EXAM QUESTIONS AND
ANSWERS 100% PASS.
Systems Thinking - ANS A discipline for seeing wholes. It is a framework for seeing
interrelationships, rather than things; for seeing patterns of change rather than static snapshots.
Systems thinking takes into consideration: Perspectives, Boundaries and Interrelationships.
Systems Theory Paradigm - ANS A system is a whole consisting of two or more parts.
Each part can affect the behaviour or properties of the whole.
The way each part affects the whole depends on what other parts are doing.
Taking the system apart loses its essential properties because you are cutting off the
interactions.
Performance of a system depends on how the parts interact.
We tend to manage the actions of the parts, rather than the interactions.
Major Perspectives on Health Services Organizations - BUREAUCRATIC THEORY -
ANS Procedure for governing activities.
Hierarchical structure.
Division of Labour
Lack of individual freedom.
Rigid behaviour.
Emphasis on efficiency.
2026 STUDY MATERIAL @COPYRIGHT RESERVED 1
, Major Perspectives on Health Services Organizations - SCIENTIFIC MANAGEMENT SCHOOL -
ANS Span of control (ensure conformity)
Unity of command (one boss; one plan).
Appropriate delegation of authority.
Departmentalization.
Work rules and methods to improve efficiency.
Focus on reducing variation (time - motion studies).
Find one best way of doing things.
Major Perspectives on Health Services Organizations - HUMAN RELATIONS SHCOOL -
ANS Individual, group dynamics and relationships.
Consideration beyond monetary incentives.
Participatory decision-making.
Self - actualizing aspects of work.
Major Perspectives on Health Services Organizations - CONTINGENCY THEORY -
ANS Organization is situational.
Continuum that moves toward organic from bureaucratic structure.
Effectives of specific management approaches depends on key situational factors.
Major Perspectives on Health Services Organizations - RESOURCE DEPENDENCE THEORY -
ANS Obtaining resources from environment.
Emphasizes the organization's ability to secure resources.
Must manage interdependencies within environment.
Major Perspectives on Health Services Organizations - STRATEGIC MANAGEMENT PERSPECTIVE -
ANS Positions organization to environment and competitors
Emphasizes organization's distinctive capabilities and resources.
2026 STUDY MATERIAL @COPYRIGHT RESERVED 2
TEST REVIEW EXAM QUESTIONS AND
ANSWERS 100% PASS.
Systems Thinking - ANS A discipline for seeing wholes. It is a framework for seeing
interrelationships, rather than things; for seeing patterns of change rather than static snapshots.
Systems thinking takes into consideration: Perspectives, Boundaries and Interrelationships.
Systems Theory Paradigm - ANS A system is a whole consisting of two or more parts.
Each part can affect the behaviour or properties of the whole.
The way each part affects the whole depends on what other parts are doing.
Taking the system apart loses its essential properties because you are cutting off the
interactions.
Performance of a system depends on how the parts interact.
We tend to manage the actions of the parts, rather than the interactions.
Major Perspectives on Health Services Organizations - BUREAUCRATIC THEORY -
ANS Procedure for governing activities.
Hierarchical structure.
Division of Labour
Lack of individual freedom.
Rigid behaviour.
Emphasis on efficiency.
2026 STUDY MATERIAL @COPYRIGHT RESERVED 1
, Major Perspectives on Health Services Organizations - SCIENTIFIC MANAGEMENT SCHOOL -
ANS Span of control (ensure conformity)
Unity of command (one boss; one plan).
Appropriate delegation of authority.
Departmentalization.
Work rules and methods to improve efficiency.
Focus on reducing variation (time - motion studies).
Find one best way of doing things.
Major Perspectives on Health Services Organizations - HUMAN RELATIONS SHCOOL -
ANS Individual, group dynamics and relationships.
Consideration beyond monetary incentives.
Participatory decision-making.
Self - actualizing aspects of work.
Major Perspectives on Health Services Organizations - CONTINGENCY THEORY -
ANS Organization is situational.
Continuum that moves toward organic from bureaucratic structure.
Effectives of specific management approaches depends on key situational factors.
Major Perspectives on Health Services Organizations - RESOURCE DEPENDENCE THEORY -
ANS Obtaining resources from environment.
Emphasizes the organization's ability to secure resources.
Must manage interdependencies within environment.
Major Perspectives on Health Services Organizations - STRATEGIC MANAGEMENT PERSPECTIVE -
ANS Positions organization to environment and competitors
Emphasizes organization's distinctive capabilities and resources.
2026 STUDY MATERIAL @COPYRIGHT RESERVED 2
