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Terms in this set (114)
Financial Counseling is never? c. An answer to every problem
a.
Interactive
b.
Spontaneous
c.
An answer to every problem
d.
Suggestion solutions
Providing financial education can Reduce absenteeism
have which of the following
employee benefits?
a.
Reduce absenteeism
b.
Decrease productivity
c.
Increase member loyalty
d.
Decrease benefit enrollment
,Which is an Essential Counselor Remaining nonjudgmental
Quality?
a.
Being sympathetic
b.
Telling members how to behave
c.
Remaining nonjudgmental
d.
Letting the members run the
conversation
Which vital skill allows you to Observing nonverbal clues
observe every aspect of a member's
attempt at communication?
a.
Being a good listener
b.
Expressing empathy for members
c.
Exploring money management skills
d.
Observing nonverbal clues
Which is an element that supports Confidence
the motivation needed to make
significant life changes?
a.
Perception
b.
Attitude
c.
Confidence
d.
Values
,Which is a false statement regarding A member lists only the forces preventing
Force-Field Analysis? achievement
a.
A method used to view all the forces
in favor of or against a plan
b.
Analysis begins with stating a
problem
c.
A member lists only the forces
preventing achievement
d.
The member decides who will do
what, and when
Weighing the costs and benefits of If a solution is workable and beneficial
two possible solutions can help
members determine what?
a.
How quickly a problem can be
solved
b.
If a solution is workable and
beneficial
c.
The final monetary cost of the
situation
d.
If it is actually an issue
, Which extreme financial approach c.
may lead to giving away what little Money avoidance
money the member may have?
a.
Money worship
b.
Money status
c.
Money avoidance
d.
Money vigilance
Which term refers to communication a.
patterns are so ingrained the Patterned Reponses
response is automatic?
a.
Patterned Reponses
b.
Selective perception
c.
Paralanguage
d.
Preferences
Which communication skill do Pacing
counselors use to create a feeling of
connection with a member by
matching physical characteristics?