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Terms in this set (100)
Which cycle describes members who a. Earn / spend / earn / spend
are just surviving and living paycheck Webinar 1
to paycheck?
a. Earn / spend / earn / spend
b. Earn / spend / borrow / spend
c. Earn / spend / save
d. Earn / borrow / spend / save
Financial counselors who don't use d. Presenting information to a member in a manner
what they know about hemispheric that might not be the best way to communicate
thinking, may fall into the trap of: Webinar 1
a. Assuming the member will
succeed if they work with the
counsellor
b. Asking too many questions
c. Telling the member what they
should do
d. Presenting information to a
member in a manner that might not
be the best way to communicate
,Using a hard approach, rather than a b. Communicates in an orderly, specific and
soft approach, with members: straight-forward way
a. Reminds members they are in Webinar 1
control
b. Communicates in an orderly,
specific and straight-forward way
c. Correlates with the right side of
the brain
d. Offers possibilities and
suggestions
The Johari Window describes four c. Information that is known to the member and not
zones. When working with a member, the counselor
the Hidden Zone represents: Webinar 1
a. Information that is known to the
counselor and the member
b. Information that is known to the
counselor and not the member
c. Information that is known to the
member and not the counselor
d. Information that is not known to
either the member or the counselor
Which type of counseling should a a. Preventive
counselor use when a member is Webinar 2
preparing for a large purchase?
a. Preventive
b. Procedural
c. Productive
d. Remedial
,Which of the following is NOT a d. Savings
counseling element? Webinar 2
a. Budget
b. Credit
c. Debt
d. Savings
Which of the following is a closed- b. Do you plan to move forward?
ended question? Webinar 2
a. Tell me more about that.
b. Do you plan to move forward?
c. What was your deciding factor?
d. What is causing the hesitation?
An example of pacing is when a c. matches the member's energy level.
counselor: Webinar 2
a. wears the same type of clothing as
the member.
b. matches the member's tone.
c. matches the member's energy
level.
d. agrees with everything the
member says.
How many steps are in the change b. 4
process? Webinar 2
a. 3
b. 4
c. 5
d. 6
, Which of the following decision- d. Force-field analysis
making tools is best to use when Webinar 2
considering all forces in favor of or
against a plan so a decision can be
made?
a. Essential obligations
b. Cost-benefit analysis
c. Reframing
d. Force-field analysis
Which of the following is the first c. Collect member data
step of the counseling process? Webinar 3
a. Analyze data
b. Develop a spending plan
c. Collect member data
d. Establish goals and objectives
It is best to divide a budget into b. Monthly
which cycle? Webinar 3
a. Daily
b. Monthly
c. Quarterly
d. Annually
Which of following provides a credit d. Credit report
history including debt repayment Webinar 3
practices for an individual?
a. Cash flow
b. Net worth
c. Debt ratio
d. Credit report