NCTI - Customer Service for Technician (Lesson 8) Exam | Questions with 100% Correct Answers | Verified | Latest Update 2026

NCTI - Customer Service for Technician (Lesson
8) Exam | Questions with 100% Correct Answers |
Verified | Latest Update 2026

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Terms in this set (10)



DOCSIS 1.1 incorporated
PacketCable technology, which is
used by


A ) Skype to offer voice services
using the public internet.


B ) Most cable operators to deliver
voice over internet protocol(VoIP)
service over a Data Over Cable
Service Interface Specification
(DOCSIS) network.


C ) The "Baby Bells" to provide plain
old telephone service (POTS).


D ) Cable operators to offer 3G, 4G,
and IP voice through hybrid
fiber/coax(HFC) cable.

, Voice over Internet protocol(VoIP)
telephone services are made
possible by


A ) Cable companies investing in
high-speed data(HSD) delivery and
implementing Data Over Cable
Service Interface
Specification(DOCSIS) standards.


B ) A local network of circuit-
switched telephones interfacing with
cellular, fiber, satellite, and other
delivery technologies.


C ) A multimedia terminal
adapter(MTA) in the customer's
home to provide an interface
between the telephone and Skype.


D ) Digital signals from the
telephone, which are converted into
analog information packets that are
sent across a private network.