CUL 299 Exam UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
In team growth, the stage in which team members realize the benefit of working together and helping
each other succeed is
A. adjourning.
B. forming.
C. performing.
D. norming. - CORRECT ANSWER norming.
When an employee is guilty of a terminable act,
A. documentation is not necessary.
B. he or she must be allowed to complete the shift.
C. progressive discipline is not necessary.
D. coaching is mandatory - CORRECT ANSWER progressive discipline is not necessary.
In a progressive discipline report, the manager should record the date of the incident, the names of
those involved, the
A. department, and witness statements.
B. date of employment, hours worked, and pay scale.
C. problem, actions agreed upon, and the date for follow-up.
D. hours worked, and the employees' signatures - CORRECT ANSWER problem, actions
agreed upon, and the date for follow-up.
A manager who allows a subcontractor to do a specialized task is practicing which management style?
A. Laissez-faire
B. Autocratic
C. Bureaucratic
D. Democratic - CORRECT ANSWER Laissez-faire
What is the first step of the problem-solving model?
,A. Developing an action plan
B. Determining alternative solutions and consequences
C. Determining the root cause
D. Defining the problem - CORRECT ANSWER Defining the problem
A well-designed professional development plan should contain a(n)
A. written assessment and timeline of professional goals.
B. explanation of prior roles and responsibilities.
C. current résumé and most recent performance evaluation.
D. mission statement and signed performance agreement. - CORRECT ANSWER written
assessment and timeline of professional goals.
An operation's strategy developed to guide interactions with newspapers, television, and radio
reporters about the operation's response to an
emergency is a(n)
A. contact list.
B. action plan.
C. problem-solving model.
D. media policy. - CORRECT ANSWER media policy.
To help ensure that a business decision is ethical, it must
A. enhance shareholder value.
B. provide a competitive advantage.
C. add profit to the bottom line.
D. uphold the organization's values - CORRECT ANSWER uphold the organization's values.
The purpose of an information meeting is to
A. generate a list of creative ideas.
B. explore opportunities to solve problems.
C. assign action steps for solving a problem.
, D. share communication such as updates. - CORRECT ANSWER share communication such as
updates.
The individual who has the responsibility to keep a meeting focused and moving toward
its objectives is the
A. owner of the business.
B. facilitator.
C. shift supervisor.
D. secretary. - CORRECT ANSWER facilitator.
The Fair Labor Standards Act (FLSA) puts legal constraints on employees if they are
A. under the age of 18.
B. between the ages of 16 and 21.
C. between the ages of 45 and 65.
D. over the age of 65. - CORRECT ANSWER under the age of 18.
Sending and receiving information via speech, gestures, or writing is commonly
referred to as
A. transmission.
B. message context.
C. message channel.
D. communication. - CORRECT ANSWER communication.
A major event is coming to town this weekend. The schedule is written to meet a Friday-Saturday-
Sunday increased-sales projection. A list has been made of those employees who are scheduled off but
have indicated they would be available to come in if needed. This is an example of
A. advance posting.
B. contingency planning.
C. creating a deployment chart.
D. master scheduling. - CORRECT ANSWER contingency planning.
QUESTIONS AND CORRECT ANSWERS
In team growth, the stage in which team members realize the benefit of working together and helping
each other succeed is
A. adjourning.
B. forming.
C. performing.
D. norming. - CORRECT ANSWER norming.
When an employee is guilty of a terminable act,
A. documentation is not necessary.
B. he or she must be allowed to complete the shift.
C. progressive discipline is not necessary.
D. coaching is mandatory - CORRECT ANSWER progressive discipline is not necessary.
In a progressive discipline report, the manager should record the date of the incident, the names of
those involved, the
A. department, and witness statements.
B. date of employment, hours worked, and pay scale.
C. problem, actions agreed upon, and the date for follow-up.
D. hours worked, and the employees' signatures - CORRECT ANSWER problem, actions
agreed upon, and the date for follow-up.
A manager who allows a subcontractor to do a specialized task is practicing which management style?
A. Laissez-faire
B. Autocratic
C. Bureaucratic
D. Democratic - CORRECT ANSWER Laissez-faire
What is the first step of the problem-solving model?
,A. Developing an action plan
B. Determining alternative solutions and consequences
C. Determining the root cause
D. Defining the problem - CORRECT ANSWER Defining the problem
A well-designed professional development plan should contain a(n)
A. written assessment and timeline of professional goals.
B. explanation of prior roles and responsibilities.
C. current résumé and most recent performance evaluation.
D. mission statement and signed performance agreement. - CORRECT ANSWER written
assessment and timeline of professional goals.
An operation's strategy developed to guide interactions with newspapers, television, and radio
reporters about the operation's response to an
emergency is a(n)
A. contact list.
B. action plan.
C. problem-solving model.
D. media policy. - CORRECT ANSWER media policy.
To help ensure that a business decision is ethical, it must
A. enhance shareholder value.
B. provide a competitive advantage.
C. add profit to the bottom line.
D. uphold the organization's values - CORRECT ANSWER uphold the organization's values.
The purpose of an information meeting is to
A. generate a list of creative ideas.
B. explore opportunities to solve problems.
C. assign action steps for solving a problem.
, D. share communication such as updates. - CORRECT ANSWER share communication such as
updates.
The individual who has the responsibility to keep a meeting focused and moving toward
its objectives is the
A. owner of the business.
B. facilitator.
C. shift supervisor.
D. secretary. - CORRECT ANSWER facilitator.
The Fair Labor Standards Act (FLSA) puts legal constraints on employees if they are
A. under the age of 18.
B. between the ages of 16 and 21.
C. between the ages of 45 and 65.
D. over the age of 65. - CORRECT ANSWER under the age of 18.
Sending and receiving information via speech, gestures, or writing is commonly
referred to as
A. transmission.
B. message context.
C. message channel.
D. communication. - CORRECT ANSWER communication.
A major event is coming to town this weekend. The schedule is written to meet a Friday-Saturday-
Sunday increased-sales projection. A list has been made of those employees who are scheduled off but
have indicated they would be available to come in if needed. This is an example of
A. advance posting.
B. contingency planning.
C. creating a deployment chart.
D. master scheduling. - CORRECT ANSWER contingency planning.
